ServiceNow Otto for Creator

ServiceNow Otto for Creator includes generative and agentic AI capabilities that can make developing on the ServiceNow AI Platform more efficient.

Get started

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

• Foundation: AI basics to deliver insights

• Advanced: AI to boost productivity across relevant use cases

• Prime: Act autonomously with all AI assets, and create your own

For more information, see ServiceNow product tiers.

<table id=“table_jb4_kgc_r1c_ddd” class=“nav-card”><tbody><tr><td>

Install[Omitted image “bus-sdlc.svg”] Alt text:Install ServiceNow Otto for Creator.

</td><td>

App generation[Omitted image “bus-application-development.svg”] Alt text:Generate simplified apps with AI-generated tables, experiences, and roles tailored to your text prompts.

</td><td>

App summary generation[Omitted image “bus-news.svg”] Alt text:Summarize what an app does using generative AI.

</td></tr><tr><td>

ATF troubleshooting agent[Omitted image “bus-field-service-technician.svg”] Alt text:Simplify test failure diagnosis on specific metadata.

</td><td>

Build Agent[Omitted image “bus-rocketship.svg”] Alt text:Generate a complete scoped application, including core logic and user interface components, in ServiceNow Studio and the ServiceNow IDE.

</td><td>

Catalog item generation[Omitted image “bus-service-catalog.svg”] Alt text:Generate catalog items using generative AI.

</td></tr><tr><td>

Code generation[Omitted image “bus-start-developing.svg”] Alt text:Get help writing scripts quickly with AI-generated code based on text or code prompts.

</td><td>

Flow generation[Omitted image “bus-workflow.svg”] Alt text:Create multiple step flows with generative AI.

</td><td>

Flow recommendations[Omitted image “bus-innovation.svg”] Alt text:Generate recommendations for the next step of a flow.

</td></tr><tr><td>

Flow summarization[Omitted image “bus-news.svg”] Alt text:Summarize what a flow or subflow does with generative AI.

</td><td>

Mobile card generation[Omitted image “bus-mobile-phone.svg”] Alt text:Generate cards for mobile applications.

</td><td>

Playbook generation[Omitted image “bus-service-aware.svg”] Alt text:Generate a playbook from text directions or an image.

</td></tr><tr><td>

Playbook recommendation[Omitted image “bus-why-servicenow.svg”] Alt text:Generate recommendation to replace placeholder activities in a playbook.

</td><td>

Playbook generation from KB[Omitted image “bus-work-order.svg”] Alt text:Generate a playbook from an existing KB article using AI.

</td><td>

Playbook summarization[Omitted image “bus-news.svg”] Alt text:Generate a summary of the playbook to understand the stages, activities, triggers, and inputs of the playbook.

</td></tr><tr><td>

Process Mining[Omitted image “bus-elevate.svg”] Alt text:Identify the work notes and generate insights about inefficiencies, challenges, and other reasons that cause reassignment of work.

</td><td>

Release lifecycle documentation AI agent[Omitted image “bus-documentation.svg”] Alt text:Generate readable documentation across the application lifecycle to improve traceability and governance.

</td><td>

RPA bot generation [Omitted image “bus-agent-workspace-1.svg”] Alt text:Create automations, activities, and add automation logic from text instructions and preview options.

</td></tr><tr><td>

Test generation [Omitted image “bus-siem.svg”] Alt text:Automate test creation from simple descriptions with AI-powered test generation.

</td><td>

Theme creation[Omitted image “bus-customize.svg”] Alt text:Generate themes from images directly in Theme Builder.

</td><td>

UI generation[Omitted image “bus-app-creator.svg”] Alt text:Create experiences by describing what you want using natural language.

</td></tr><tr><td>

Widget generation and updation[Omitted image “bus-asset.svg”] Alt text:Create and modify widgets via natural language prompts.

</td><td>

</td><td>

</td></tr></tbody> </table>Important:

• Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.

• Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.

• Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

• Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

AI limitations

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

Data processing

This application requires data to be transferred from ServiceNow customers’ individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow’s internal policies and procedures, including our policies available through our CORE Compliance Portal.

Data collection

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

For more information, see the Now Assist documentation.