Create a SCIM Provider to fetch resource types and schemas information from the SCIM Provider with the REST message. Enable the configuration of the HTTP Method (PUT or PATCH) to update a resource in the SCIM Provider.
The following section lists the setup tasks that you are required to complete in your ServiceNow AI Platform instance prior to installing the application from the ServiceNow Store.
Configure the OAuth Client Credentials Grant for secure machine-to-machine authentication without user interaction. It authenticates applications using client credentials and grants-controlled API access with scoped permissions.
Configure a Box application and connect it to your ServiceNow instance so that knowledge authors can use Box as an external content source for knowledge article creation using AI.Create an application on the Box Platform.Connect your ServiceNow instance to Box by configuring an…
The Data egress reports give insights on data egress from the ServiceNow instance through API protocols or export sets. You can view more information when you select specific records.
Enable the Force Tracking Check field in the Jenkins configuration form to create a pipeline tracking file in Jenkins. ServiceNow DevOps makes a REST call to Jenkins to update the tracking file when the Track field in a pipeline is modified.
When you define a cross-origin resource sharing (CORS) rule, the value you enter in the Domain field must meet certain requirements. Each CORS rule supports a single wildcard to match incoming Origin headers.
Customer Self-service and Omnichannel Engagement / task
Enable the AI Search Assist Actions to search knowledge articles in the Business and Consumer portal. It applies for authenticated external users with the snc_external role.
Install and configure the Proofpoint DLP integration from the ServiceNow Store on your ServiceNow AI Platform instance. Start investigating DLP incidents using the Proofpoint DLP incident data.
Securely upload an external customer key onto your instance using import a key from a web service (for example the key REST API).
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20
GET /api/docs/document?path=…
GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.