THE SERVICENOW DOCUMENTATION LIBRARY
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Service Portal / concept
Widget instances allow users to uniquely configure each widget they add to a page. Use the option schema to define the parameters for your widget.Widget instances allow users to uniquely configure each widget they add to a page.
ServiceNow Studio Classic / concept
There are important differences between customizing and configuring ServiceNow applications.
App Engine Studio / concept
There are important differences between customizing and configuring ServiceNow applications.
Coaching / task
Use the Coaching Opportunity form to define a critical moment in a process on which a user can be coached. A coaching opportunity consists of the relationship between a process that can be improved, and coaches and trainees.
Service Level Management / task
You can activate the SLA timeline plugin (com.snc.sla.timeline) if you have the admin role. This plugin activates related plugins if they are not already active.
Access Control / task
Use Access Analyzer to view permissions for a selected user.
Contact Tracing / task
Set up the Cisco DNA Spaces integration for Wi-Fi access logs.
Application development / reference
Build Agent accepts images, documents, code files, and file types specific to ServiceNow as uploads. Supported formats, size limits, and general guidelines apply when generating apps and metadata.
Virtual Agent / reference
Use this control to write a prompt description that will dynamically create an output message to the user in conversations that use large language model (LLM) topic discovery.
Scripts / reference
The ServiceNow Glide classes expose JavaScript APIs that enable you to conveniently work with tables using scripts.
Project Management / reference
Learn about the fields of portal board widget form.
Virtual Agent / task
Use scripts to override the default formulas used to create the analytics on the Conversational Analytics Dashboard.
Financial services operations / reference
Integrate your core systems using the ServiceNow Financial Services Remote Tables. This feature streamlines development by eliminating the need to recreate the ServiceNow data model for integrations.
Server API Reference / concept
The OCRotationV2 script include is an extension of OCRotation script include, which is used by Fullcalendar.io and the DHTMLX On-Call Calendar.Returns an array of groups that have active rotas.Returns an array of active rosters for a given rota ID.Returns an array of active…
Journey Accelerator / task
Update the Publish Journey Accelerator plans job. The job evaluates a plan's publish date to determine when to publish the plan.
API Reference / concept
Use ServiceNow APIs to change functionality and add features on the ServiceNow AI Platform.
Workflow Studio / reference
Map complex nested JSON objects to a target schema with dynamic field creation and data transformation.
Server API Reference / concept
The AgentMetrics script include provides methods to process inbound MID Server metrics.Creates an instance of AgentMetrics.Handles counter metrics from the agent by putting them into an array that can be used to update the ECC Agent Counter Metric table…
Identity / concept
The SCIM customization includes the following properties, supported schemas, and unsupported schemas.
Virtual Agent / reference
Use the Date Time user input control in a Virtual Agent topic to enable the user to select a calendar date, time (hours and minutes), or both.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.