THE SERVICENOW DOCUMENTATION LIBRARY
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Server API Reference / concept
The SentimentAnalyser script include provides methods to perform sentiment analysis on a string value.Creates an instance of the SentimentAnalyser class with the default connector configuration that is used for sentiment analysis.Creates an instance of the SentimentAnalyser…
Form Builder (Glide Family Release) / reference
You can configure the basic field policies and rules for any field that you work with in Table Builder.
Order management / reference
Reference for how date and time fields behave in CPQ ServiceNow Quote Experience rules and scripts, including comparison operators, null handling, and supported aggregate functions.
Orchestration / reference
Several types of components are installed with the Orchestration - ROI plugin (com.snc.runbook_automation.roi).Tables are added with activation of Orchestration ROI.Plugins are installed with activation of Orchestration ROI, if they are not already active.Roles are added with…
Orchestration / reference
Several types of components are installed with the Orchestration - ROI plugin (com.snc.runbook_automation.roi).Tables are added with activation of Orchestration ROI.Plugins are installed with activation of Orchestration ROI, if they are not already active.Roles are added with…
Web Services / task
Access record data in a component by querying your scripted GraphQL schema.
Security Incident Response / task
The Security Incident Response - Get Running Services workflow retrieves a list of running services from Windows-based, ServiceNow, configuration items (CIs). This workflow is used for incident enrichment during investigations.
Workflow Activities / reference
The Notification activity sends an email or SMS message to specified users or groups.
Workplace Space Management / reference
The KPI Configuration form helps you create a key performance indicator for the Space Planning module in Workplace Central.
Application development / task
Create a record in the Restricted Caller Access Privileges [sys_restricted_caller_access] table to set cross-scope resource access requests.
MID Server / concept
This feature allows resources to be reserved before a task is assigned to a thread. If the resources the task needs aren’t available, then that task waits in the MID Server work queue while other tasks are assigned to the thread.A resource is just a name and a count.
Virtual Agent / reference
Use the Carousel user input control in a Virtual Agent topic to present a prompt and a horizontal series of labeled images. The user can select a single item from the carousel.
Application development / concept
Develop a user interface (UI) with the React library to build a full-stack application in source code.
AI Control Tower / concept
Configure conversation evaluations by disabling evaluations, adjusting execution logic and thresholds, and tuning scoring weights.
Mobile / reference
Learn about adding a button next to input form fields. This button allows users to add comments, attach files, and navigate to other screens.
Common Service Data Model (CSDM) / task
Use the CSDM Product Model Assignment job to auto-generate a product model record (application model, service model, or software model) for each logical CI that is not yet associated with a product model.
Event Management / concept
Explore Event Management to understand its overview, process flow, user roles, and benefits for comprehensive IT issue monitoring and resolution.
SaaS License Management / reference
User roles and tables are installed with SaaS License Management. Demo data is available for the Software Asset Management - SaaS License Management (sn_sam_saas_int) plugin.
Change Management / task
Create a UI action to display a button on a change request for the Complete state.
Vulnerability Response / task
Configure optional modifications and streamline some of the data specifically for the Tenable Vulnerabilities import integration in the ServiceNow Tenable Vulnerability Integration.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.