Employee Experience Foundation / task
Submit feedback from a Microsoft Outlook email message
Submit feedback about a service request or your experience using the feedback card in a Microsoft Outlook email message.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
3,547 results for “script include”
HR Service Delivery / task
Using Federal plugin
With the Federal plugin, promote interoperability between agencies or shared services and augment the delivered HR Service Delivery and ServiceNow AI Platform tables.
Contact Tracing / concept
Setting up Contact Tracing
Configure system properties, scheduled jobs, script includes, Wi-Fi access log integration, and outreach notifications to aggregate contact tracing information for various data sources.
Vulnerability Response / concept
Data retrieval settings for the Tenable Vulnerability Integration
The following data retrieval settings help you determine specifically the type and scope of data you want to import from the ServiceNow Tenable Vulnerability Integration to your ServiceNow AI Platform instance.
Customer service management / task
Setting up skill prediction in Workforce Optimization for Customer Service
Collect skill data based on skills agents have used for case resolution. Use supervised learning to recommend these skills for agents to resolve similar open case.
Time Configuration / task
Create a business calendar
Create a definition record for an individual parent or child business calendar. You create this record so that you can easily identify a business calendar when you use it in a ServiceNow AI Platform package or functional area.
REST API Explorer / concept
Return session debug logs in a REST response
You can include session debug logs in a REST response body by passing the X-WantSessionDebugMessages header in the request.
Server API Reference / concept
UniversalRequestUtilsSNC - Scoped
The UniversalRequestUtilsSNC API enables handling universal request life cycles. Provided as a script include record.Creates a universal request and returns the sys_id of the newly created universal request record.
Server API Reference / concept
CriteriaEvaluator - Global
The CriteriaEvaluator script include provides methods to implement a general-purpose criteria evaluator.Adds the criteria to be evaluated.Evaluates the criteria.
Authentication / task
Enable users to choose the identity provider for login
SSO federation support enables users to choose which IdP to log in to.
Platform administration / concept
Notification agent
Use the Notification agent to create and modify email notifications, templates, and layouts through conversation, reducing the need of navigating complex forms and scripts.
Server API Reference / concept
ShazzamLaunch - Global
The ShazzamLaunch script include provides methods to handle the details of launching a Shazzam probe for a given discovery.Creates an instance of the Shazzamlaunch class.Adds a single port probe to our MID services collection.Adds the specified range and this discovery's port…
Release notes / topic
Key Management release notes
The ServiceNow Encryption Key Management application protects your data by using encryption, tightly controlled key access, National Institute of Standards and Technology (NIST) 800-57-based key life-cycle management, and FIPS 140-2-L3 key protection.
Application development / concept
Moving applications between instances
ServiceNow applications are built in Development instances, then promoted through Test and Production environments using update sets or the Application Repository to package and migrate changes.
Core UI Interactive Filters / concept
Custom interactive filters
As an administrator, you can create scripted interactive filter widgets to provide advanced filtering options on dashboard reports.
Platform Encryption / task
FlowKMFEncrypter in a Flow Action
Resolve the "undefined is not a function" error that occurs when a Flow Action calls the FlowKMFEncrypter API, by allowing the operation in the Restricted Caller Access Privilege record.
Healthcare and Life Sciences Service Management Core / concept
Approve restricted caller access privileges for Healthcare and Life Sciences Service Management
Approve restricted caller access (RCA) privileges for accessing document templates from the Healthcare and Life Sciences Service Management applications.Allow restricted caller access (RCA) privileges for the Document Templates application in the target scope to access document…
Server API Reference / concept
CIRelatedList - Global
The CIRelatedList script include is a utility class that provides methods for working with configuration item (CI) related lists.Adds the specified record to the related list.Sets the given records to the related list.Appends an XML child to a field.Appends an XML child to a…
REST APIs / concept
CdmEditorApi
The CdmEditorApi provides endpoints that enable you to create nodes, update nodes, include existing nodes under other nodes, delete nodes, and retrieve nodes and node includes.Deletes a specified node.Returns the list of nodes that were include within a specified node…
Virtual Agent / concept
Using multiple active conversations in Virtual Agent
Virtual Agent features the ability to have multiple conversations at the same time, separated and directed by chosen context.
Using an agent or building an integration?
The same documentation is available through the public REST API.
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