Configure business rule for close condition

Configure the business rule for close condition to auto-import the chats.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Definition > Business Rules.

2. Click New.

3. On the form, fill in the fields.

   In the Advanced tab, update the Condition and the Script fields.

<table id=“table_j3d_hxy_vqb”><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the business rule

</td></tr><tr><td>

Table

</td><td>

Table to which the close condition is to be assigned.

</td></tr><tr><td>

Active

</td><td>

Check this box

</td></tr><tr><td>

Advanced

</td><td>

Check this box

</td></tr><tr><td>

Where to run

</td><td>

• When: async

• Update: Check this box

• Filter Conditions: Apply the filter condition of the close condition business rule

</td></tr><tr><td>

Advanced

</td><td>

• Condition: Copy and paste the value of the condition. Modify the values as required.

  !current.avoid_closing_chat_records && new sn_tcm_collab_hook.MSTeamsImportChatUtils().hasMatchingCloseCondition(current)

• Script: Copy and paste the value for the script. Modify the values as required.

  new sn_tcm_collab_hook.MSTeamsImportChatUtils().closeChatStorageRecords(current);
  

</td></tr></tbody> </table>4. Click Submit.

Parent Topic:Customize IT Service Management integration with ServiceNow