THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Business rules (Classic) / concept
A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.To configure business rules, you first need to determine when the business rule should run and what action it should take.Every business rule…
Business rules (Classic) / concept
A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.To configure business rules, you first need to determine when the business rule should run and what action it should take.Every business rule…
Service Level Management / task
You can add custom business rules to your SLAs.
Legal Service Delivery / concept
Solution definitions and business rules are defined to train, test, and monitor the predictive intelligence solution.
Scripts / reference
Debugging business rules can be achieved with resources available in the ServiceNow product.
Financial services operations / reference
This section defines the various roles within Financial Services Operations Core and explains the business rules that guide the system’s actions.
Acct lifecycle events / reference
This section includes the Customer Success Management business rules.
Automation Center / task
Map an insight rule to an existing business rule to define the type of insight trigger. This insight trigger activates the associated insight rule to run.
Portfolio Planning / task
Create a business rule to enable import for your new custom table map configuration from and Project Portfolio Management (PPM) application.
Scenario Planning in SPW / task
Create a business rule to enable import for your new custom table map configuration from Agile Development 2.0, SAFe, and PPM applications.
Scripts / concept
Use cases for business rules include aborting a database action and restricting record access.
Vulnerability Response / task
Modify Business Rule to add EPSS score condition to Risk Calculator.
Live Feed / reference
This business rule is installed with Live Feed Document. There are no tables, roles, or notifications installed with it.
Skills Management / task
Set up or enable business rules for agents to manage cases, chat interactions, or work order tasks.
Microsoft Azure DevOps Integrations Comm / task
Create a business rule to enable export from your new custom map configuration of an Agile Development 2.0 table to your Azure DevOps projects.
Core business suite / task
Configure assignment rules for each business unit in Core Business Suite to control how tasks are automatically assigned to groups or users based on defined conditions.
Legal Request Management / task
Activate the business rules for the Triage legal requests agentic workflow in the ServiceNow Otto for Legal Service Delivery (LSD) application.
Employee Experience Foundation / task
Configure the business rule for close condition to auto-import the chats.
Developer Guides / reference
When adding a new trouble ticket event to your implementation, you must add a business rule to your ServiceNow instance.
Field Service Scheduling / task
Automatically generate appointment records from catalog item variables using a business rule. Creating this automation ensures the appointment details provided by users through the Service Catalog appear on the appointment calendar.
The same documentation is available through the public REST API.
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