Configure trouble ticket notifications using the Producer Event Notification Framework

The base implementation of trouble ticket notification includes a set of trouble ticket events to demonstrate the capabilities of the system.

These trouble ticket events include:

• Trouble ticket created (incident): TROUBLE_TICKET_CREATE: "TroubleTicketCreateEvent"

• Trouble ticket created (case): TROUBLE_TICKET_CREATE_FOR_CASE: "TroubleTicketCreateEventForCase"

• Trouble ticket status change (incident): TROUBLE_TICKET_STATUS_CHANGE: "TroubleTicketStatusChangeEvent"

• Trouble ticket attribute value change (incident): TROUBLE_TICKET_ATTRIBUTE_CHANGE: "TroubleTicketAttributeChangeEvent"

If needed, you can add trouble ticket events to your implementation by performing the following steps:

1. Add a new business rule. This business rule must be associated with the table in which the record, incident or case, is stored. For additional information, see Add a business rule for a new trouble ticket event.

2. Configure the payload generation for the new trouble ticket event. For additional information see, Generate the payload for a new trouble ticket event

You can also modify the payload of existing trouble ticket events. For details, see Modify a trouble ticket event payload.