Combined Notifications release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Notifications from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Notifications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”

Important information for upgrading Notifications to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## New features

Between your current release family and Australia, new features were introduced for Notifications.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

• Sensitive data redaction

Redact sensitive data for inbound emails.

• International characters support

Support added for International characters in the email addresses.

</td></tr><tr><td>

Yokohama

</td><td>

• Email notifications dashboard

Use the new notifications dashboard with key metrics. This dashboard is available to administrators by default. You can configure this dashboard to enable access to other users.

</td></tr><tr><td>

Zurich

</td><td>

• Email agentic workflow

With email agentic workflow you can intelligently handle new email agentic workflows by identifying intent, executing actions, & drafting appropriate email responses.

• Email diagnostics dashboard

With email diagnostics you can track bounce management, email delivery metrics, email sender, and reader jobs health.

</td></tr><tr><td>

Australia

</td><td>

• Notification agent

The Notification agent enables platform administrators to create and modify email notifications and templates using natural language prompts, reducing the need of navigating complex forms & scripts.

• User mailbox integration

Enable agents to integrate their personal corporate mail boxes to send and receive emails.

• Granular admin roles required to secure the instance

The granular admin role enables developers and administrators to complete administrative configuration tasks for Notifications without requiring the full admin role.

</td></tr></tbody> </table>## Changes

Between your current release family and Australia, some changes were made to existing Notifications features.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

• New search and category filter in notification preferences

Notification preferences now include the ability to search within custom notifications and filter by category in system notifications.

• Email unsubscribe

Unsubscribe from emails using the unsubscribe capability in the email header.

• Language preferences

Honor sys_user language preferences set by users for email translations.

</td></tr><tr><td>

Yokohama

</td><td>

• Advanced filters options for notification preferences

Added categories, delivery channels, active or inactive notifications, subscriptions, and digest-enabled filter options for notification preferences.

• Standard forms

Enabled standardized forms across custom notification preferences and delivery channels.

• Assignment group field

Extended the provider framework to add support for assignment groups.

• Advanced condition field

Extended the provider framework to add an advanced condition.

• Advanced filters in notification preferences

Use notifications filters for categories, delivery channels, active or inactive notifications, subscriptions, and digest enabled notifications.

• Support for assignment group

Send provider notifications for assignment groups and to users that are part of groups stored in sys_user_group table.

• Advanced condition for provider framework

Use an advanced condition to send a notification that is based on the current email record, changing field values, or system properties.

• Mandatory notifications for provider framework

Make critical notifications mandatory for the provider framework.

• Email bounce

Prevent resending bounced emails to the addresses that are known to generate bounces.

</td></tr><tr><td>

Zurich

</td><td>

• Coral theme

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

• Allow Digest

The Allow Digest check box is dynamic and includes Digest type.

• Email digest for multiple target records

The email digest now supports both single or multiple target records within a set time interval.

• Notification preferences

Enables admins to control the list of notifications displayed for users under the advanced notification preferences.

</td></tr><tr><td>

Australia

</td><td>

• Create and associate actions for intent

Added the Email Template field to the Reply Email Notification Intent Action type.

• Now LLM support and email template configuration in Notification Agent

Now LLM and third-party LLM models are now supported, and email templates can be configured for notifications created using the Notification Agent.

• Email templates for the Email Generator Agent

Use branded email templates in the Email Generator Agent, allowing AI-generated responses with customer-specific layouts, logos, and styling.

• Multiple intent identification in inbound emails

Multiple intents can now be identified in inbound emails, allowing multiple reply email actions for a single email.

• Handle missing inputs for inbound email actions

Missing inputs for inbound email actions are now handled through configurable execution modes, allowing missing inputs to be requested, intents to be skipped, or processing to continue.

• Create email client template

Added a check box for the email client template.

• Configure templates for personal corporate mailboxes

Added a new From Generation Type for the User Email Addresses for email client templates.

• Integrate personal corporate mailbox for receiving emails

Added the Forwarding Address option for the email account type.

• Send email using Microsoft Graph

Connect Microsoft email accounts using Microsoft Graph within the ServiceNow instance for sending outbound emails.

• Email threading for inbound reply email

Enable classification of inbound emails by using the thread-index header for emails originating from Microsoft or Microsoft Outlook ecosystem.

• Column Level Encryption for email attachments

Attachments from inbound emails are now encrypted when stored in CLE-enabled tables and decrypted when sent in outbound emails, ensuring secure access without requiring scripting.

• Enable push notifications for logged-out users

Push notifications can now be configured to be sent to users even when they are logged out, ensuring critical updates are not missed.

</td></tr></tbody> </table>## Removed

Between your current release family and Australia, some Notifications features or functionality were removed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Deprecations

Between your current release family and Australia, some Notifications features or functionality were deprecated.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Activation information

Review information on how to activate Notifications.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

Notifications is a ServiceNow AI Platform feature that is active by default.

</td></tr><tr><td>

Yokohama

</td><td>

• Activation information

Notifications is a ServiceNow AI Platform feature that is active by default.

</td></tr><tr><td>

Zurich

</td><td>

• Activation information

Notifications is a ServiceNow AI Platform feature that is active by default.

Install Email agentic workflow by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

</td></tr><tr><td>

Australia

</td><td>

• Activation information

Notifications is a ServiceNow AI Platform feature that is active by default.

Install Notifications Email Agents by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature.

</td></tr></tbody> </table>## Additional requirements

If any additional requirements were introduced or changed for Notifications we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Browser requirements

If any specific browser requirements were introduced or changed for Notifications we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Accessibility information

Review details on accessibility information for Notifications, such as specific requirements or compliance levels.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

Screen reader support has been extended to the aria labels in the notification preferences and the advanced preferences. The support provides an explanation for button actions, such as the toggle button.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Localization information

If there are specific localization considerations for Notifications we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Highlight information

If there are specific highlight considerations for Notifications we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

• Redact sensitive data from customer-initiated inbound emails.

• Support for international characters in the email addresses.

• Filter by category in system notifications and search for custom notifications.

• Optimize SMTP sender job to enhance outbound email delivery.

• Modify email retry logic for a better delivery experience according to RFC 5321.

See Notifications for more information.

</td></tr><tr><td>

Yokohama

</td><td>

• Use the new email notifications dashboard with key metrics.

• Use filter notifications that are based on categories, delivery channels, subscriptions, and digests for notification preferences.

• Use the enhanced assignment group, advanced condition, and mandatory notifications for a provider framework.

• Use the standard forms for custom notification preferences and delivery channels.

See Notifications for more information.

</td></tr><tr><td>

Zurich

</td><td>

• Use email diagnostics dashboard to monitor email delivery metrics, track bounce management, and overall health associated with email sender and reader jobs.

• Control the preferences page to display relevant notifications.

• Support multiple target records for email digest.

• Use the standard forms for system notification preference.

• Handle incoming email requests intelligently with the new email agentic workflow by identifying intent, executing actions, and drafting appropriate email responses.

See Notifications for more information.

</td></tr><tr><td>

Australia

</td><td>

• Integrate personal corporate mailboxes with in ServiceNow to send and receive emails.

• Send outbound emails from the ServiceNow instance using Microsoft Graph.

• Encrypt inbound email attachments in CLE-enabled tables and decrypt them for outbound emails.

• Enhanced inbound email classification to support thread-index header for emails generated via Microsoft or Microsoft Outlook ecosystem.

• Deliver critical push notifications even when users are logged out.

• Create and modify email notifications and email templates using natural language prompts through the Notification Agent.

• Enhance customer communications with branded email template support in the Email Generator Agent.

• Identify and process multiple intents in inbound emails, enabling multiple reply email actions.

• Handle missing inputs in inbound emails using configurable execution modes.

See Notifications for more information.

</td></tr></tbody> </table>Parent Topic:Products combined by family