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Combined Notify release notes for upgrades from Washington DC to Australia

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Combined Notify release notes for upgrades from Washington DC to Australia

Consolidated page of all release notes for Notify from Washington DC to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Notify release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”

Important information for upgrading Notify to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

Starting with the Zurich release, Notify uses subflows instead of workflows. For existing users in Zurich, your current workflows are still supported. For new users, your Notify plugin installations use subflows.

As part of this transition, the following workflow activities are available as flow actions and can be used when creating subflows:

  • Join conference call

  • Call

  • Send SMS

  • Forward call

  • Input

  • Hangup

  • Play

  • Record

  • Reject

  • Say

  • Forward to notify client

  • Queue

Maintain, build, and modify your own custom subflows in Workflow Studio with subflows for new instances. The following base system workflows have been migrated to subflows:

  • (Re)join Conference Call

  • Join Conference Call with muting

  • Join Conference Call with SMS

Your existing workflows continue to function after the upgrade.

Note: All workflow-related artifacts have been moved to a new plugin, which is maintained in a support-only mode and isn’t available for new installations.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## New features

Between your current release family and Australia, new features were introduced for Notify.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

Enhance the security of Notify tables by restricting access for non-authenticated users through Deny ACLs.

Enhanced security for all client-callable script includes by introducing the ability to switch off the sandbox mode, providing greater control and protection against unauthorized script execution for Notify tables.

</td></tr><tr><td>

Zurich

</td><td>

Manage the subflows for Notify use cases with the following actions.

-   Input - Advanced: This action is intended for advanced scenarios where the **Say and Play** activity must be repeated multiple times.
-   Get Notify Number: This action generates a Notify number by accepting the required type as input—**Voice**, **SMS**, or **both**.

</td></tr><tr><td>

Australia

</td><td>

Configure the Notify application features using the granular Notify admin role (notify_setup_admin).

</td></tr></tbody> </table>## Changes

Between your current release family and Australia, some changes were made to existing Notify features.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

Control who can view and select the Start conference call and Send SMS UI actions for a Task record through assigning the notify_view role. The notify_view is the minimum required role for accessing Notify.

</td></tr><tr><td>

Xanadu

</td><td>

When the Twilio messaging service is disconnected from a ServiceNow instance, you can choose to delete the messaging records according to your data management and security retention policies or retain the records for future reference. For more details, see the Behaviour of Default Messaging Service when connecting to Twilio from ServiceNow instance [KB1644265] article in the Now Support Knowledge Base.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Removed

Between your current release family and Australia, some Notify features or functionality were removed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Deprecations

Between your current release family and Australia, some Notify features or functionality were deprecated.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Activation information

Review information on how to activate Notify.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

Notify is a ServiceNow AI Platform feature that is available with activation of the Notify (com.snc.notify) plugin. For details, see Notify.

</td></tr><tr><td>

Xanadu

</td><td>

Notify is a ServiceNow AI Platform feature that is available with activation of the Notify (com.snc.notify) plugin. For details, see Notify.

</td></tr><tr><td>

Yokohama

</td><td>

Notify is a ServiceNow AI Platform feature that is active by default.

</td></tr><tr><td>

Zurich

</td><td>

Notify is a ServiceNow AI Platform feature that is active by default.

</td></tr><tr><td>

Australia

</td><td>

Notify is a ServiceNow AI Platform feature that is active by default.

</td></tr></tbody> </table>## Additional requirements

If any additional requirements were introduced or changed for Notify we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Browser requirements

If any specific browser requirements were introduced or changed for Notify we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Accessibility information

Review details on accessibility information for Notify, such as specific requirements or compliance levels.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

  • ****

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Localization information

If there are specific localization considerations for Notify we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Highlight information

If there are specific highlight considerations for Notify we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

Control who can start a conference call or send an SMS on a task record using Notify.

See Notify for more information.

</td></tr><tr><td>

Xanadu

</td><td>

Provides the flexibility to delete or retain Twilio messaging records when Twilio is disconnected from a ServiceNow instance.

See Notify for more information.

</td></tr><tr><td>

Yokohama

</td><td>

  • Enhanced security for all client-callable script includes by enabling switching off the sandbox mode.

  • Enhanced security access for Notify tables.

See Notify for more information.

</td></tr><tr><td>

Zurich

</td><td>

  • Build Notify subflows according to your requirements by using the default subflows provided in new instances.

  • Coral is the new default theme for Next Experience and Core UI, offering a user-friendly experience.

See Notify for more information.

</td></tr><tr><td>

Australia

</td><td>

Use the Notify granular admin role to configure Notify features.

See Notify for more information.

</td></tr></tbody> </table>Parent Topic:Products combined by family

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