THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Application development / concept
Application developers can set a protection policy for script includes published as part of a custom application. The policy determines whether someone can view or edit the script include after the application is installed on their instance.
API reference
--- title: Script sandbox environment description: The script sandbox environment is a restricted execution context in which untrusted, client-generated scripts run on the server using one of two evaluators: the guarded script evaluator or the script sandbox evaluator.
Password Reset / task
Create extension scripts only from the Password Reset Extension Script form. Do not create extension scripts in the System Definition Script Includes interface.
Customer service management / task
Use scripted extension points to include the advanced contextual search results in email notifications for content suggested by the Auto-Responder feature.
Platform user interface / task
The condition builder alone cannot create some filters, such as displaying a record set that depends on an unrelated table. If you know JavaScript, you can create JavaScript functions for use in advanced filters.
Change Management / task
You can add a new change type to your change process. There are several processes involved with adding a change type. These processes include managing script includes and workflows.
Customer service management / task
Use scripted extension points to enable the copying of application-specific field values to interaction records for Zoom meetings initiated from chats.
Developer Guides / concept
Use the Event Notification Management Open API to create, update, and delete event records in the Events [em_event] table.You can extend and modify the functionality of the Event Notification Management Open API by editing its associated script include files.
Cllent Mobile API Reference / concept
Provides methods to call script includes from Mobile UI Rule Actions.Creates an instance of the MobileScriptIncludeCaller class with the script include and function to call.Adds a parameter to pass when calling the script include.Calls the script include specified by the…
Walk-Up Experience / concept
Badge Reader Integration includes several scripted extension points for you to customize script includes installed with the feature.
DevOps Change Velocity / task
Retrieve data associated with a change request based on the specified relation type using the DevOpsChangeRelationshipHelper script include.
Application development / concept
As an app grows in complexity, it may reach the limits of what business rules, script includes, and Flow Designer actions can accomplish through configuration alone.
Knowledge Management / concept
Improve the searchability of knowledge articles by adding tags for canonical URLs and hreflang tags for translated knowledge articles.
Password Reset / concept
You can use a custom extension script to extend Password Reset functionality for credential store, verification, or identification types.
Vulnerability Response / concept
On the Vulnerability Integration form, the Report processor is a reference to a script include that extends the VulnerabilityReportProcessorBase script include.
Service Level Management / reference
The SLAConditionSimple script include provides an example modification of default SLA condition processing.
Password Reset / reference
The example scripts perform a user account lookup and processes an identification form, define a credential store, and create an identification type.
Scripts / concept
Use scripts to extend your instance beyond standard configurations. With scripts, you may automate processes, add functionality, integrate your instance with an outside application and more.
Scripts / task
Use the latest JavaScript features supported with ECMAScript 2021 (ES12) mode in server-side scripts in applications that use ES5 Standards mode or Compatibility mode.
Workforce Optimization for IT Service Management / reference
Use scripted extension points to add access for managers to view assignment groups data other than the default groups that they manage in Workforce Optimization for ITSM manager workspace.
The same documentation is available through the public REST API.
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