Application development / reference
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
3,547 results for “script include”
Service Portal / concept
Developing custom widgets
Develop custom widgets for portals using AngularJS, Bootstrap, and the ServiceNow API.
Scripts / concept
Using DurationCalculator to calculate a due date
Using the DurationCalculator script include, you can calculate a due date, using either a simple duration or a relative duration base on schedules.A simple duration is the number of seconds between two date times.Relative duration is very similar to simple duration except a…
Platform administration / task
Configure message content
Create a message in the Message Contents [messaging_content] table that you can use in multiple notifications. Messages can be informative, or they can request action from an individual Slack or Teams user.
Servicenow platform / reference
Assessment Metric form for a category
Description of the field values for the Assessment Metric form. Use the fields when you create an assessment metric for a category.
Approvals / reference
Installed with approval with e-signature
Installing approval with e-signature installs certain properties.
Application development / reference
Scope-to-target settings
Allow or deny access of all application resources in a source scope to a specific application resource (business rule, table, script include, or event) in a target scope.
Scripts / concept
Debugging applications
Application developers can display debug messages about configuration records to help them troubleshoot issues.
Approvals / task
Embed an approval request within the Outlook email client
Embed an interactive approval request for service catalog requests in the email notification sent to a user. The user can accept or reject the approval request from the email client.
Scripts / concept
JavaScript debug window
The JavaScript debug window appears in a bottom pane of the user interface when an administrator turns on debugging.
Service Portal / task
Replace a Service Catalog form script with a widget
You can use widgets in Service Portal to replace UI Macros. If your Service Catalog form includes a UI Macro that references other fields or variables on the form, you can create a widget to hold reusable code and embed it within the Service Catalog form.
Server API Reference / concept
UPSHandler - Global
The UPSHandler script include provides methods to handle SNMP classification and identification for uninterruptible power supplies (UPSs).Classifies and identifies the UPSs.
Order management / concept
Configuring product catalog visibility on the Business Portal
Only authorized customers can view the product catalog on the Business Portal by default. After setting up your product catalog and pricing, use the CustomerPortalCatalogAccessUtil script include to extend catalog visibility to additional users.
Server API Reference / concept
CimIDSensor - Global
The CimIDSensor script include provides methods to perform identification for Common Information Model (CIM) probe results.Configures a triggered probe before it is launched.Gets the instance hash token.Prepares the probe results.Processes all CIM probe query results for a CIM…
Order management / concept
Using comments and the console to debug scripts
Learn how comments and the console can help you debug your scripts.
Identity / concept
Handling unmapped fields
You can handle unmapped fields in SCIM customization in different ways.
Web Services / task
Customize response
Follow this example to customize and control the XML payload of a SOAP response.
Service Operations Workspace / task
Configure the header message on the landing page
Configure the header message that is part of the greeting text on the landing page. For example, You are on-call until Monday, Mar 21.
Change Management / task
Configure ability to copy a change request
You can configure the ability to copy a change request record and its details using system properties.
It service management
it-service-management/change-management/t_AddNewStateTutorial.md
--- title: Tutorial: add a new change management state description: This tutorial provides an example of adding a new state to the existing state model.
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