Web Services / reference
Web services
HTTP-based web services allow diverse applications to talk to each other. ServiceNow supports both inbound (provider) and outbound (consumer) web services.
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51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Web Services / reference
HTTP-based web services allow diverse applications to talk to each other. ServiceNow supports both inbound (provider) and outbound (consumer) web services.
Configuration Compliance / task
Edit an existing risk rollup calculator.
Application development / concept
Leverage the full potential of Test Agent by following these guidelines.
Agent Chat / concept
Set up the Agent-Initiated Messaging Interface application to enable agents to send messages to customers through different messaging channels.
Health and Safety Core / task
Create a safety report field mapping to map fields in your reporting PDF template to the corresponding fields in the Health and Safety records.
Customer service management / reference
The dynamic related records feature uses different tables to store context and definition information.
Intelligent experiences / reference
Several types of components are installed with activation of the MCP Server Console application, including tables and user roles.
Workflow Studio / concept
Assign a value to one or more flow variables, which store flow data as data pills. Access flow variable values by referring to their data pill.
Application Vulnerability Response / task
An application vulnerability calculator is a pre-defined formula to calculate a target field when certain criteria are met. Calculators, which calculate the application vulnerable item (AVI) Risk Score, can contain Risk Rules.
Discovery / reference
These are the PowerShell cmdlets and their parameters that Discovery runs to control and automate the administration of Windows servers and applications. Included are the probe parameters and MID Server scripts that contain the commands.
Developer Guides / reference
Resolve common issues with the Run UI Test Script step, including reference errors, elements that aren't found, step timeouts, comparison failures, and impersonation failures.
Vulnerability Response / reference
Data is retrieved from the ServiceNow Microsoft Threat and Vulnerability Management (MS TVM) application, processed through a set of data sources, and transformed in your instance.
Insurance Claims / concept
Learn how a claim in the Insurance claims application is driven by the policy snapshot throughout its life cycle. The Policy Snapshot table stores a copy of an insurance policy that can be used in a claims case.
Financial services operations / concept
You can extend from existing case types that are provided in Financial Services Operations (FSO) applications, enabling you to take advantage of prebuilt roles, business rules, and other business logic.
Workflow Studio / concept
Track flows and actions that require access to cross-scope resources. Allow or deny flows and actions access to cross-scope resources.Allow instances upgraded from San Diego and earlier releases to generate restricted caller access privilege requests for flows and actions.
Approvals / task
You can modify existing approval summaries to include additional information.
Field service management / reference
Several types of components are installed with the activation of the Field Service Task Bundling feature including business rules, task filters and task grouping rules.
Supplier Lifecycle Operations / concept
By default, News Integration for Supplier Lifecycle Operations retrieves the supplier news and activities using the Microsoft Bing News Search API.
Instance Security Hardening Settings / concept
Some hardening settings have been updated with the release of Security Center baseline version 4.0.
Service Portal / reference
Service Portal includes client and server side APIs to use in widget client and server scripts.Global variable and functions available in widget client and server scripts.
The same documentation is available through the public REST API.
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