Building integrations in Integration Hub

Create integrations with Integration Hub.

• Integration Hub spokes
  Activate spokes to enhance your Workflow Studio experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation.

• Set up MID Server for a spoke
  Configure MID Server settings on your ServiceNow instance that enables it to integrate with a third-party application via MID Server after you have set up the connection record for a spoke.

• ServiceNow Otto for Conversational Spokes
  Use ServiceNow Otto for Conversational Spokes application to start utilizing the conversational ability of Integration Hub spoke actions.

• ServiceNow Otto for Integration Hub
  Use the ServiceNow Otto AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions.

• Data Stream actions and pagination
  Send REST, SOAP, or JDBC requests from Workflow Studio to APIs that return a stream of response data larger than 10 MB, or that return paginated results. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow.

• Conditional and event-driven inbound integration
  Integration Hub enables both conditional and event-driven inbound integration with third-party applications.

• Integration steps
  Enable custom actions to integrate with external systems by activating Integration Hub, which adds integration steps to the Workflow Studio interface.

• REST API trigger
  Start a flow from an inbound API call or webhook from an external system. Configure the trigger start conditions without having to write or maintain custom code.

• Password reset using Integration Hub
  Create subflows in Integration Hub to automate and customize the password reset process for users managed by third-party applications such as Okta or Microsoft Entra ID.

Parent Topic:Integration Hub