THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Platform administration / reference
Technical reference documenting entitlement validation rules, error states, and validation logic for jumbo apps and App Manager integration in product bundle installation workflows.
Third-party Risk Management / task
Define criteria, based on risk scores, that determine which third parties require assessments. Third-party risk scoring rules apply to subsidiaries and engagements and to third-party risk areas.
Agile Development / reference
Understand the roles, tables, business rules, and UI macros that are installed when you activate the Scrum Programs plugin.
Software Asset Management / reference
Reclamation rules for Microsoft 365 integration sets the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, Software Asset Management marks the subscription as a potential reclamation candidate.
Application development / concept
Use these guidelines to get the most out of Build Agent in your development workflow.
Vulnerability Response / task
A vulnerability calculator is a pre-defined formula to calculate a target field when certain criteria are met. Calculators, which calculate the vulnerable item Risk Score, can contain Risk Rules.
Expense Line / reference
Several types of components are installed with the Expense Line plugin.Tables are added with activation of Expense Line.Roles are added with activation of Expense Line.Script includes are added with activation of Expense Line.Client scripts are added with activation of Expense…
Insurance Claims / concept
You can apply the decision table rules and subflow or flow that executes the decision table to automate claims processes in the Insurance claims application.
Healthcare life sciences / reference
Several types of components are installed with the EMR Provider Directory Sync. These include a user role, a sync log table, a scheduled job, flows, a business rule, flow actions, and a decision table.
Healthcare Operations Core / reference
Several types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations plugin.
Service Level Management / concept
If you are on an earlier version of the SLA engine, you can upgrade to the 2011 engine to make use of the complete service level management functionality.
Platform administration / concept
A condition field specifies when to run business logic such as a business rule or workflow.
Service Mapping / concept
Service Mapping can discover and map configuration items (CIs) following their traffic-based connections. This method is referred to as traffic-based mapping and complements pattern-based mapping.
ServiceNow IDE (Family Release) / task
Define application metadata in code with ServiceNow Fluent in the ServiceNow IDE.
Source to pay operations / reference
Error handling in the SupplyOn integration uses a layered model that includes transport-level HTTP retry, status and message updates, integration error tasks, and retrigger paths.
Software Asset Management / concept
Use third-party discovery sources to discover the installed software data that you can integrate with the Software Asset Management application.
Workflow Studio / concept
Create and maintain decision tables in Workflow Studio for use in flows, subflows, playbooks, and anywhere on the ServiceNow AI Platform where you write code.
Financial Services Deposit Operations / task
Begin the deposit service application process by creating a deposit case on behalf of your customer.
Atlassian Jira Integrations Common / task
Add a custom table or field, which is applicable to all your Jira projects of a specific type, to the map configuration template in Agile Development 2.0.
Governance risk compliance / reference
Properties are added with the activation of Business Continuity Management.
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