Build workflows

Transform manual tasks and mundane work into digital workflows. Modernize legacy processes with automation. Enable app development at all levels — no-code, low-code, and pro-code — from one platform.

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Increase the impact of your cross‑enterprise workflows by automating manual processes. Transform business performance with automation. Optimize process efficiency and make work flow seamlessly.

<table id=“table_w4r_vzq_rvb” class=“nav-card”><tbody><tr><td>

Workflow Studio [Omitted image “bus-low-code-dev-tools.svg”] Alt text: Access workflow applications from a single interface.

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Workflow Studio flows [Omitted image “bus-workflow.svg”] Alt text: Build multi-step flows from reusable components without having to code.

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Workflow Studio playbooks [Omitted image “bus-anomaly-detection.svg”] Alt text: Author cross-enterprise workflows and create a single, unified process.

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Workflow Studio playbook experience [Omitted image “bus-case-and-knowledge-management.svg”] Alt text: Interact with a business workflow in real time from within Workspace.

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Workflow Studio decision tables [Omitted image “bus-datasheet.svg”] Alt text: Decouple decision logic from code by creating and maintaining decision rules.

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Service Creator [Omitted image “bus-service-catalog.svg”] Alt text: Enables a department to offer custom services through the service catalog

</td></tr></tbody> </table>## Workflow Studio

The ServiceNow® Workflow Studio application provides a single location to access all process automation applications.

Workflow Studio flows

ServiceNow Workflow Studio flows are a ServiceNow AI Platform® feature that enables process owners to automate work. Create end-to-end digital workflows. Automate any process—from simple productivity to complex transformation—in a no-code, environment.

Workflow Studio playbooks

ServiceNow® Workflow Studio playbooks enable process owners to author cross-enterprise workflows and create a single, unified process. Build and manage multiple complex workflows easily with no-code playbooks and the enterprise application development platform.

Workflow Studio decision tables

Workflow Studio decision tables provides an intuitive interface to create and manage decision tables, which store sets of decision rules. Decision tables in Decision Builder embed business logic into a series of if-then decision rules. Decision tables read data from inputs. When all the conditions for a decision rule are met, the decision table returns one or more results. Decision Builder enables developers to decouple decision logic from the code base.

Playbook experience

Visualize complex processes in a simple and familiar task-oriented view built specifically for agents. Agents can use Playbook to update records, upload attachments, and complete tasks across multiple workflow activities.

Service Catalog item designer

The Service Catalog item designer enables non-administrators to create, maintain, and publish catalog items. It uses a structured design and publishing process to ensure consistency of usage.

Service Creator

Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.

Classic workflow builder tools

The ServiceNow AI Platform supports these classic workflow builder tools.

• Classic Approvals

  Classic approvals are records that store the authorization tasks that must be done to approve or reject a request. Approval records are typically created by a Workflow Studio flow or classic workflow. An approval defines both the approval tasks and the users or groups are assigned to approve or reject them. You can replace classic approvals with Workflow Studio flows or classic workflows.

• Classic Business Rules

  A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. You can replace classic business rules with Workflow Studio flows.

• Classic Events

  Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions. You can replace classic events with Workflow Studio flows or Playbooks processes.

• Classic Workflow

  Workflow is a legacy application that provided a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical Workflow Editor represents workflows visually as a type of flowchart. It shows activities as boxes labeled with information about that activity and transitions from one activity to the next as lines connecting the boxes. You can replace classic workflows with Workflow Studio flows or Playbooks processes.

Applications and features

• Workflow Studio

  Integrate workflow authoring, configuring, and monitoring into a single page experience. Consolidate Playbooks, Workflow Studio, Workflow Studio, Integration Hub integrations, and Decision Builder into one design environment.

• Workflow Studio playbooks

  Playbook enable process owners to author cross-enterprise workflows and create a single, unified process. Build the underlying processes for playbooks that Playbook Experience agents and fulfillers use.

• Workflow Studio flows

  Flows automate a repeatable multi-step process. When the flow trigger conditions are met, the flow runs a sequence of reusable actions and flow logic to complete the process.

• Workflow Studio actions

  Actions automate a repeatable task or operation within a flow. Flows run actions by passing them data as inputs. Actions run a sequence of steps to complete the task, and pass data to the flow as outputs.

• Workflow Studio decision tables

  Workflow Studio decision tables enable developers to decouple decision logic from their code by creating and maintaining decision rules.

• Playbook experience

  Interact with a business workflow in real time from within Workspace. Agents can use Playbook to update records, upload attachments, and complete tasks across multiple workflow activities.

• Service Creator

  Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.

• Classic Approvals

  Classic approvals are records that store the authorization tasks that must be done to approve or reject a request. Approval records are typically created by a Workflow Studio flow or classic workflow. An approval defines both the approval tasks and the users or groups are assigned to approve or reject them.

• Classic Business Rules

  A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.

• Classic Events

  Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.

• Classic Workflow

  Workflow is a legacy application that provided a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical Workflow Editor represents workflows visually as a type of flowchart. It shows activities as boxes labeled with information about that activity and transitions from one activity to the next as lines connecting the boxes.

Related ServiceNow applications and features

• App Engine Studio

  ServiceNow® App Engine Studio (AES) is a development tool for creators of varying skill levels to build applications that meet the immediate needs of your organization.

• Zero Copy Connector for ERP

  Work with remote tables in the ERP system of record, such as SAP, as well as APIs and ETLs, to create ERP data models to use as data sources for ServiceNow AI Platform applications.

• ERP Customization Mining

  Identify ERP customization apps that are candidates to migrate to the ServiceNow AI Platform. Use the ServiceNow AI Platform to build applications and features to automate ERP processes and workflows.

• Integration Hub

  Automate integration tasks using ServiceNow components for ServiceNow® Workflow Studio, or develop custom integrations. A separate subscription is required.

• Integration Hub available spokes

  Activate spokes to enhance your Workflow Studio experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation.

• MID Server

  The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon on a server in your local network. The ServiceNow® MID Server enables communication and the movement of data between a ServiceNow instance and external applications, data sources, and services.

• Robotic Process Automation (RPA) Hub

  Use the ServiceNow® Robotic Process Automation (RPA) Hub to enable end-to-end automation for your organization. With a combination of UI interactions, element-based automations, and APIs that interact between the various business applications, you can emulate user actions and eliminate mundane and repetitive human activities.

• Virtual Agent Designer

  The Assistant Designer Asset library includes a diagram tool for creating and managing topics, which are blueprints for conversations between a virtual agent and user. You can design topics that help your users resolve common work issues or guide them through self-service tasks.