Configuring order priority and routing

As a provider, you can configure various parameters to prioritize and route orders to ensure that they are fulfilled on time.

Use order prioritization to:

• Define prioritization rules using various customer, products, service, and order attributes.

• Assign order priority while creating orders based on the pre-defined rules.

• Identify urgent orders that need to be fulfilled immediately.

• Automatically route high priority orders to a specific fulfiller group.

• Ensure that orders are fulfilled in a committed date.

• Recalculate order priority when any changes occur.

In Order Management, the order priority is calculated using pre-defined rules based on the following categories of data.

<table id=“table_z35_fpn_xvb”><thead><tr><th>

Category

</th><th>

Input

</th></tr></thead><tbody><tr><td>

Customer

</td><td>

Customer account

</td></tr><tr><td>

Specification

</td><td>

• Product specification

• Service specification

• Product offering

</td></tr><tr><td>

Order type

</td><td>

Order line item

</td></tr><tr><td>

Urgency

</td><td>

Order line item

</td></tr></tbody> </table>Note: The inputs used in these decision tables and the rank can be modified according to your business requirements.

These rules are defined in the following decision tables:

• Order Priority Policy by Customer Attributes

• Order Priority Policy by Order Type

• Order Priority Policy by Specification Attributes

• Order Priority Policy by Urgency

Each parameter defined in the decision table has a rank value assigned to it. When an order is created, the decision tables are evaluated and a weightage is assigned to each table to calculate the order priority. See Calculating the order priority on how the priority is calculated.

Note: You can add new inputs, conditions, or modify the existing conditions in the decision tables. For more details on updating decision tables, see Decision tables.