Roles by product / reference
Virtual Agent roles
These roles are available for the application
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2,316 results for “flow designer”
Security Incident Response / concept
Prerequisites for the Playbooks
You need the following roles and plugins to build the Playbooks.
Security management / task
Security Operations Integration - Sightings Search Flow
Security Operations Integration - Sightings Search flow is a high-level flow independent of integrations. It uses the configured queries to search for a set of observables based on the configured integrations which support the capability.
Integration Hub / concept
Domain separation and Integration Hub
Domain separation is supported for Integration Hub. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
Form Builder (Glide Family Release) / concept
Using Table Builder
Use Table Builder, to design and customize tables, forms, and form elements for users from a single interface without needing to navigate between existing ServiceNow AI Platform tools.
Discovery / reference
Certificate Routing Policy form for ACME
Fill in the Certificate Routing Policy form to set up the routing policy for ACME.
Virtual Agent / task
Add actions or subflows to Virtual Agent topics
Use the Action utility to integrate ServiceNow Workflow Studio workflows in Virtual Agent topics. The Action utility node triggers the required Workflow Studio workflows used in the Virtual Agent conversation.
Change Management / task
Use the Apply Change Approval Policy flow action
Apply your change approval policy in the Change Management Workflow Studio action to control the approval process for a change request. You can create user and group approvals according to a change approval policy record.
Vulnerability Response / task
Approve an exception rule request
Assess exception rule requests from users so that you can approve or reject these requests.
Workflow Studio / task
Managing external event sources
Create and manage external event sources for a spoke or a scoped application that listen to events occurring in an application outside ServiceNow. Then, you can create external trigger definitions and associate them with the external event sources.
Field Service Scheduling / task
Change the value for agents being considered early or late
Change the value that determines whether an agent is early or late.
Accounts Payable Operations / task
Upgrade Accounts Payable Operations
Upgrade Accounts Payable Operations to the latest version to maintain support and access the newest capabilities.
Workflow Studio / reference
Delete Attachment action
Removes one or all attachments associated with a record and deletes the attachment record from the Attachments [sys_attachment] table.
Application development / concept
Notifications
After the data model is defined and users are able to interact with the application, determine how the application should communicate with users.
Telecommunications Network Inventory / concept
Telecommunications Network Inventory function catalog
By using the Telecommunications Network Inventory function catalog, you can access the functions that help you to automate the network inventory's Design and Assign process.
Workflow Studio / task
Create a custom flow to generate an object for each record in a list
Generate an object for each User record in a list. Learn how to use flow logic to iterate through a list of records.
Release notes / reference
HL7 FHIR Spoke release notes
The ServiceNow HL7 FHIR Spoke application lets Workflow Studio authors read HL7 FHIR R4 provider-directory resources from any FHIR R4-conformant server without writing custom REST, scripting, or pagination code. HL7 FHIR Spoke is a new application.
Virtual Agent / reference
Testing NLU/Keyword topics
Use the chat test window to preview, test, and debug Natural Language Understanding (NLU)/Keyword topics.
Integrate applications / concept
Loops
The Loops provide a set of components that implement the concepts of loops, for each, and while as part of an automation Workflow in the RPA Desktop Design Studio.
Dynamic Translation / task
Activate Dynamic Translation
Activate the Dynamic Translation plugin (com.glide.dynamic_translation) to enable all the required APIs.
Using an agent or building an integration?
The same documentation is available through the public REST API.
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