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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

3,547 results for “script include”

Work Order Management / task

Run a scheduled job to execute a planned work schedule

Planned work schedules are implemented regularly using the Planned Maintenance Nightly Run scheduled job. Planned work schedules are executed whenever it's meter, duration, script, or condition criteria meets.

Intelligent experiences / reference

Lead outreach AI agent

This AI agent sends outreach and follow-up emails to new leads on behalf of sales agents. It selects the email template based on how many emails the lead has already received, and disqualifies the lead when three emails go unanswered.

Application Vulnerability Response / concept

Exploring Application Vulnerability Response

Application vulnerabilities are vulnerabilities on your custom software applications that are scanned throughout the application’s development life cycle.

Application development / concept

Autonomous Engineer and Build Agent

Autonomous Engineer and Build Agent are separate products that work together. Autonomous Engineer uses Build Agent as its execution layer.

User Administration / task

Create a user group

Create groups and assign roles to them. Users assigned to the group inherit the roles.

Integrate applications / reference

Components installed with RPA Hub

Several types of components are installed with the activation of the RPA Hub plugin, including tables, user roles, and scheduled jobs.

Service Catalog / task

Apply user criteria to items and categories

Apply a user criteria record to items and categories, either from the item or category form or from the user criteria form.Apply user criteria to an item to define which users can and cannot access that item.Apply user criteria to a category to define which users can and cannot…

Workflow Studio / concept

Playbook Experience

Understand how Playbook work in the ServiceNow AI Platform to automate cross-functional processes and consolidate them into task-oriented views for your end users.

AI Control Tower / task

View AI asset record details

View the AI asset governance details to track the lifecycle status, phase, and the install status.

Intelligent experiences / reference

Opportunity AI agent

This AI agent helps sales agents read, create, update, and summarize opportunities and their related records, such as accounts, contacts, touchpoints, opportunity tasks, line items, and meetings.

Customer Self-service and Omnichannel Engagement / task

Configure the Object list component instance

Configure the Object list component instance so that your user can embed it on their website to display information from any ServiceNow table. The component allows you to configure column selection, filtering, sorting, and pagination options.

Customer Self-service and Omnichannel Engagement / task

Configure the Playbook intake component instance

Configure the Playbook intake component instance so that your users can embed it on their website and submit cases using playbook guided experience from their website directly.

Intelligent experiences / reference

Playbook data gathering and processing AI agent

This ServiceNow Otto for Creator agent is a assistant that consolidates data gathering, processing, and slot-filling capabilities. It handles end-to-end playbook execution using a broad toolkit of retrieval, reasoning, and action-oriented functions.

Operational Technology Manager / task

View and edit device to device connections

View and edit device-to-device connections for your Operational Technology (OT) devices using the Device to Device Connections list in the Industrial Workspace.

Release notes / topic

AI Admin Hub release notes

The ServiceNow Otto experience brings generative AI to your organization. You can improve productivity and efficiency by delivering better self-service, recommending actions, delivering answers, and providing your users with AI Search.

REST APIs / concept

CdmSharedLibraryApi

The CdmSharedLibraryApi provides endpoints that enable you to create and manage shared libraries and shared components.

Order management / concept

Solution configuration terms and considerations

Understand terminology, design considerations, and limits associated with solution configuration, which lets CPQ admins manage multiple blueprints in a single configuration.

Using an agent or building an integration?

The same documentation is available through the public REST API.

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