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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

3,547 results for “script include”

API reference

api-reference/developer-guides/customize-TSOM-connector-dev-guide.md

--- title: Customizing TSOM connector behavior with extension points description: Learn how to use extension points to extend ServiceNow Telecommunications Service Operations Management (TSOM) connector behavior without modifying any default code.The resolution chain, the order…

Service Portal / reference

Supported features in Service Portal

Service Portal is an alternative presentation layer for the platform. As such, not all features of the platform are extended to Service Portal. Consider your full application and the abilities of Service Portal before making considerable investments.

Work Order Management / task

View task SLA status

Managers can quickly view task SLA to address those that are breached, or at risk for being breached.

Reporting / concept

Report execution security

When a report is run, report_view access control lists (ACLs) are evaluated on the table and table fields that the report is based on. If no report_view ACL exists, there is a fallback check on table-level read ACL roles.

Password Reset / task

Enable users to enroll for Password Reset

To enable users to enroll for the Password Reset program, you specify a UI macro that takes the user through the enrollment process and a script that processes the enrollment data that the user entered. The base system includes a functioning macro and script.

Configuration Management Database (CMDB) / task

Create a scripted audit

A scripted audit is an audit whose conditions are defined by a script.

Time Configuration / task

Define a relative duration

Define relative durations to calculate duration time for SLAs based on business schedules and specific time requirements.

System Events / reference

The incident events business rule

The incident events business rule comes with the system and defines a number of events that can be triggered by different actions in the Incident table.

System Events / reference

The incident events business rule

The incident events business rule comes with the system and defines a number of events that can be triggered by different actions in the Incident table.

Security management / concept

Security Operations Integration Reference

Developers and ServiceNow partners can use the information in this section to gain understanding of the under-the-hood functionality of third-party integrations, including development guidelines, integration capabilities, and workflows.

Instance Security Hardening Settings / reference

Validation, sanitization, and encoding

Validation, sanitization, and encoding addresses input validation to prevent against vulnerabilities like Cross-Site Scripting (XSS), SQL injection and other attacks.

Scripts / task

Secure and protect a processor

You can protect your processor against unauthorized use by using role restrictions, and protect it by requiring a CSRF token.You can protect a processor by requiring a CSRF token.

Emergency Outreach / task

Create an Emergency Outreach notification channel

Create a notification channel to send health status requests using your company's preferred communication method, such as the Slack or Microsoft Teams collaboration platforms. Create the notification channel using a script or a subflow.

Performance Analytics / concept

Performance Analytics concepts

Performance Analytics uses terms and concepts that can differ from industry norms due to the unique nature of the ServiceNow platform.

Using an agent or building an integration?

The same documentation is available through the public REST API.

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