Sourcing and Procurement Operations / reference
Organization \[sn\_fin\_organization\] table
The Organization [sn_fin_organization] table stores information about organizational entities such as companies and legal entities.
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51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Insurance Claims / concept
Commercial Lines Claims workflows
The Commercial Lines Claims application installs automated workflows that you can configure for any claims tasks. These workflows create cases and routes any tasks accordingly.
Insurance Claims / concept
Personal Lines Claims workflows
The Personal Lines Claims application installs automated workflows that you can configure for any claims tasks. These workflows create cases and route any tasks accordingly.
Event Management / concept
SAP configurations for the SAP Solution Manager connector
Configure your SAP environment to work with the ServiceNow Event Management platform so you can use the SAP Solution Manager connector.
Universal Request for HR Service Delivery / concept
Configure service to use Universal Request
Configure the Universal Request application with any service to manage requests across multiple services under one unified request. Using Universal Request integrated with your service helps deliver a seamless employee experience in your organization.
Order management / task
Create a non-product attribute pricing adjustment
Create a pricing adjustment for a product offering based on non-product characteristics, such as billing state or shipping zip code. You use the Standard Price Adjustment Matrix to define the pricing adjustment.
Accounts Payable Operations / task
Map invoice tolerance type with invoice exception definition
Map invoice tolerance type definitions with invoice exception definitions to apply custom tolerance thresholds to specific exception scenarios.
Customer service management / task
Create a matching rule for case routing
Create a matching rule for a customer service case that identifies the case attributes as well as the agent resources.
Customer service management / concept
Predictive Intelligence for case management
Assist agents with case creation by requiring a minimum of information, such as the short description, and predicting values for the category, priority, and assignment group.
Order management / concept
The CPQ Configurator
The CPQ Configurator is an advanced commerce logic solution that allows businesses to configure and sell products more effectively. Unlike traditional product-based systems, CPQ uses an attribute-based configuration model.
Workflow Studio / reference
Automated Create Record activity
Create a record without pausing the playbook to ask for user input. When the activity runs, it immediately creates the record and continues to the next activity in the playbook.
Customer service management / task
Configuring customer service case types
Configure case types to handle different types of customer issues. A case type identifies the processes and the data needed to resolve a specific type of issue.
Edge Encryption / concept
Domain separation and Edge Encryption
Domain separation is supported in limited circumstances with Edge Encryption. Edge Encryption provides the ability to encrypt data from within the customer's environment through the use of specific configurations, rules, and keys defined on the Edge Encryption proxy.
Container Vulnerability Response / concept
IT Operations Management and pattern discovery
When discovery is enabled, information is received from the Information Technology Operations Management (ITOM) team.
Customer service management / concept
Configure WhatsApp channel
Configure WhatsApp as a consumer messaging channel within ServiceNow Customer Service Management using the WhatsApp Cloud API. WhatsApp integrates with ServiceNow Otto - Virtual Agent, to answer customer questions, with conversations routing to agents through the CRM Workspace.
Advanced Work Assignment / task
Define agent pools eligible for assignment
Specify pools of agents eligible to receive overflow work assignments for a queue. An eligible assignment pool can consist of one or more groups of agents available to work on items in the queue.
Third-party Risk Management / task
Event-driven management — automate assessment processes
Use the Event-driven management feature to configure rules that auto-generate and send questionnaires and doc requests to engagements and third parties. For engagements and third parties that meet the criteria you define, you specify the schedule and the assessment templates.
Workflow Studio / concept
Configure decision tables
Configure Workflow Studio and assign roles based on the permission level each user requires. Workflow Studio is installed automatically with each family upgrade.The responsibilities of your staff are controlled by roles assigned to each member.
Order management / concept
Blueprints
Learn how blueprints define the structure of configuration experiences in CPQ and act as containers for fields, rules, layouts, and configurable products.
Event Management / reference
Alert insight properties
Use these properties to configure alert insight.
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