THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Order management / concept
Enables seamless tracking and management of Sales Customer Relationship Management workflows through structured inbound and outbound request handling, configurable flow processing, and integration with external systems.
Authentication / concept
Learn about the policy prioritization logic if there are multiple API access policy configured for your ServiceNow instance.
ITOM Visibility / task
Discovery can classify devices using the HTTP(S) protocol. You can create your own HTTP classifier to find devices and access them with Basic Auth credentials, rather than using SNMP or SSH credentials.
Web Services / task
Connect the DB Visualizer database tool to your ServiceNow instance using the JDBC driver to query ServiceNow data.
Notify / concept
The Notify-Twilio integration with the Notify-Twilio Direct driver provides APIs and workflow activities for applications to handle various notification features.
Servicenow platform / concept
Integrate a third-party phone system with your ServiceNow Voice instance to drive the efficiency of your call center without having to navigate through multiple systems while attending a call. Help managers analyze the calls and view call metrics at one place.
ITOM Visibility / reference
Discovery and Service Mapping can discover a wide range of operating systems and applications.
It operations management / concept
Create and configure cloud service accounts at ServiceNow AI Platform for the corresponding Oracle Cloud Infrastructure (OCI) service accounts.
Advanced Work Assignment / concept
Define the External Routing Test Tools plugin [com.glide.awa.external.test_tools] with a simplified external-routing-provider sample Automated Test Framework (ATF) by using the demo data that is available with the plugin installation.
Integration Hub / concept
Manage block level storage volumes and snapshots in Amazon EBS from your ServiceNow instance.
Web Services / task
You can create a custom HTTPS protocol profile to specify the credentials and certificates used for outbound web services. For example, you can create a custom HTTPS protocol profile to enable mutual authentication.
Application development / reference
Metadata and app file types that Build Agent can create and manage.
Integration Hub / concept
Integrates your ServiceNow instance with Kafka Consumer and stores data in the ServiceNow tables.
Software Asset Management / concept
You can use version 2 of the IBM License Metric Tool (ILMT) and BigFix Inventory integration APIs to create a connection between your IBM servers and the ServiceNow AI Platform.
Integration Hub / concept
Get data through a ServiceNow MID Server when running a Data Stream action.
Service Level Management / reference
Validate that Service Level Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.
Integration Hub / concept
The Tableau spoke provides actions to view and analyze meaningful usage data for software subscriptions so that you can reclaim stale licenses.
Instance Security Hardening Settings / reference
Use the com.glide.import_set_api.insert_multiple_optimize property to control whether GlideRecordSecure or GlideRecord is used for the Insert Multiple operation within the Import Set API.
Event Management / task
Integrate Microsoft Azure with Event Management by authenticating Azure V1 or V2 tokens in the Azure Monitor.
Workflow Studio / concept
Create and reference complex data from a script. Use a script when your source data comes from a data stream, a REST step response, or a Look Up Records step.
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