THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Order management / concept
External connections enable enrichments in CPQ to retrieve data from systems outside CPQ for use in configuration rules, such as fetching third-party pricing or product attributes during a configuration.
Discovery / task
Create a new probe to discover additional CIs or modify an existing probe to collect additional information. After you create or modify a probe, test it.
CMDB Integration Commons / concept
The Integration Commons for CMDB application contains the CMDB Integrations Dashboard and a set of Robust Transform Engine (RTE) transforms and script includes.
Server API Reference / concept
The IDResult script include is a container class for the result of a CI Identifier.Creates an instance of the IDResult class.
Dependency Views / task
Use one of the dependency types provided, or create a custom dependency type with a script that will execute in real time to generate a custom view of a Dependency Views map for a specific CI.
Field Service Manager Workforce / task
Support flexible work types by allowing agents to start traveling before their scheduled work hours. For example, you may want to add travel time outside of an agent's scheduled work hours in case bad weather suddenly increases travel time.
Healthcare life sciences / task
Set up an Identity Provider in your ServiceNow instance to enable OIDC for Healthcare Operations Core.
Virtual Agent / reference
Use the Static Choice user input control in a Virtual Agent topic to list predefined choices available to the user. You can select only one item from a choice list.
ServiceNow Lens / concept
Reference topics provide additional information about the roles and tables that are installed with the ServiceNow AI Lens application.
Server API Reference / concept
The RecordToHTML script include is a utility class to turn a record into HTML.Creates an instance of a RecordToHTML class.Sets the specified field to the specified value.Converts a RecordToHTML object to a string.
Scripts / concept
A JavaScript object wrapper for parsing and extracting XML data from an XML document (String).
Server API Reference / concept
The ProbeHandlerSNMP script include is a discovery probe handler for SNMP probes, invoked when an SNMP probe is about to be created.Adds a boolean value to the parameter map.Adds debugging to the probe handler.Adds a JavaScript handler.Adds OID automatic resolution.Adds OID…
Access Control / reference
The Security jump-start access control level (ACL Rules) plugin is installed automatically on all new instances. Use this plugin to quickly secure multiple system tables and expedite the production launch process for your organization.
Server API Reference / concept
The TopicAPIUtilsOOB script include provides methods that are used when processing the Event Management Topic Open API endpoint.Inserts the information passed in the Event Management Topic Open API - POST /sn_api_notif_mgmt/topic endpoint into the Topic…
Customer service management / reference
Query rules are used to filter the records in CSM-related tables that are accessible by users with CSM roles. These filters, which are applied in query business rules and READ ACLs on CSM-related tables, are stored in a metadata table.
Legacy Workflow / reference
Several workflow events are available in the base system.
Legacy Workflow / reference
Several workflow events are available in the base system.
Proactive Prompts / reference
Form to create a data source for the signal.
Service Portal / task
Angular Providers are reusable components that can be injected into multiple widgets. To ensure quick loading widgets and a high performing portal, create Angular Providers instead of overloading your client controllers with persistent data and additional logic.
Server API Reference / concept
GSLog is a script include that simplifies script logging and debugging by implementing levels of log output, selectable by per-caller identified sys_properties values.Instantiates a GSLog object.Determines if debug is turned on.Returns the log level.Called by the Prototype…
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