THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Legacy Workflow / concept
Workflow application scope determines the access that an application has to the information in a workflow, specifically to the data contained in the activities in that workflow.There are some restrictions to public and private application scopes.
Workforce Optimization for Field Service / concept
Configure the mandatory skills feature for use with the Customer Service Management and Field Service Management applications.
Virtual Agent / reference
Use a Topic Block in a Virtual Agent conversation to perform a specific function or subflow that runs certain steps in a calling topic.
Cloud Configuration Governance / task
This example walks you through the components of Cloud Provisioning and Governance that function during the provisioning of a virtual machine in an AWS datacenter. Topics covered include blueprints, resource blocks, the Cloud API (CAPI), and MID Server script includes.
Server API Reference / concept
Script include that must be extended for Sales Customer Relationship Management Request Tracker to track the requests.
Scripts / reference
Use Jelly to turn XML into HTML.
Vulnerability Response / task
Data imports from the CWE further enrich the vulnerability data in your instance. Use Common Weakness Enumeration (CWE) records downloaded from the CWE database for reference when deciding whether a vulnerability must be escalated.
Service Catalog / concept
There are important differences between customizing and configuring ServiceNow applications.
Impact / concept
Learn more about using Developer Support and helpful information when submitting a developer request with Impact.
Service Catalog / task
Create a user criteria record to define conditions that are evaluated against user records.When creating user criteria for your system, consider the following recommendations.
Platform administration / concept
In the base system, several tables are numbered, including Incident, Problem, Change Request, and Knowledge. You can also use these numbers anywhere that script is present, for example to generate watermarks for emails. Records in tables can be numbered automatically.
REST API Explorer / task
Define one or more REST API response headers in a REST API.
Work Order Management / task
Use the Field Service Management application to handle different types of field service work. A work configuration identifies the configurations and the data required for specific field service work.
Creator Studio / concept
There are important differences between customizing and configuring ServiceNow applications.
Discovery / reference
A wide variety of probes exist for the Discovery application to detect elements on your network.
Workplace Reservation Management / task
Configure a record producer with additional details and add it to the reservable module. The fields configured for additional details will be displayed to the employee when they make a reservation.
Scenario Planning in SPW / concept
Configure the way data is shown on the Prioritization tab of the workspace so that your planning managers view the information that is relevant for them.
Configuration Management Database (CMDB) / reference
These components are installed with the Certification Core plugin.
Virtual Agent / reference
Use the Image bot response control in a Virtual Agent topic to upload and display an image from a URL link. The image aspect ratio determines how the image is sized in the bot chat bubble.
Virtual Agent / reference
Use the Dynamic Choice user input control in a Virtual Agent topic to dynamically create a list of available choices for your users. Create these choices by querying a table or by using a script to dynamically create them.
The same documentation is available through the public REST API.
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