THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Customer service management / concept
Create your email-related business processes using Inbound Email Flows. After you receive an email on a specified support email address, you can define rules to create cases and assign the cases to specific teams.
Customer service management / concept
Use your instance records to build Customer Service Management specific solutions.
API Insights / concept
You can configure and automate creating CMDB relationships between APIs and application services or business applications based on API tags.Establish relationships between APIs and application services by defining tag-based mapping rules for APIs available within the API…
Vulnerability Response / task
Create groups so that the underlying rules of this group can classify the table records based on the conditions. The rules can be used to select any field in the corresponding table.
API Insights / concept
You can configure and automate creating CMDB relationships between APIs and application services or business applications based on API tags.Establish relationships between APIs and application services by defining tag-based mapping rules for APIs available within the API…
Work Order Management / task
You can configure a state flow to trigger a registered system event when a task transitions from a starting state to a specified end state. For example, you can use events to trigger email notifications and create script actions.
SBOM Core / task
Create and run a one-time cleanup rule to permanently purge older SBOM records that match the conditions you specify.
Scripts / concept
Server-side and client scripts that provide useful functionality not included in the core system.
Platform security / task
Execute a script to run the cryptographic module policy for a cryptographic purpose. Specific read (decrypt/unwrap) or write (encrypt, wrap) access can be defined based on the module access policy operation granularity.
Scripts / concept
Enable session debugging to display debugging messages in the user interface.Display session debug logs to help diagnose script and application problems.
Configuration Management Database (CMDB) / task
A CI relation rollup allows you to sum, count, max, min, or mean a relationship type. You can create CI relation rollups.
Order management / task
Configure email promotion rules to automatically process staged emails for manual association through the ServiceNow CRM for Outlook add-in or to trigger AI-powered auto-association with existing sales entities.
Platform security / reference
You can segregate and secure data on the ServiceNow platform in multiple ways, depending on your customer's needs.
Customer service management / reference
Several types of components are installed with CTI Softphone.Tables are added with activation of CTI Softphone.Script includes are added with activation of CTI Softphone.Business rules are added with activation of CTI Softphone.
Core business suite / reference
Field descriptions for the CBS Client Role Rule form, used to define the conditions that determine how the CBS requester role is assigned to employees.
Vulnerability Response / reference
For precise execution and results, the following precautions and settings are required for domain separation in Vulnerability Response, Application Vulnerability Response, Container Vulnerability Response, and Configuration Compliance.
Product Support for Technology / task
Disable the business rules related to the incident and case tables to stop receiving trouble ticket notifications. Customers can disable the business rules if they don't want to leverage the trouble ticket notification capability.
Source to pay operations / concept
Purchase order exceptions are automatically assigned a priority level to indicate the most urgent issues.
Governance risk compliance / concept
Approver configurator provides you with capabilities to define multiple levels of approvals based on business rule definitions.
Legal Service Delivery / task
As a admin, configure business rule to enable transfer of general legal request to contract practice area.
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