Generate and edit articles using ServiceNow Otto in the Knowledge Center article editor

This task explains how to create and improve a knowledge article with the Knowledge center article editor.

Before you begin

Role required: admin

Suggested reading: Edit an article using the ServiceNow Otto context menu.

Procedure

1. Navigate to All > Knowledge > Knowledge Center.

   You can also access Knowledge Center through Workspace > Knowledge Center.

2. In the Knowledge Actions, select Create an article.

3. Select the desired knowledge base.

4. Choose either the desired template and select Next to open the Knowledge center article editor.

5. Enter the instructions for generating content, such as Generate an article for password reset.

   Review the generated article. You can edit the content, check grammar, and make the article easy to read. You can also select Regenerate to create an article based on your prompt.

   Using the Knowledge Center Article Editor helps you quickly produce high-quality, accurate, and lucid knowledge articles, saving time and improving support for your organization.

   Note: The instruction block’s content should not include any of the following tags: img, video, audio, canvas, svg, iframe, script, input, and button. Additionally, some elements, when selected on their own, can prevent the ServiceNow Otto icon from appearing.

Parent Topic:Using ServiceNow Otto in Knowledge Management