Submit feedback from a Microsoft Outlook email message

Submit feedback about a service request or your experience using the feedback card in a Microsoft Outlook email message.

Before you begin

To enable the feedback card, the include_feedback_actionable script must be added to the email notification and a feedback definition must be created for the required workflow.

For information about experience feedback, see Integrated experience and service feedback.

Note: The feedback card only appears at the top of the email message.

Role required: None

Procedure

1. Launch the Microsoft Outlook application.

2. Open an email message and select Give Feedback.

3. On the feedback card, select a rating based on your experience.

4. Enter additional feedback in the text box.

5. Make the feedback anonymous by selecting Do not share my personal info.

6. Select Submit.

Parent Topic:Using ServiceNow for Microsoft Outlook