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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

2,361 results for “business rules”

Service Exchange / concept

Domain separation and Service Exchange

Domain separation is supported for Service Exchange. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Application development / concept

Outbound web services

Outbound web services send data from your custom app to external systems. With outbound web services, your app can notify, request, or update external platforms in real time or on a schedule.

Telecom media technology / concept

Configuring order priority and routing

As a provider, you can configure various parameters to prioritize and route orders to ensure that they are fulfilled on time.

Automated Test Framework (ATF) / concept

Attachment test steps

Test an attachment-dependent business rule by uploading an attachment either from a form or from a server-side API call. For example, you can have a business rule that doesn't let you close an incident without an attachment such as a screenshot.

Security Incident Response / concept

Automatic security incident observable log data enrichment

When certain applications and integrations are set up, including Threat Intelligence and the Palo Alto Networks - Firewall integration, observables information in a security incident can be automatically enriched with threat log data whenever the Source IP for its observables…

Governance risk compliance / task

Set up approval rules

Set up rules for approvals at each approval level by selecting an approver type and the requirement of approval from either one or all the stakeholders. Define filter conditions on the source table to which the approval rule is applied.

Customer service management / task

Configure auto close resolved cases

Use the auto close resolved cases feature to close cases automatically in the Resolved state if customers choose not to take action.

Accelerator and Initiative List / reference

Developer Support

Get Started with Developer Support is an Impact Initiative that facilitates the understanding of the Developer Support offering and identification of named contacts for requesting Developer Support.

Workflow Studio / reference

Delete Multiple Records step

Look up and delete multiple existing records as a single operation. This Workflow Studio step removes the need to first look up a list of records and then delete each record in the list.

Expense Line / task

Create expense lines manually

You can create expense lines at a single level or in a hierarchy to better organize expense information.

Threat Intelligence Security Center / concept

Automated correlation

Automated correlation automatically establishes relationships between threat intelligence records based on predefined rules, helping you identify connections between observables, indicators, and threat objects.

GRC Common Functions / concept

Managing Entity Based Access

You can manage access to the objects or record types in a system by using the Entity Based Access application. You can restrict access by using an entity, entity class, or entity type configuration.

Customer service management / reference

Components installed with OpenFrame

Several types of components are installed with OpenFrame.Tables are added with activation of OpenFrame.The OpenFrame user role is automatically added when you activate OpenFrame.The OpenFrameAjaxUtility script include is added when you activate OpenFrame.Some related business…

Platform administration / concept

Normal values

A normal value replaces similar but ambiguous field values with one standard value.

Healthcare life sciences / reference

Components installed with Pre-Visit Management

Several types of components are installed with installation of the Pre-Visit Management application, including tables, user roles, ServiceNow Store applications, scheduled jobs, and business rules.

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