THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Server API Reference / concept
The HermesEventPublisherOOB script include provides methods to publish messages to the Hermes Messaging Service.Returns the message headers associated with the passed message.Returns the partition key associated with the passed message.Returns all Kafka topics that are…
Application development / reference
Metadata and app file types that Autonomous Engineer can create and manage.
Access Control / reference
ACL troubleshooting includes identifying ACL rule errors and use the debugging tools to fix the ACL related problems.
Server API Reference / concept
The JavascriptProbe script include provides methods for using the JavascriptProbe on the MID Server.Creates an instance of the JavascriptProbe.Adds a parameter with the specified value to the probe.Creates the probe for the current MID server, puts it on the output queue, and…
Security Incident Response / task
You can use the post incident review questions that come with the base system or create your own questions.
Platform user interface / concept
A navigation handler is a scripted view rule and runs each time data from the specified table is requested in the form view.
Upgrade Center / task
Reconcile differences between your customized record and the changes associated with the upgrade.
API reference
--- title: LSOFParser - Global description: The LSOFParser script include provides methods to parse the output of the lsof command: lsof -i4TCP -n -P -F pcnfT.Generates the specified error message.Initializes the file descriptor process.Initializes the parser process.Sets the…
Container Vulnerability Response / concept
Vulnerability calculators automate the calculation of initial values for the fields on container vulnerable items. The condition for each calculator is evaluated in order, and the first matching calculator is used.
Security Center / reference
Use the Auditor suite to SecureCheck to detect misconfiguration that can impact the security posture of your instance.
Instance Scan / concept
Checks are singular focused rules that detect anomalies or opportunities in an instance. These checks can run against tables, records, or metadata. Checks are defined to identify security, upgrade best practices, manageability, user experience and performance vulnerabilities.
Content Management System / reference
Apache Jelly is a Java-based and XML-based scripting and processing engine for turning XML into executable code.
Employee service management / concept
The base system uses the automatic case assignment feature to assign an HR case to an agent. It attempts to assign an agent with the least number of cases assigned, has the skills required by the case, and matches the location of the subject person.
Legal Request Management / task
Activate the business rules for the Triage legal requests agentic workflow in the ServiceNow Otto for Legal Service Delivery (LSD) application.
Service Portal / reference
Some client scripts are not supported in Service Portal. Others must have a UI type set to All or Mobile / Service Portal. If using a client script in the Service Portal, only client-side APIs supported in a mobile environment can be used.
Virtual Agent / reference
The Secure Text control provides a means to encrypt sensitive information provided as simple text or other formats. Use this control to encrypt sensitive information in topics that use large language model (LLM) discovery.
Server API Reference / concept
The CIIdentifierResult script include provides methods that return the result returned by a configuration item identifier.Creates an instance of the CIIdentifierResult class.
Sourcing and Procurement Operations / concept
The Conversational intake for sourcing and procurement agentic workflow addresses your procurement needs by providing product recommendations, guided checkout, off-catalog processes, and detailed product information. It also answers questions and tracks related records.
Server API Reference / concept
The ExtractTermsFromAttachment script include provides methods to extract terms from an attachment.
Password Reset / task
The password that a user defines must meet certain requirements — for example, it must contain at least 12 characters, it must include a numeral, and so on. You can configure the requirements as needed for your organization.
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