Now Assist in Knowledge Management / task
Generate and edit articles using ServiceNow Otto in the Knowledge Center article editor
This task explains how to create and improve a knowledge article with the Knowledge center article editor.
THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
3,547 results for “script include”
Enterprise Agile Planning / task
Verify table, field, and choice mapping between SAFe and EAP
Before starting the migration from SAFe, verify that the default mapping of tables, fields, and column choices between Scaled Agile Framework applications and Enterprise Agile Planning is according to your requirements.
Lifecycle Events / task
Configure a lifecycle event activity set
Create or modify a lifecycle event activity set to define a container for a group of activities.
ServiceNow Lens / concept
Define ServiceNow AI Lens behavior with Lens actions
As a Lens admin, you can create Lens actions in ServiceNow AI Lens to customize Lens behavior by providing default instructions, configuring context, and more.Create a Lens action to define custom context, trigger options, and default instructions for the ServiceNow AI Lens…
Product Support for Technology / concept
Proactive Service Experience Workflows architecture
There are multiple components that make up the architecture of the Proactive Service Experience Workflows application.
Integration Hub / concept
Using the Stream Connect Dashboard
View detailed statistics for your Stream Connect integrations. Manage producers and consumers, view data usage, and create or edit topics and replicators with the ServiceNow Stream Connect dashboard.
Virtual Agent / concept
Supported Virtual Agent and Agent Chat features for custom chat integrations
The chat integrations framework supports a multitude of Virtual Agent and Agent Chat features to provide a robust conversational experience.
Event Management / task
Event collection from Microsoft Azure Monitor
The MID WebServer Event Collector enables you to collect JSON formatted event messages sent from the Microsoft Azure portal.
Field service management / reference
Learn about triggers for work schedules
Trigger types determine the initiation of the execution of the work plan.
Instance Security Hardening Settings / reference
API and web service
The API and Web Service category ensures that applications have appropriate authentication, authorization and session management, validate all input that traverses a trust boundary and include security controls for all API types.
Service Mapping / reference
Components installed with Service Mapping
Several types of components are installed with activation of the Service Mapping plugin, including tables, user roles, properties, and scheduled jobs.
ITOM Visibility / reference
Apache web server discovery
Discovery identifies and classifies information about Apache web servers on both Windows and Linux computers.Discovery uses SSH to find Apache connectors mod_jk and mod_proxy.The Unix - Active Processes probe requires sudo privileges on Apache web servers.The Apache mod_jk…
Application development / concept
Terminal and panels
The bottom panel in Lux Lab contains five tabs that help you run commands, monitor your running application, track build and deploy progress, and review code quality issues.
Configuration Compliance / concept
Configuration Compliance calculator groups
Configuration Compliance calculators are used to update record values when pre-defined conditions are met. The calculators are grouped based on the criteria used to determine how the records are updated.
Intelligent experiences / concept
Platform Analyze task trends agentic workflow
Use the Platform Analyze task trends agentic workflow to detect recurring task patterns so that you can understand the root cause and get recommendations to prevent them from happening in future.
Application development / concept
Learn about personas when creating applications
Learn about personas and how to analyze personas before creating an application on the ServiceNow AI Platform.
Work Order Management / concept
Signed PDF summaries for closed work orders
In Field Service Management, customers can digitally sign and confirm work orders that are closed with the Closed Complete or Closed Incomplete state.
Access Control / task
View permissions for a group
Use Access Analyzer to view permissions for a selected group.
Authentication / task
Administer SAML user provisioning
Update the User table with the users in your IdP by first setting up field mapping and then enabling user provisioning through Multi-SSO IdP settings.
Incident Management / task
Request Incident Management — Core
Incident Management - Core plugin (com.snc.incident_management) is a new incident state model that includes demo data and activates related plugins if they are not already active.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.