THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Sourcing and Procurement Operations / task
Configure the Priority defaulting for sourcing requests decision table to automatically assign priority levels to sourcing requests based on the organizational seniority of the business owner or other administrator-defined conditions.
Security Incident Response / concept
Rollup framework cannot handle updates to the existing linked records. In such cases, on demand atomic rollup should happen for linked records, which can be achieved via business rules.
Platform security / concept
You may need to create custom tables in separate domains. This topic covers both the procedure and the concept behind domain-separating a custom table.
Form Builder (Glide Family Release) / reference
You can configure the basic field policies and rules for any field that you work with in Table Builder.
Workforce Optimization for IT Service Management / task
Define conditions for incidents or interactions and add skills required for those conditions using skill determination rules.
Servicenow platform / reference
Several types of components are installed with state flows.Tables are added with state flows.Business rules are added with state flows.Script includes are added with state flows.
Skills Management / concept
Use Skill Determination to add skills to incoming work items so that agents with those skills can work on it.
Government industry / task
Configure the rules for record completeness for each entity type.
Application development / concept
Data security is one of the most important and overlooked aspects of creating an application. ServiceNow automatically configures access control for a new or selected role during the table creation process.
Core business suite / concept
The reference topics provide details of the properties, forms, lists, roles, tables, and widgets you want to configure to use the CBS application.
Expense Line / task
Expense allocation rules enable you to associate expenses with an item, such as a user, group, or department.
Platform administration / concept
State fields are a subset of choice list fields. Keep the following information in mind when you configure choice values for the state field.Follow these examples for modifying the states of incidents and change requests.Business rules in the system make assumptions about state…
Cost Management / reference
For every expense line generated for a business service, the default allocation rule Process Svc-CC Relationships will attempt to process the expense and create allocations for each cost center that is consuming the service.
Field service management / reference
Several types of components are installed with the additional plugins for the Field Service Management application.
Sourcing and Procurement Operations / concept
This example shows how an organization might configure work prioritization rules for all three record types, and what happens when records are evaluated against those rules.
Scripts / concept
A business rule script specifies the actions that the business rule takes. Scripts commonly include predefined global variables to reference items in your system, such as the current record. Global variables are available to all business rules.
Core business suite / reference
Field descriptions for the Edit assignment rule form, used to define when and how tasks are assigned to a group or user in Core Business Suite.
Scenario Planning in SPW / task
Define workspace view rules for the form views of new planning item types in Strategic Planning.
Customer service management / task
Create an activity type to display in the activity feed on the Customer History view.
Vulnerability Response / task
Use the following script to create a rule that assigns vulnerable items for remediation based on the business services they impact.
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