THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
ServiceNow SDK / reference
The Import Sets API defines transform maps [sys_transform_map] that specify how to transform and map data from the import set staging table to target tables.Create a transform map [sys_transform_map] to define the relationships between fields in an import set table and fields…
Performance Analytics / concept
Define key metrics and data structure to generate scores.
Server API Reference / concept
The CimProbe script include provides methods to maintain Common Information Model (CIM) probe metadata.Returns all the named queries for the current CIM probe.Returns all the queries for the current CIM probe.Returns all the records in the CIM Probe table.
Applicant Center / task
Provide continuity in the hiring journey by providing a pre-hire experience on the applicant center.
Project Management / task
Reset or change the default values for copied fields in the new copied partial or complete project.
Business rules (Classic) / concept
A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.To configure business rules, you first need to determine when the business rule should run and what action it should take.Every business rule…
Application development / concept
With the data model (tables and fields) created and security set up, add data into the application’s table(s).
Server API Reference / concept
The ServiceRegistryQuery script include provides methods to map Shazzam service registry query results against a port probe.
Hardware Asset Management / concept
Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.
Orchestration / reference
PowerShell uses the Windows Management Instrumentation (WMI) and Windows Remote Management (WinRM) protocols to enable Orchestration activities to run commands on remote Windows hosts.
Orchestration / reference
PowerShell uses the Windows Management Instrumentation (WMI) and Windows Remote Management (WinRM) protocols to enable Orchestration activities to run commands on remote Windows hosts.
Orchestration / reference
Several types of components are installed with client software distribution (CSD).These tables are installed with the Orchestration - Client Software Distribution plugin (com.snc.orchestration.client_sf_distribution).These plugins are installed with the Orchestration - Client…
Telecommunications Network Inventory / reference
Depending on the option that you selected in the Strategy field, the following fields appear in the capacity function form.
Customer service management / concept
The third-party data integration feature enables you to retrieve data from third-party applications and display the data in Agent Workspace for CSM without having to store it in your ServiceNow instance.
Authentication / task
Use this workaround if authentication fails because you do not have SAML 2.0 Update 1. This issue can happen if users attempt to skip IdP authentication and navigate directly to the instance.
CMDB Integration Commons / concept
The Integration Commons for CMDB (sn_cmdb_int_util) store app uses post-script and transform map methods to remove imported Configuration Management Database (CMDB) records that were deleted later from the source third-party application.
Incident Management / task
Create a UI action to close multiple incidents at once from the Actions list in the list view.
Server API Reference / concept
The SummaryTableWriter script include enables the creation of summary sets for reports that can be generated with standard queries and trending.Produces a summary set for the COUNT of all incidents grouped by category.Creates the summary set of records for reports.Defines the…
Business rules (Classic) / concept
A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.To configure business rules, you first need to determine when the business rule should run and what action it should take.Every business rule…
Security Center / concept
Use checks to detect anomalies within an instance, running against tables, records, or metadata.
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