THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Vulnerability Response / task
Configure optional modifications and streamline some of the data specifically for the Tenable Vulnerabilities import integration in the ServiceNow Tenable Vulnerability Integration.
Servicenow platform / concept
The business rules, client scripts, and UI actions that the system creates automatically to perform custom transitions exist only while the state flow records that use them are present.
Customer service management / reference
Several types of components are installed with Customer Service CTI Demo Data.Business rules are added with activation of Customer Service CTI Demo Data.
Threat Intelligence Security Center / task
Enable or disable the Correlation rules or customize them according to your business requirements.
Customer service management / concept
An account code is a unique identifier for an account, while an account path establishes the account hierarchy.
Configuration Compliance / concept
Configuration Compliance automate calculating initial values for the fields on test results. The condition for each calculator is evaluated in order, and the first matching calculator is used.
Platform security / reference
The transaction log records browser activity for an instance. To aid in debugging of system issues, you can filter transaction logs by application scope, limiting transactions that appear to only those transactions originating in specific scopes.
Atlassian Jira Integrations Common / task
Enable import and export of attachments between Jira and Agile Development 2.0 for a custom Agile 2.0 table that you added to the map configuration.
Atlassian Jira Integrations Common / task
Enable Jira identifier reference fields for your Agile Development 2.0 custom table that you added to the map configuration.
Cost Management / reference
The ServiceNow Cost Management application tracks configuration item costs. The costs can be allocated to business units and used in reports.
Microsoft Azure DevOps Integrations Comm / task
Enable Azure DevOps project identifier reference fields for an Agile Development 2.0 table that you added to the map configuration of a process type.
Governance risk compliance / reference
Detailed field definitions, validation rules, filtering logic, and technical specifications for group ownership in Business Impact Analysis (BIA) records.
Application development / concept
Application files are configuration records that allow developers to extend application functionality.
Healthcare life sciences / task
Edit the decision table that classifies imported FHIR Organizations as internal or external business locations, so that the classification matches how your organization defines internal and external entities.
Customer service management / task
Create a rule that assigns those cases that meet the matching rule criteria to a customer service agent.
Security Incident Response / task
Security Incident Response Health dashboard feature provides a centralized view of critical aspects related to incident response process implementation, issues/errors encountered, and performance metrics.
Expense Line / task
Scripted allocations define custom allocation amounts and targets by executing a script.
Sourcing and Procurement Operations / task
Configure the Priority defaulting for procurement cases decision table to automatically assign priority levels to procurement cases based on conditions you define.
Scenario Planning in SPW / task
To enable high-level planning on a table that is not a planning item in Strategic Planning Workspace, populate global rank for existing records of this table.
Service Level Management / task
By default in the 2011 SLA engine, the SLA processing is performed by the Run SLAs business rule. This business rule runs synchronously and is the suggested configuration.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
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