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Combined ServiceNow Vault release notes for upgrades from Xanadu to Australia

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Combined ServiceNow Vault release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for ServiceNow Vault from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Vault release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”

Important information for upgrading ServiceNow Vault to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

Upgrade information

To install ServiceNow Vault, the following must be installed:

-   [Data Discovery](https://www.servicenow.com/docs/access?context=data-discovery-landing&family=zurich&ft:locale=en-US)
-   [Data Privacy](https://www.servicenow.com/docs/access?context=data-privacy-landing&family=zurich&ft:locale=en-US)
-   [Data anonymization](https://www.servicenow.com/docs/access?context=dps-data-anonymization&family=zurich&ft:locale=en-US)
-   [Field Encryption](https://www.servicenow.com/docs/access?context=field-encryption&family=zurich&ft:locale=en-US)
-   [Zero Trust Access](https://www.servicenow.com/docs/access?context=session-access&family=zurich&ft:locale=en-US)

Note: Field Encryption, Data Discovery, and Data Privacy can be automatically installed using Vault Console.

</td></tr><tr><td>

Australia

</td><td>

Upgrade information

ServiceNow Vault is a bundle of the following products:

-   [ServiceNow Vault](https://www.servicenow.com/docs/access?context=servicenow-vault-landing&family=australia&ft:locale=en-US)
-   [Data Discovery](https://www.servicenow.com/docs/access?context=data-discovery-landing&family=australia&ft:locale=en-US)
-   [Data Privacy](https://www.servicenow.com/docs/access?context=data-privacy-landing&family=australia&ft:locale=en-US)
-   [Zero Trust Access](https://www.servicenow.com/docs/access?context=session-access&family=australia&ft:locale=en-US)
-   [Field Encryption](https://www.servicenow.com/docs/access?context=field-encryption&family=australia&ft:locale=en-US)
-   [Code Signing](https://www.servicenow.com/docs/access?context=code-signing-landing&family=australia&ft:locale=en-US)
-   [Log Export Service \(LES\)](https://www.servicenow.com/docs/access?context=les-intro&family=australia&ft:locale=en-US)

Note: Field Encryption, Data Discovery, and Data Privacy can be automatically installed using Vault Console.

</td></tr></tbody> </table>## New features

Between your current release family and Australia, new features were introduced for ServiceNow Vault.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

ServiceNow Vault console dashboard
- Manage and monitor cloud encryption metrics.
- Get AI guidance using the Ask Now Assist panel.
- Explore more detail for each metric.
- Manage and monitor cloud encryption metrics.
- Get AI guidance using the Ask Now Assist panel.
- Explore more detail for each metric.
ServiceNow Vault console dashboard

Monitor your sensitive data in ServiceNow Vault with a comprehensive dashboard. The dashboard view shows metrics from each of the ServiceNow Vault tools and provides easy access to them.

Guided Vault

Use guided setup to quickly start using ServiceNow Vault on the following applications:

-   [Financial Services](https://www.servicenow.com/docs/access?context=fso-overview&family=zurich&ft:locale=en-US)
-   [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&family=zurich&ft:locale=en-US)

</td></tr><tr><td>

Australia

</td><td>

Vault Suite

Deploy the complete ServiceNow Vault offering on your instance with Vault Suite, which automates the installation of all paid ServiceNow Vault capabilities for instances with a ServiceNow Vault subscription. Vault Suite includes Vault Console, Field Encryption, Zero Trust Access (Continuous Authentication, Location, and Session Access), Log Export Service, Code Signing Enterprise, and Cloud Encryption, eliminating the manual plugin setup previously required to access the full set of ServiceNow Vault capabilities.

Default Log Export Service configuration for Vault

Begin exporting security and audit logs from your instance with a preconfigured Log Export Service topic and curated log sources, designed for instances with a ServiceNow Vault subscription. Activate the default configuration in a single step from the Vault Console, with no manual setup required. Log Export Service version 3.5.0 or later must be installed on the instance.

Guided setup for custom applications

Use Ask Now Assist to enhance your security posture autonomously by identifying, classifying, and protecting sensitive data in your custom applications.

Securing custom apps with Vault agents agentic workflow

Propose data classifications and available protections for a custom application. When you install ServiceNow Otto for Vault, this agentic workflow is turned on by default.

Access Observer configuration agentic workflow

View, create, deactivate, and delete Access Observer settings for a particular field. The access observer configuration agentic workflow helps you monitor the people and processes that access data on your instance. When you install ServiceNow Otto for Vault, this agentic workflow is turned on by default.

Summarize Access Observer logs agentic workflow

Review and summarize access logs for a specific field, identifying access sources, users, and their roles. For example, you can ask Now Assist to summarize access logs to view users who accessed a field, along with their roles and how they accessed the data. When you install ServiceNow Otto for Vault, this agentic workflow is turned on by default.

Field encryption with Vault module agentic workflow

Encrypt specific fields and configure secure access to users with designated roles using the field encryption with vault module agentic workflow. When you install ServiceNow Otto for Vault, this agentic workflow is turned on by default.

Sensitive data monitoring in AI Insights

Identify unprotected sensitive data across your configured tables using the AI Insights section in the Vault console dashboard. View users entering sensitive data in unprotected columns and channels, grouped by sensitive data patterns. This information can further be used to prioritize protection efforts.

Guided setup for custom applications

Autoclassify and protect the occurrences of sensitive data within your custom applications using guided setup for Vault. This flow helps you to quickly start using Vault capabilities in your own applications.

</td></tr></tbody> </table>## Changes

Between your current release family and Australia, some changes were made to existing ServiceNow Vault features.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

Removed security_admin role from Vault console admin

The security_admin role has been removed from the roles required to elevate to and administer Vault Console. All administrative tasks including that of viewing tools metrics across the dashboard is now available to the sn_vault_console.vault_console_admin

ServiceNow Otto name change

ServiceNow Otto introduced AI on the platform. As that experience has evolved, there’s a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

Default model provider for AI assets

The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. Azure OpenAI is the default model for all AI assets in ServiceNow Otto for Vault.

</td></tr></tbody> </table>## Removed

Between your current release family and Australia, some ServiceNow Vault features or functionality were removed.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Deprecations

Between your current release family and Australia, some ServiceNow Vault features or functionality were deprecated.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Activation information

Review information on how to activate ServiceNow Vault.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

Activation information

Install ServiceNow Vault by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Important: ServiceNow Vault is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr><tr><td>

Australia

</td><td>

Activation information

Install Vault Console, ServiceNow Otto for Vault and Vault Suite by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Important: ServiceNow Vault is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr></tbody> </table>## Additional requirements

If any additional requirements were introduced or changed for ServiceNow Vault we have noted them here.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Vault we have noted them here.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Accessibility information

Review details on accessibility information for ServiceNow Vault, such as specific requirements or compliance levels.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Localization information

If there are specific localization considerations for ServiceNow Vault we have noted them here.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Highlight information

If there are specific highlight considerations for ServiceNow Vault we have noted them here.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

Zurich Patch 4

Manage and monitor cloud encryption metrics.
Get AI guidance using the Ask Now Assist panel in Vault console.
Use guided setup to begin autoclassifying sensitive data within Financial Services and Customer Service Management applications.
Monitor and review critical sensitive data metrics from the centralized ServiceNow Vault Console dashboard.
Navigate between security tools efficiently using the ServiceNow Vault Console dashboard.

See ServiceNow Vault for more information.

</td></tr><tr><td>

Australia

</td><td>

Australia Patch 5

The security_admin role no longer appears on the elevated roles list required for Vault Console administration. This change was made to conform with the principle of least privilege, ensuring administrators only elevate to roles they actually need.
Starting with Australia Patch 5, Now Assist for Vault is now ServiceNow Otto for Vault. Access AI-powered security capabilities within Vault Console with the ServiceNow Otto for Vault application. This change reflects the evolution of AI assistance features while existing entitlements remain unchanged. Check your entitlements to determine access to specific features.

Australia Patch 3

Receive the full value of your ServiceNow Vault subscription with the new Vault Suite, which installs the complete set of paid ServiceNow Vault capabilities, including Vault Console, Field Encryption, Zero Trust Access, Log Export Service, and Cloud Encryption, on entitled instances.
Begin exporting security and audit logs from your instance by default with a preconfigured Log Export Service topic and curated log sources.

Australia Patch 1

Enhance your security posture by securing the data in your custom applications with Ask Now Assist.
Surface sensitive data access by users automatically by leveraging Now Assist to configure, audit, and summarize your Access Observer logs.

Early availability

Identify potential threats and data leaks using the new AI Insights section within the ServiceNow Vault console dashboard.
Use guided setup to begin autoclassifying sensitive data within your custom applications.

See ServiceNow Vault for more information.

</td></tr></tbody> </table>Parent Topic:Products combined by family

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