Prerequisites for the Playbooks

You need the following roles and plugins to build the Playbooks.

Role required: admin.

• Enable the Process Automation Designer (PAD) [com.glide.pad.license] plugin.

• Enable the following plugins for a playbook experience:

  • com.playbook_experience

  • now_playbook_exp

  • com.glide.playbook_experience.config

• Enable Security Operations spoke to access flows [com.snc.secops.spoke].

• Enterprise Security Case Management PAD Commons.

Make sure that you have read the platform documentation on Exploring Playbook and Process Automation Designer before you start with this guide.

Parent Topic:Using SIR Workspace

Related topics

{Using ServiceNow Otto for Security Incident Response (SIR) generative AI skills}[]

{Using agentic AI workflows}[]

{Working with Security Incident Records}[]

{Security Incident Playbook}[]

{Rebuilding existing playbooks in Workflow Studio}[]

{Activity Definitions}[]

{Sample Playbooks for SIR Workspace}[]

{Working with MSI Records}[]

{Working with Form UI actions}[]

{Security Incident Closure workflow}[]

{Handle security incidents using Advanced Work Assignment}[]