Configure ability to copy a change request

You can configure the ability to copy a change request record and its details using system properties.

Before you begin

Role required: admin

About this task

You can configure the following functionality.

• Disable the ability to copy a change request.

• Disable the ability to copy attachments.

• Determine the components of the source change request that are copied.

Procedure

1. Navigate to All > Change > Administration > Change Properties.

   Some properties are found by entering sys_properties.list in the application navigator, as noted.

2. Set the following properties as desired.

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Disable the ability to copy a change request

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Set Enable Copy Change feature (com.snc.change_request.enable_copy) to false.

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Disable the ability to copy an attachment

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Set Copy attachments from originating change (com.snc.change_request.attach.enable_copy) to false.

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Disable the ability to copy the attachments from the change task

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This system property is located in the [sys_properties] table.Set the Enable copying of attachments from the originating change’s related change tasks (com.snc.change_request.rl.change_task.attach.enable_copy) system property to false.

Note: If the ability to copy attachments is enabled, the attachment appears on the copy of the change request only after it is saved.

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Configure attributes to be copied

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Edit the list of values in List of attributes (comma-separated) that will be copied from the originating change (com.snc.change_request.copy.attributes) to remove or add more attributes. For example, to prevent the Assigned to attribute from being copied, remove the assigned_to value from the list of attributes in the property text box.

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Configure related lists to be copied

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This system property is located in the [sys_properties] table. The following related lists are copied by default:- Affected CIs - Impacted Services/CIs - Change Tasks Edit the list of values in Related lists (comma-separated) that will be copied from the originating change (com.snc.change_request.copy.related_lists).

For example, if you do not want to copy the Change Tasks related list, remove the change_task value from the list of related lists in the property text box.

Note: You can configure this property to control the copy functionality of the Affected CIs, Impacted Services/CIs, and Change Tasks related lists. You cannot add any other related list to this property.

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Configure attributes of the default related lists to be copied

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These system properties are located in the [sys_properties] table. Navigate to the appropriate system property for one of the default related lists to configure the attributes to copy. |Related list|System property| |————|—————| |Change Tasks|com.snc.change_request.copy.rl.change_task.attributes| |Affected CIs|com.snc.change_request.copy.rl.task_ci.attributes| |Impacted Services/CIs|com.snc.change_request.copy.rl.task_cmdb_ci_service.attributes|

</td></tr></tbody> </table>3. Complete the following steps to further customize the ability to copy a change request by modifying a script include.

1.  Navigate to **System Definition** > **Script Includes**.

2.  Create a custom script include that extends ChangeUtils.

    For example, the ability to copy a change request is not available by default for standard changes. However, you can provide your own implementation of the isCopyRulesValid function in the ChangeUtils script include to override the default.

    **Important:** The ChangeUtils script include is read-only. Do not edit it directly. Create a custom script include that extends ChangeUtils, and overrides the isCopyRulesValid function.

Parent Topic:Configuring Change Management

Related topics

Copy a change request