THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Now Assist for HRSD / concept
The Help resolve tuition reimbursement requests agentic workflow streamlines the reimbursement process by evaluating employee course reimbursement submissions against company policies and returning a decision of approval, denial, or request for additional information.
Incident Management / concept
A bi-directional integration exchanges data between your ServiceNow instance and a third-party system so that incident information is synchronized between the systems.
GRC Common Functions / task
Create a rule for an entity class. Entity class rules provide the classification of the entities at the class level. You can create a new entity class rule for an entity class that is associated with a table.
Application development / reference
Use these example prompts to build data models, implement security, create business rules, and generate user interfaces when building an app with ServiceNow AI Platform agentic development tools.
Integrate applications / task
View a list of the pre-defined code quality check rules along with their active status and severity.
Threat Intelligence Security Center / concept
If any conkeyrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file.Domain separation is supported for Threat Intelligence Security Center.
Employee Experience Foundation / task
Configure the condition to exclude the chat conversation from auto importing.
Lifecycle Events / reference
Information about Lifecycle Events triggers and workflow.
Project Management / concept
Understand how your project Slack channel or Microsoft team is archived when your project is moved to a closed state.
Vulnerability Response / task
Customize the parameters and weights for the risk rule so that you can generate risk scores that use the vulnerability and asset data that are unique to your organization.
Cost Management / reference
Several components are installed with the Cost Management application.
Field service management / reference
Several type of components like tables, business rules, and script includes are installed for Work Configurations.
Now Assist for HRSD / concept
Use the Resolve noncritical HR cases agentic workflow to assess the criticality of HR cases and automatically respond to noncritical inquiries without human intervention. Human agents must intervene when requests are marked critical.
Servicenow platform / concept
You can create custom state flows for any table that uses states.
Field Service Scheduling / reference
Dynamic scheduling uses work order task Window start and Window end dates to schedule tasks.
Customer service management / task
An entitlement defines the type of support that a customer receives as well as the supported communication channels.
Platform administration / task
Define a rule for deleting records now or at a later date.Define one or more conditions that identify the records to be deleted.Specify which associated records to delete when the one-time delete rule runs.Schedule a date and time to execute a one-time delete rule or execute it…
Server API Reference / concept
The WorkflowScheduler script include provides a method to start a workflow.Starts the workflow specified in current, which is a record in the Workflow Schedule [wf_workflow_schedule] table.
Configuration Management Database (CMDB) / reference
The Configuration Management Database (CMDB) and Data Foundations settings review provides a configuration-level assessment of the CMDB configuration item (CI) classes for your principal classes to support data quality, life cycle management, and integration accuracy.
Service Level Management / reference
SLAs are calculated and assessed by a business rule and scheduled jobs that run in the background.
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