Platform Performance / reference
Query record form fields
A description of the fields in the query record form.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
3,547 results for “script include”
Scripts / concept
Running order guides automatically
Service catalog order guides allow customers to make a single service catalog request that can generate several ordered items.
REST API Explorer / task
Automatically generate API request definitions
Use sample requests made to an API resource to generate request header associations, query parameter associations, and a request schema for that resource.
Mobile / reference
Data source script examples
Use data source scripts to map input values, descriptive elements, and input actions. Alternatively create a dedicated data source for each of these elements.
Server API Reference / concept
GlideAggregate - Global
The GlideAggregate API enables creating database aggregation queries.Adds an aggregate to a database query.Adds trending by a business calendar to the aggregate query.
API reference
api-reference/scripts/c_ExtensionsToJellySyntax.md
--- title: Extensions to Jelly syntax description: Apache's Jelly syntax is used to render forms, lists, UI pages, and many other things rendered in ServiceNow.Jelly often includes multiple namespaces when invoking tags.Usually, there are two phases indicated by namespaces …
Servicenow platform / concept
Assessment administrator tasks
Before you create assessments, assign the assessment_admin role to the appropriate users in your organization and determine your objectives for the assessment.
Virtual Agent / reference
Custom input properties sheet
Use this sheet to define a custom input control in Virtual Agent.
Application development / reference
Custom application configuration in source code
Configure a custom application [sys_app] in the now.config.json file for an application in source code.
Smart Assessment Engine / concept
Customizing AI Response Assist sources
The Smart Assessment Response Assist skill refers to previous assessments and documents to generate suggestions. By default, the skill uses scope-based matching for previous assessments and the files attached to the assessment instance for documents.
Edge Encryption / concept
Define a custom encryption rule
It may be necessary to identify and encrypt sensitive information in HTTP requests on the way to your instance. You can write encryption rules to identify, interpret, and encrypt data in such requests, mapping fields in the request to table-field names on your instance.
Platform security / concept
Exploring HTML sanitizer
Remove unwanted code and protect against security concerns such as cross-site scripting attacks by sanitizing HTML markup in HTML fields and translated HTML fields.
Server API Reference / concept
EventProcessorUtilOOB - Scoped
The EventProcessorUtilOOB script include provides methods to construct and publish events on the configured message broker.Constructs a TMF688 compliant payload based on the passed information and publishes the event to the configured publishing platform.Converts the passed raw…
Export to PowerPoint for Application Portfolio Management / concept
Export to PowerPoint Reference
Reference topics provide additional details about Export to PowerPoint such as fields, tables, roles, and some guidelines.
Team Development / concept
Merge tool
The Diff Merge tool enables administrative users to compare differences between two versions of a record.
Virtual Agent / reference
Lookup utility
Use the Lookup utility in a Virtual Agent topic to return a ServiceNow record query.
Customer service management / task
Send case email replies with interaction email history
Include emails from related interactions in agent case email responses to provide full context of prior email communications. You can create history by embedding an email script within an email client template.
Time Configuration / concept
Components installed with Client Transaction Timings
The Client Transaction Timings plugin installs several components.
Search Administration / reference
AI Search activity reports
Reports summarize your AI Search configurations and trends.
Impact / task
Configure other integration options
Configure the Other integration type to create work items in any external system using a custom payload script and basic authentication.The following leading practices are guidelines for creating other integration type scripts.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
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