THE SERVICENOW DOCUMENTATION LIBRARY
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Instance Security Hardening Settings / reference
Use the glide.ui.attachment.force_download_all_mime_types property to download MIME types and not to render inline in the browser.
Password Reset / task
You can create a Password Reset credential store record to configure access to your Active Directory server while a user is changing or resetting a password.
Table Administration and Data Management / task
Control whether a field is read only and whether it can be changed by a client script and server-side APIs.
Service Portal / task
Your end users can initiate and maintain an Agent Chat conversation in any portal page. Write a script to pass portal-specific data to Agent Chat.
Mobile / reference
Use the script screen field in record screens to display dynamic field values. The script runs to determine the field value before it displays in your form. The value returned by the script doesn't replace the database value.
Server API Reference / concept
The AbstractTimelineSchedulePage script include is a helper class to facilitate working with the data displayed on timelines.Adds a TimelineItem object that will be returned to the client and appropriately displayed on the timeline.Adds a horizontal frame separator into the…
Time Configuration / concept
Domain separation is supported in schedules. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
Platform user interface
--- title: Tutorial: Build a custom widget description: Follow this tutorial to build a custom widget that displays Service Catalog items.
Integration Hub / reference
Several types of components are installed with client software distribution (CSD).
Scripts / concept
ServiceNow ServiceNow Otto for Code is a generative AI-powered tool designed to help developers create, edit, and summarize code.
Mobile / task
Configure a scripted extension point with a list of mobile apps that can log in to the ServiceNow instance. When a user attempts to log in with an unauthorized app, the admin can add a link that redirects the user to an authorized app.
Agent Client Collector / task
Custom plugins extend Agent Client Collector monitoring capabilities beyond the default plugins. You can create plugins for specific monitoring requirements or modify existing plugins.
Knowledge Management / concept
If you are using a custom search or knowledge article viewer with your application, you can integrate that custom search or viewer with the appropriate knowledge or knowledge blocks API.
Contact Tracing / task
Create a custom Emergency Outreach notification channel to send privacy consent requests using your company's preferred communication method, such as the Slack or Microsoft Teams collaboration platforms. Create the notification channel using a script or a subflow.
Access Control / concept
Understand permission evaluation criteria when using Access Analyzer.
Server API Reference / concept
The WFActivityHandler script include is the base class for all workflow activities.Logs a debug message.Logs a debug message.Generates approvals and tasks before the activity runs for a preview of upcoming work.Logs an information message.Logs an information message.Evaluates…
Scripts / concept
All script fields provide controls for checking the syntax for errors and for locating the error easily when one occurs.
Acct lifecycle events / concept
Integrating your ServiceNow instance with the Microsoft Dynamics CRM platform enables seamless data exchange and process synchronization between the two platforms. This integration is done through the Microsoft Dynamics CRM spoke.
Policy as Code Engine (PaCE) / task
You can compare two versions of a PaCE policy, whatever their state. Any differences between the two selected versions are highlighted for quick analysis.
Delta xanadu australia / reference
Consolidated page of all release notes for ServiceNow AI Platform core feature from Xanadu to Australia.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.