User roles for conversational subflows and actions

Provide personnel with one or more user roles to grant them access to conversational subflows and actions.

Role Description Contains roles Groups with this role Special considerations Virtual Agent administrator [virtual_agent_admin] Provides read and write access to all Virtual Agent tables, conversational experiences, and Now Assist admin operations action_designer,flow_designer None Avoid granting an admin role when more specialized roles are available. Workflow Conversational Admin [sn_conv_fa.conv_fa_admin] Provides read access to flows, subflows, and actions. Provides read and write access to conversational experience settings. sn_conv_fa.conv_fa_designer, fd_read_actions, fd_read_flows None Avoid granting an admin role when more specialized roles are available. Flow/Action Designer Conversational Workflow [sn_conv_fa.conv_fa_designer] Provides read and write access to conversational experience settings. None None This is a specialized role with limited access. Action Designer [action_designer] Provides read and write access to Workflow Studio actions. sn_conv_fa.conv_fa_designer None This is a specialized role with limited access. Flow Designer [flow_designer] Provides read and write access to Workflow Studio flows and subflows. sn_conv_fa.conv_fa_designer None This is a specialized role with limited access. Email Write [sn_conv_fa.csa_email_write] Provides write access to the sys_email table to conversational subflows and actions. None None This is a specialized role with limited access.

Parent Topic:Flows, subflows, and actions reference