Update the incident

Update the incident record using either a PUT or PATCH function.

Before you begin

Role required: admin, web_service_admin, or rest_api_explorer

About this task

Use the REST API Explorer to send the following request:

PUT https://instance.service-now.com/api/now/v1/table/incident/{sys_id}?sysparm_exclude_ref_link=true

Procedure

1. In the top-left of the REST API Explorer, click Modify a record (PUT) or Update a record (PATCH).

2. In the Path Parameters section, select the Incident (incident) table.

3. In the sys_id field, enter the sys_id of the record you created.

4. In the Request Body section, click Add a field.

5. Select the Short description field and specify a new value.

6. Click Send.

   The response indicates the Status code and Execution time (in milliseconds) of the request.

   [Omitted image "rest-api-exp-put-response.png"] Alt text: REST API Explorer PUT response

7. Verify that the Response Body contains the updated short_description value.

Parent Topic:Use the REST API Explorer