Platform administration / concept
Integer values for default choice lists
Choice provide four default values.
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2,361 results for “business rules”
Live Feed / task
Set up table notifications for non-task tables
Table notifications are supported for all task tables by default, and you can set up a table notification for any other table.
Scripts / concept
Abort a database action
You can use a before business rule script to cancel or abort the current database action using the current.setAbortAction(true) method.
Service management for the enterprise / task
Trigger events on state changes
You can configure a state flow to trigger a registered system event when a task transitions from a starting state to a specified end state. For example, you can use events to trigger email notifications and create script actions.
Skills Management / concept
Routing work items to agents based on skills
Use rules to automatically route work items to agents.
Change Management / reference
Risk Calculator property
The Change Management - Change Risk Calculator plugin enables dynamic calculations of the risk and impact of a change. The administrator specifies how and when risk and impact rules are applied.
Operational Technology Incident Management / task
Define a priority lookup rule for incidents
Define the impact and urgency of an Operational Technology incident to calculate its priority. You can then use the priority calculation to prioritize your work and to drive service level agreements (SLAs) in your organization.
Employee Experience Foundation / concept
Customize HR Service Delivery integration with Microsoft Teams
Customize the features in your instance to meet your organization needs.
Service Operations Workspace / reference
Extension points for batch processing in Service Operations Workspace
Use the implementation extension point to create implementations and execute batch processing to update multiple records, which improves the performance of the system.
Scripts / concept
Debugging applications
Application developers can display debug messages about configuration records to help them troubleshoot issues.
Cost Management / concept
Allocating expenses
Expenses can also be allocated to a business entity that is responsible for the expense.
Security management / concept
Assigning findings to remediation teams using assignment rules
Assignment rules automatically assign findings, such as vulnerable items, application vulnerabilities, container vulnerabilities, and configuration test results, to the appropriate groups for remediation.
Incident Management / task
Define priority lookup rules
Define impact and urgency combinations that determine incident priority and the SLA for each priority for an organization. Only administrators and data lookup administrators can configure these rules.
Developer Sandboxes / concept
Developer Sandboxes and metadata
Each sandbox provisioned with Developer Sandboxes is an isolated environment within an instance. Developers can build and test in parallel without affecting other work.
Vulnerability Response / concept
SecOps Vulnerability Response Health dashboard
The Vulnerability Response Health dashboard is a tool designed to empower organizations with comprehensive insights into the implementation and usage of their Vulnerability Response applications.
Instance Security Hardening Settings / reference
Enable work order management query rules for service organizations
Use the sn_fsm.use_query_rules property to apply rules and filters to the Field Service Management tables.
Table Administration and Data Management / concept
Data lookup rules
Data lookup rules offer a generic way to change any field value, not just assignment fields.
System Events / concept
System events reference
Reference topics provide information about system events.
System Events / concept
System events reference
Reference topics provide information about system events.
Service Level Management / task
Upgrade SLA to 2011 engine
You can upgrade SLA processing to use the 2011 Engine.
Using an agent or building an integration?
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