Managing conversational subflows in Assistant Designer

View and manage conversational subflows through Assistant Designer.

Note: An updated Assistant Designer Asset library user interface is available when you install ServiceNow Otto in Virtual Agent. This content assumes that you can see the list view. If ServiceNow Otto in Virtual Agent is not installed, you see the legacy UI and topics page. For more information, see Virtual Agent Designer legacy topics page.

When you have the admin or virtual_agent_admin role, you can work with conversational subflows in Assistant Designer.

Conversational subflows currently can’t be created in Assistant Designer. You can only view and edit them in Assistant Designer. Conversational subflows can be created, tested, and deleted only in Workflow Studio. For more details on creating subflows, see Create a subflow in Workflow Studio.

When you open a subflow in Assistant Designer, a tab is displayed in the navigation header bar. This tab opens the subflow in Workflow Studio within the Assistant Designer environment. The following columns appear by default:

Column Description Name Name of the subflow. Select the name of the subflow to work with that subflow directly in Assistant Designer. Type Subflow. Status Status type such as Published. Active Whether the asset is active or inactive. Last modified Time that the subflow was last modified. Description Description of the subflow.

[Omitted image “conversational-subflow-vad.png”] Alt text: Subflows tab in the Asset library that displays basic information about conversational subflows in a list.

Use the row actions icon [Omitted image “kebab-menu.png”] Alt text: to work with visibility settings for Promoted, Discoverable, Visible, and Active.

Option Description Promoted Option to toggle the subflow’s Promoted status to show as a suggested conversational asset in the virtual assistant. Discoverable Option to toggle the subflow’s Discoverable status. If discoverable, the subflow is invoked when matched with a user’s utterance. Visible Option to toggle the subflow’s visibility to users. If visible, the subflow appears whenever the Show me everything option is selected in the conversation. Active Option to toggle the subflow’s active status. If active, the subflow is available within the conversation. Delete Option to delete the subflow is not applicable within Assistant Designer because subflows can only be deleted within Workflow Studio.

Parent Topic:Getting started with the Asset library in Assistant Designer

Related topics

Integrating Virtual Agent with Workflow Studio workflows

Conversational subflows

ServiceNow Otto panel