Project Workspace / task
Configure the Project Data Quality Analysis skill
Configure the Project Data Quality Analysis AI skill to enable it for your projects.
THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Cllent Mobile API Reference / concept
m\_form - Client
Provides methods to get and set input values on input form screens, as well as display messages.Displays an error message at the top of the input form screen.Displays an informational message at the top of the input form screen.Returns the value of a specified input on an input…
Event Management / concept
Alert impact calculation
Impact calculation shows the magnitude of an outage on CIs, services, alerts, and alert groups. The system uses factors such as impact rules and CI relationships to calculate the severity of a generated alert.
Cloud Configuration Governance / concept
Cloud catalog form configuration examples
Several examples are provided to help you understand how to manipulate Cloud catalog order forms. These example cover blueprint rules, blueprint variables, and blueprint form UI groups.
DevOps Change Velocity / task
Add custom fields for a planning tool integration
Add custom fields into your planning tool integration to improve configurability and access business-specific information, which facilitates more informed decision-making.
DevOps Change Velocity / task
Retrieve change request data using DevOpsChangeRelationshipHelper script
Retrieve data associated with a change request based on the specified relation type using the DevOpsChangeRelationshipHelper script include.
Discovery / reference
The ECC queue for Discovery
The External Communication Channel (ECC) Queue is a connection point between your ServiceNow instance and other systems that integrate with it, most commonly a MID Server.
Governance risk compliance / task
Create contacts for emergency notifications
Use the ServiceNow users list to create contacts manually and synchronize the contacts with Everbridge to send emergency notifications.
Contract Management Pro / concept
Configuring agentic workflows in ServiceNow Otto for Contract Management Pro
Configure agentic workflows in ServiceNow Otto for Contract Management Pro so that contract fulfillers can use the AI agents to perform specific tasks autonomously.
Customer service management / task
Configure case digests
The Case Digests application enables you to provide periodic updates and resolution information about high priority customer service cases to customers and internal stakeholders. You can install the Case Digests application (com.sn_csm_case_digest) if you have the admin role.
Server API Reference / concept
EventQueueProcessorOOB - Scoped
The EventQueueProcessorOOB script include provides methods to manage event requests on the inbound event queue (located in the Inbound Queue [sn_tmt_core_inbound_queue] table).Adds attributes to the passed event snapshot.
Workflow Studio / concept
Exploring decision tables
Decision tables in Workflow Studio enable developers to decouple decision logic from their code by creating and maintaining decision rules.
Server API Reference / concept
GlideAggregate - Scoped
The GlideAggregate API enables creating database aggregation queries.Creates a GlideAggregate object on the specified table.Adds an aggregate to a database query.Adds an encoded query to the other queries that may have been set for this aggregate.Adds a query to the…
Product Support for Technology / task
Create custom trigger types
Create your own trigger type during the rule creation process that is specific to your organization for improved Proactive Triggers usage.
Application development / reference
Creation restrictions across application scopes
The system restricts the creation of some configuration records when the current application scope does not match the application scope of the configuration record's target table.
Configuration Management Database (CMDB) / reference
Components installed for duplicate CI remediation
Tables installed to support duplicate CI remediation (included in the com.snc.cmdb plugin).
Cost Management / concept
Cost sources
There are a several ways to generate expense lines for objects in the system.
Security Incident Response / reference
Setup Assistant reference
The Setup Assistant walks you through the steps you need to perform to set up the Security Incident Response base system.
Data Loss Prevention / task
Create incident response option rules
Create the incident response option rules that end user or analyst can use while responding to an incident.
Policy and Compliance Management / task
Create a policy exception from Employee Center
Use the Employee Center to request exceptions for policies, control objectives, controls, or issues by specifying the reason of exception on a particular list of the systems, applications, networks, or entities for which the exception applies.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.