ServiceNow Voice

Integrate a third-party phone system with your ServiceNow® Voice instance to drive the efficiency of your call center without having to navigate through multiple systems while attending a call. Help managers analyze the calls and view call metrics at one place.

ServiceNow Voice in action

Here’s an overview on how ServiceNow Voice is integrated with Amazon Connect.

<table id=“table_iwv_lpv_klb” class=“nav-card”><tbody><tr><td>

Explore [Omitted image “bus-explore.svg”] Alt text: Learn about how customers, agents, and managers use ServiceNow Voice.

</td><td>

Set up [Omitted image “bus-optimize-manage.svg”] Alt text: Set up ServiceNow Voice.

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Integrate[Omitted image “bus-integration-and-apis.svg”] Alt text: Extend ServiceNow Voice capabilities by integrating with other applications.

</td></tr><tr><td>

Use [Omitted image “bus-agent-workspace-1.svg”] Alt text:Receive inbound calls, place outbound calls, and monitor calls.

</td><td>

Reference [Omitted image “bus-learn.svg”] Alt text: Get details about components such as roles, contact flows, and operation handlers.

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</td></tr></tbody> </table>## Additional resources

Voice API on the ServiceNow® Developer Site