Combined Service Portal release notes for upgrades from Washington DC to Australia
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Combined Service Portal release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for Service Portal from Washington DC to Australia.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Service Portal release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”
Important information for upgrading Service Portal to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Washington DC
</td><td>
After upgrading, you must specify the tables from which guest users can access data for any public widgets that accept the table input parameter. By default in the Washington DC release, public widgets that accept the table input parameter can’t access and return data from any tables for guest users. If you added the glide.service_portal.widget.table_allow_list or glide.service_portal.widget.allow_list system properties before upgrading, the values of these properties will be migrated to the Public Table Allow List for widgets after upgrading. For more information, see Configure widget security.
Additionally, field-level read ACLs are enforced for filter conditions in Simple List widget instances by default. A new system property, glide.service_portal.enable_acls_for_encoded_query_in_list, enforces these ACLs regardless of whether the Enforce field-level Read ACLs on Filter query terms option is selected for Simple List widget instances. To use the Enforce field-level Read ACLs on Filter query terms option, change the value of glide.service_portal.enable_acls_for_encoded_query_in_list to false. For more information, see Simple List widget.
If a user previously selected a user consent preference for user experience analytics for portals different from the rest of the platform, the preference selected for the platform is also used for portals in the Washington DC release. For example, if users opted out of tracking for portals but opted in to tracking for the rest of the platform in the Vancouver release, user experience analytics for portals are tracked for them in the Washington DC release. Users can update their selection from the user profile page in portals at any time.
</td></tr><tr><td>
Xanadu
</td><td>
No updates for this release.
</td></tr><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody> </table>## New features
Between your current release family and Australia, new features were introduced for Service Portal.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Washington DC
</td><td>
Secure public widgets that accept the table input parameter by specifying the tables from which the widget can access and return data for guest users.
Close all notifications at once instead of having to close them individually by selecting Clear All. Portal administrators can use the glide.service-portal.notification.threshold system property to configure the number of notifications that must appear before displaying the Clear All option. The default value is five.
</td></tr><tr><td>
Xanadu
</td><td>
Turn off access to a portal that you don’t want users to visit and redirect them to another portal.
</td></tr><tr><td>
Yokohama
</td><td>
Set benchmarks against which to analyze the performance of a portal page. Identify widgets on the page that don’t meet the performance benchmarks and view details about their performance.
Compare cloned widgets with the base widget from which they were cloned. View differences between the code of the cloned widget and the base widget highlighted in the code comparator.
</td></tr><tr><td>
Zurich
</td><td>
The Service Portal Approval Info Record widget shows details about the approval request and a full record for an approval including the activity stream.
The Approval Info Record widget and the new Now Assist Approval Assistance AI agent maintain parity. To use the new Approval Info Record widget, activate the Approval Details Page Route Map, and uptake the Approval Info Record widget in your custom page.
The new Now Assist Approval Assistance AI agent allows you to see your pending approvals, as well as the details about your pending approvals. For more information, see Approval assistance AI agent.
Configure the Service Portal Approval Configuration record to make the Approval Assistance AI agent and Approval Info Record widget work better for your specific use case.
As an admin, configure the widget loading order to defer their loading. This feature enables faster loading of the page and makes the widgets available for interaction as they load, thus improving the user experience.
</td></tr><tr><td>
Australia
</td><td>
The Approval assistance AI agent allows checklist generation from documents that are stored in integrated third-party cloud providers such as Microsoft SharePoint, Google Drive, or a custom internal table.
Use the Service Portal New Organization Chart widget to show additional display configurations, such as default and secondary field names, location, department, and so on, to gain visibility into employees within their organization.
Configure and apply different authentication configurations for each portal to enable different login experiences for each portal. For example, you can set an authentication method like Okta for an internal employee portal or use Microsoft Azure for an external portal.
</td></tr></tbody> </table>## Changes
Between your current release family and Australia, some changes were made to existing Service Portal features.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Washington DC
</td><td>
Show critical notifications tagged with the sn-sticky-notification HTML class attribute until you specifically dismiss them even when automatic dismissal is enabled for non-critical notifications with the glide.service-portal.notification_timeout.seconds system property.
Opt in to or out of tracking user experience analytics once for all platform interfaces. Previously, changes to your user consent selection to track user experience analytics in other platform interfaces weren’t honored in portals and vice versa. This choice is now stored centrally with the user consent management (UCM) capability used by the rest of the platform so a change for one interface is honored for all interfaces. For more information about user consent management, see User privacy, tracking, and consent in the Usage Insights documentation.
</td></tr><tr><td>
Xanadu
</td><td>
Indicate whether to include the logged-in user in the team members list when viewing another team member’s user profile from the User Profile widget.
Log in to portals using a biometric authenticator or hardware security key with multi-factor authentication (MFA).
</td></tr><tr><td>
Yokohama
</td><td>
Use features supported in the ECMAScript 2021 (ES12) JavaScript mode in server-side scripts for widgets by selecting Turn on ECMAScript 2021 (ES12) mode from the widget record or Widget Editor. For information about features supported in the ECMAScript 2021 (ES12) JavaScript mode, see JavaScript engine feature support.
Control which users are redirected to a new page based on a page route map. Specify the user roles to apply in the Page Route Map form.
Improved the experience of logging in to portals that use single sign-on (SSO) authentication by redirecting to the SSO Identify Provider (IdP) login page without trying to load the portal page first.
Require approvers to provide comments when rejecting a request from the Approvals widget. Administrators can enable requiring comments from the widget instance options.
Validate access to tables from which the Form widget fetches data. The Form widget checks for the necessary cross-scope privileges to a table by default.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody> </table>## Removed
Between your current release family and Australia, some Service Portal features or functionality were removed.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Washington DC
</td><td>
No updates for this release.
</td></tr><tr><td>
Xanadu
</td><td>
No updates for this release.
</td></tr><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody> </table>## Deprecations
Between your current release family and Australia, some Service Portal features or functionality were deprecated.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Washington DC
</td><td>
No updates for this release.
</td></tr><tr><td>
Xanadu
</td><td>
No updates for this release.
</td></tr><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody> </table>## Activation information
Review information on how to activate Service Portal.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Washington DC
</td><td>
Service Portal is a ServiceNow AI Platform feature that is active by default.
</td></tr><tr><td>
Xanadu
</td><td>
Service Portal is a ServiceNow AI Platform feature that is active by default.
</td></tr><tr><td>
Yokohama
</td><td>
Service Portal is a ServiceNow AI Platform feature that is active by default.
</td></tr><tr><td>
Zurich
</td><td>
Service Portal is a ServiceNow AI Platform feature that is active by default.
</td></tr><tr><td>
Australia
</td><td>
Service Portal is a ServiceNow AI Platform feature that is active by default.
</td></tr></tbody> </table>## Additional requirements
If any additional requirements were introduced or changed for Service Portal we have noted them here.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Washington DC
</td><td>
No updates for this release.
</td></tr><tr><td>
Xanadu
</td><td>
No updates for this release.
</td></tr><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody> </table>## Browser requirements
If any specific browser requirements were introduced or changed for Service Portal we have noted them here.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Washington DC
</td><td>
The Washington DC release doesn’t support Internet Explorer 11. The iOS version of Firefox doesn’t support Service Portal pages.
</td></tr><tr><td>
Xanadu
</td><td>
The Xanadu release doesn’t support Internet Explorer 11.
The iOS version of Firefox doesn’t support Service Portal pages.
For more information about Service Portal browser support, see Browser support.
</td></tr><tr><td>
Yokohama
</td><td>
The Yokohama release doesn’t support Internet Explorer 11.
The iOS version of Firefox doesn’t support Service Portal pages.
For more information about Service Portal browser support, see Browser support.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody> </table>## Accessibility information
Review details on accessibility information for Service Portal, such as specific requirements or compliance levels.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Washington DC
</td><td>
No updates for this release.
</td></tr><tr><td>
Xanadu
</td><td>
No updates for this release.
</td></tr><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
-
****
</td></tr><tr><td>
Australia
</td><td>
Use the Dark theme in Service Portal to improve focus and provide better accessibility support. This option is commonly used to alleviate eye strain and improve readability.
Add and edit more semantic tags within the Service Portal Designer to define key areas of a portal to support clearer navigation and descriptions for screen readers. This update helps users who are blind or have low vision by making it easier for assistive technology to identify and understand different sections of each page.
</td></tr></tbody> </table>## Localization information
If there are specific localization considerations for Service Portal we have noted them here.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Washington DC
</td><td>
No updates for this release.
</td></tr><tr><td>
Xanadu
</td><td>
No updates for this release.
</td></tr><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody> </table>## Highlight information
If there are specific highlight considerations for Service Portal we have noted them here.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Washington DC
</td><td>
-
Secure public widgets that accept the table input parameter.
-
Show critical notifications until you dismiss them.
-
Opt in to or out of user experience analytics tracking once for all platform interfaces.
-
Clear all portal notifications at once.
See Service Portal for more information.
</td></tr><tr><td>
Xanadu
</td><td>
Deactivate a portal and optionally redirect users to an alternate portal.
See Service Portal for more information.
</td></tr><tr><td>
Yokohama
</td><td>
-
Analyze the performance of portal pages and their widgets.
-
Compare cloned widgets with the base widget from which they were cloned.
-
Use ECMAScript 2021 (ES12) JavaScript mode in widget server scripts.
-
Enable early single sign-on (SSO) redirection.
-
Specify the user roles that apply to a page route map.
See Service Portal for more information.
</td></tr><tr><td>
Zurich
</td><td>
-
Use the support for Service Portal in the iOS Google App.
-
As an admin, configure the widget load order on Service Portal pages.
-
As an admin, defer the loading of AI Search assets to enhance page performance.
See Service Portal for more information.
</td></tr><tr><td>
Australia
</td><td>
-
View the updated user interface for the Service Portal New Organization Chart widget. It includes additional display configurations, such as default and secondary field names.
-
Use portal-specific authentication methods to allow users access to different portals without having to customize Service Portal authentication.
-
Enhance Service Portal accessibility navigation for screen readers by using semantic tags.
-
Use a Coral dark theme on a portal to improve focus, readability, and accessibility.
-
Create theme variants for the Service Portal themes to tailor the visual experience for your users.
See Service Portal for more information.
</td></tr></tbody> </table>Parent Topic:Products combined by family
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