Combined Supplier Lifecycle Operations release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Supplier Lifecycle Operations from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Supplier Lifecycle Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”

Important information for upgrading Supplier Lifecycle Operations to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## New features

Between your current release family and Australia, new features were introduced for Supplier Lifecycle Operations.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

• ServiceNow Otto for Supplier Lifecycle Operations (SLO)

With the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application, supplier managers and fulfillers can summarize the details of supply-related records to keep them informed about their progress and action items.

• Supplier Relationship and Performance Management

  • Manage supplier relationship and performance to optimize the value and quality of the products and services delivered by suppliers.

  • Establish clear expectations and criteria for measuring supplier performance, monitor and assess their performance against those criteria, provide feedback and recognition, and implement corrective actions and improvement plans when needed.

• Supplier Lifecycle Management integration framework

Exchange supplier data with any third-party ERP system using enhanced transform maps and inbound and outbound integration tables.

• View supplier details in the Source-to-Pay Workspace

  • View supplier details such as contracts and supplier products in the Related Links section on the About tab of the Source-to-Pay Workspace supplier page.

  • View supplier details such as purchase orders and invoices on the Related work tab of the Source-to-Pay Workspace supplier page.

• View supplier details in the Supplier Collaboration Portal

View supplier details in the following tiles in the My active items widget:

-   Contracts
-   Supplier Products
-   Purchase Orders
-   Invoices

Note: These new tiles are displayed if you have installed the Sourcing and Purchasing Automation (com.snc.sn_pr) and Source-to-Pay Common Architecture (com.snc.sn_shop) plugins.

</td></tr><tr><td>

Yokohama

</td><td>

• Smart Assessments

Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and external users. This feature utilizes the capabilities of the Smart Assessment Engine application.

• Emails view for supplier managers

Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected, incomplete email errors are handled, and email-related activities can be summarized from the workspace.

Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal.

• Supplier Operations

Supplier Operations ​ provides support for advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations. It includes the ability to resolve cases via Playbooks for a structured and consistent approach.

• Supplier Payment Optimization

Supplier managers can identify, prioritize, and track suppliers with high potential for accepting credit card payments.

-   Supplier Managers can initiate credit card enablement cases, enabling suppliers to use a credit card as their preferred payment method.
-   They can initiate credit card enablement journey for new or existing suppliers after checking their propensity scores \(currently requires manual updates\).
-   They can view the saving estimates associated with the card for a given supplier using the **Savings calculator** tool. They can also view the calculation details of the savings estimator formulas.

• Relish Integration for Supplier Lifecycle Operations

Supplier managers can conduct sanction screening, validate banking details change requests, and supplier location change requests via Relish integration.

• Mapping multiple internal stakeholders to a supplier

This feature enhances supplier governance in SLO by enabling the mapping of multiple internal stakeholders such as legal, business, technical, and risk teams to suppliers, improving visibility and management of supplier relationships.

• Universal Request

Supplier contacts can create generic cases by selecting Request Help in the Supplier Collaboration Portal, if they can’t find the relevant search results or are unsure of which department to contact for help. These cases are triaged and routed internally to appropriate case types. Universal requests remove ambiguity and improve efficiency for both suppliers and internal operations.

• Overall supplier dashboard

The overall supplier performance dashboard provides detailed information about overall supplier scores, count of all active suppliers, their all-time spend, and overall risk ratings. It also includes the Supplier Insights section and the Action plans section showing relevant details.

• ServiceNow Otto for Supplier Lifecycle Operations (SLO)

  • View the summarized details of supply-related cases within the Now Assist Panel to keep the supplier managers and fulfillers informed about their progress and action items.

  • Case summarization supports multiple languages.

• AI driven supplier onboarding

Use agentic AI in Now Assist for Supplier Lifecycle Operations (SLO) to streamline the supplier onboarding process by automating supplier registration.

• Supplier Relationship and Performance Management

  • Flexible KPI tracking: Supplier managers can create KPIs directly without predefined templates, which results in simplified KPI creation, enabling faster and more efficient performance tracking.

  • Enhanced KPI management: Improved threshold setup, error messaging, and dashboard visualizations for KPI tracking.

  • Multiple dimensions for KPI tracking: Create supplier-level and contract-level KPIs using KPI templates to measure supplier performance. Contract-level KPIs are created under supplier-level KPIs. The overall KPI value of a supplier is calculated based on the latest aggregated values of all the related contract-level KPIs.

  • Action Plans for under-performing KPIs: Address performance gaps by creating Action Plans linked to the under-performing KPIs, enabling visual tracking of milestones and tasks. The tasks triggered by the Action Plans are assigned to the suppliers and they can see and complete those tasks in the Supplier Collaboration Portal, streamlining the overall KPI remediation process.

  • Automated KPIs: Enables automated data collection, KPI template modifications, and calculation at supplier and contract levels. The automated KPI system integrated into action plans can be used for comprehensive performance monitoring.

• Many-to-many (M2M) mapping between supplier contact and suppliers

  • Supplier contacts can manage multiple supplier records under a single login, with the ability to toggle between records in the Supplier Collaboration Portal. One supplier contact can be the contact for multiple suppliers, provided the suppliers share a parent-subsidiary relationship.

  • M2M mapping between supplier contact and suppliers also enables supplier contacts to register using a company name across different email domains, thus simplifying onboarding for distributed supplier teams.

  • M2M mapping between supplier contact and suppliers is available from the Xanadu December 2024 release onwards. To enable this feature, see Enable M2M mapping between supplier contact and suppliers.

</td></tr><tr><td>

Zurich

</td><td>

• Smart Assessments

Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and external users. This feature utilizes the capabilities of the Smart Assessment Engine application.

• Emails view for supplier managers

Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected, incomplete email errors are handled, and email-related activities can be summarized from the workspace.

Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal.

• Automated KPI data collection

This feature enables automated data collection, KPI template modifications, and calculation at supplier and contract levels. The automated KPI system integrated into action plans can be used for comprehensive performance monitoring.

• Mapping multiple internal stakeholders to a supplier

This feature enhances supplier governance in SLO by enabling the mapping of multiple internal stakeholders such as legal, business, technical, and risk teams to suppliers, improving visibility and management of supplier relationships.

• Universal Request

Supplier contacts can create generic cases by selecting Request Help in the Supplier Collaboration Portal, if they can’t find the relevant search results or are unsure of which department to contact for help. These cases are triaged and routed internally to appropriate case types. Universal requests remove ambiguity and improve efficiency for both suppliers and internal operations.

• Overall supplier dashboard

The overall supplier performance dashboard provides detailed information about overall supplier scores, count of all active suppliers, their all-time spend, and overall risk ratings. It also includes the Supplier Insights section and the Action plans section showing relevant details.

• Supplier Operations

Supplier Operations ​ provides support for advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations. It includes the ability to resolve cases via Playbooks for a structured and consistent approach.

• Supplier Payment Optimization

Supplier managers can identify, prioritize, and track suppliers with high potential for accepting credit card payments.

-   Supplier Managers can initiate credit card enablement cases, enabling suppliers to use credit card payments as their preferred payment method.
-   They can initiate credit card enablement journey for new or existing suppliers after checking their propensity scores \(currently requires manual updates\).
-   They can view the saving estimates associated with the card for a given supplier using the **Savings calculator** tool. They can also view the calculation details of the savings estimator formulas.

• Relish Integration

Supplier managers can conduct sanction screening, validate banking details change requests, and supplier location change requests via Relish integration.

</td></tr><tr><td>

Australia

</td><td>

• FedEx Dataworks Integration

FedEx Dataworks combines unmatched, proprietary real-world data signals with advanced analytics to power ServiceNow’s Source-to-Pay workflows. Relationship managers can use these signals during supplier onboarding to validate suppliers, evaluate risk, and benchmark supplier performance — without leaving the supplier workspace.

The FedEx Dataworks integration includes the following features:

-   **Supplier validation in supplier onboarding Registration stage**: Verifies a supplier's details against FedEx Dataworks records to establish a FedEx Dataworks Supplier ID. This step is part of the supplier onboarding playbook and is required before risk assessment or performance benchmarking data can be retrieved.
-   **FedEx Dataworks risk assessment in supplier onboarding Qualification stage**: Returns risk factor ratings for a matched supplier, covering customs risk, restricted country screening, and dangerous goods risk. Risk assessment is available in the supplier onboarding playbook after a successful supplier match.
-   **Supplier performance benchmarking**: Retrieves FedEx Dataworks logistics performance metrics for a matched supplier, displayed in a dedicated section on the supplier profile page.

• AI L1 SLO Service Desk Specialist

The AI L1 SLO Service Desk Specialist is a fully autonomous help desk automation solution that resolves supplier inquiries without manual intervention from a fulfiller.

For general inquiry cases, the AI L1 SLO Service Desk Specialist retrieves relevant information from published knowledge base articles and the FSC Common KG Tags added under the Enterprise knowledge graph to investigate the issue.

• Generate a knowledge article from a closed supplier case

Generate, review, and publish knowledge articles from closed supplier cases using ServiceNow Otto for SLO.

• Generate a knowledge article from multiple closed cases

Generate, review, and publish a knowledge article from multiple closed supplier cases using ServiceNow Otto for SLO.

• Verify tax information change request using Relish

Relish is a third-party supplier intelligence platform that validates supplier data while working on supplier cases.

When a tax information change request is assigned to a supplier manager and they start working on it, they can verify the tax details using Relish.

• View supplier sanction status using Relish

Supplier managers can view the sanction status and last sanction check date for suppliers from the Manage Suppliers list.

These fields in the supplier list are available regardless of whether Relish is installed or not, but are updated only when Relish is integrated. If Relish is not integrated, users can edit the field manually if they want.

• Smart Assessments

Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and external users. This feature utilizes the capabilities of the Smart Assessment Engine application.

• Emails view for supplier managers in the Source-to-Pay Workspace

Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected and incomplete email errors are handled. Email-summarization is available from the workspace for tasks and cases only.

Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal.

Internal stakeholders receive the emails and they can perform the assigned tasks directly via email without logging in to the Source-to-Pay Workspace.

• AI driven supplier onboarding

Use theAI driven supplier onboarding workflow to automate data validation, duplicate checking, task generation, and supplier communication. Key enhancements include:

-   Extract banking information from uploaded documents to reduce information mismatch.
-   Use the document strategy generator AI agent to generate a customized onboarding task list using all published knowledge base articles.
-   View a list of AI-suggested suppliers while reviewing supplier onboarding requests initiated through sourcing requests.
-   Supplier relationship managers can manually approve or reject supplier onboarding requests.
-   Resolve duplicate supplier onboarding requests from the Now Assist panel by updating the supplier legal name, contact email, or both.

• Automate supplier case creation from emails

Convert supplier emails into cases automatically when registered supplier contacts send emails to a supplier inbox. Supplier cases are created for all SLO related queries and assigned to the supplier relationship manager. For queries unrelated to SLO, a universal request is created for resolution.

• Summarize supplier performance in Source-to-Pay Workspace

Generate comprehensive supplier performance summaries, including performance data, trends, and actionable insights, using the supplier performance summarization skill.

• Analyze sentiments in supplier cases

Use the sentiment analysis skill to analyze supplier case fields and determine the tone or sentiment of the fulfiller.

• Generate an email response for supplier cases

Use the email response skill to analyze the supplier case details and generate professional email response regardless of the record type using past email responses, KB articles, and related tasks.

</td></tr></tbody> </table>## Changes

Between your current release family and Australia, some changes were made to existing Supplier Lifecycle Operations features.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

• Coral theme

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

</td></tr><tr><td>

Australia

</td><td>

• Verify bank account ownership using Relish

When a banking details change request is assigned to a supplier manager and they start working on it, they can verify the details using Relish.

By default, bank validation checks only the bank routing number and address details. Relish also verifies the bank account number and account ownership information when bank account ownership validation is enabled.

• Conduct bulk sanction screening using Relish

When a sanction screening request for compliance verification is assigned to a supplier manager and they start working on it, they can verify the details using Relish.

Supplier managers can conduct sanction screening for multiple suppliers simultaneously using the bulk sanction screening feature.

• AI driven supplier onboarding

  • Leverages Web search results to generate a supplier scorecard highlighting key strengths, positive indicators, and potential risk signals.

  • If Craft is configured, the workflow leverages the Craft integration to generate a comprehensive, normalized supplier scorecard and risk assessment. It provides a structured evaluation of the supplier’s overall profile and associated risk factors.

  • If Relish is integrated, the supplier’s banking information is further validated and synchronized with Relish.

</td></tr></tbody> </table>## Removed

Between your current release family and Australia, some Supplier Lifecycle Operations features or functionality were removed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Deprecations

Between your current release family and Australia, some Supplier Lifecycle Operations features or functionality were deprecated.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

• Procurement Workspace

Starting with the Washington DC release, Supplier Manager Workspace is being prepared for future deprecation. It will be hidden and no longer be activated on new instances but will continue to be supported. Source-to-Pay Workspace provides the latest experience for this functionality.

</td></tr><tr><td>

Yokohama

</td><td>

• Procurement Workspace

Supplier Manager Workspace is being prepared for future deprecation. It’s hidden and no longer activated on new instances. Source-to-Pay Workspace provides the latest experience for this functionality.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

• Now LLM Service

Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. We’re committed to bringing you the latest industry advancements while maintaining sovereignty-focused options, all hosted and governed by ServiceNow with the infrastructure and data protections you rely on today. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the KB3066214: ServiceNow Otto Model Upgrades article in the Now Support Knowledge Base.

</td></tr></tbody> </table>## Activation information

Review information on how to activate Supplier Lifecycle Operations.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

</td></tr><tr><td>

Yokohama

</td><td>

• Activation information

Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Important: Supplier Lifecycle Operations is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr><tr><td>

Zurich

</td><td>

• Activation information

Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Important: Supplier Lifecycle Operations is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr><tr><td>

Australia

</td><td>

• Activation information

Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store.

Important:

• The plugin Supplier Operations (com.snc.sn_so) must be installed after upgrading to Supplier Lifecycle Operations Australia release. For more information, see Install Supplier Operations.

• The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management. For more information, see Supplier Case Management.

• Supplier Lifecycle Operations is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr></tbody> </table>## Additional requirements

If any additional requirements were introduced or changed for Supplier Lifecycle Operations we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Browser requirements

If any specific browser requirements were introduced or changed for Supplier Lifecycle Operations we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Accessibility information

Review details on accessibility information for Supplier Lifecycle Operations, such as specific requirements or compliance levels.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

• Accessibility information

  • Dark theme

The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Localization information

If there are specific localization considerations for Supplier Lifecycle Operations we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Highlight information

If there are specific highlight considerations for Supplier Lifecycle Operations we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

• View the summarized details of supply-related records to keep the supplier managers and fulfillers informed about their progress and action items.

• Manage supplier relationship and performance to optimize the value and quality of the products and services delivered by suppliers.

• Exchange supplier data accurately with external ERP systems using additional fields in the inbound and outbound tables.

• View supplier details such as supplier products, contracts, purchase orders, and invoices directly from the Source-to-Pay Workspace and the Supplier Collaboration Portal.

• Support for many-to-many (M2M) mapping between supplier contact and suppliers: A single supplier contact can be the contact for multiple suppliers, if the suppliers share a parent-subsidiary relationship. M2M mapping between supplier contact and suppliers is available from the Xanadu December 2024 release onwards.

See Supplier Lifecycle Management for more information.

</td></tr><tr><td>

Yokohama

</td><td>

Important:

• Starting from the Yokohama December 2025 (v 5.2.0) release, the Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management. For more information, see Supplier Case Management.

• The new plugin Supplier Operations (com.snc.sn_so) (v 1.2.0 ) must be installed after upgrading to the Supplier Case Management Yokohama December 2025 (v 5.2.0) release. For more information, see Install Supplier Operations.

• Advanced case management for supplier lifecycle events including onboarding, offboarding, and ongoing operations.

• Identify and prioritize suppliers for credit card payment adoption.

• Estimate card payment benefits using the savings calculator tool.

• Conduct sanction screening and validate banking details and supplier location change requests via Relish integration.

• Map multiple internal stakeholders (legal, business, technical, risk teams) to suppliers to improve visibility and governance of supplier relationships.

• Support for many-to-many (M2M) mapping between supplier contacts and suppliers. A single supplier contact can be the contact for multiple suppliers, if the suppliers share a parent-subsidiary relationship.

• Automated KPI templates for automated data collection, KPI template modifications, and calculations.

• KPI Management enhancements enable improved threshold setup, error messaging, and dashboard visualizations for KPI tracking.

• Support for self-registration for supplier contacts. They can register with a supplier company name, enabling multiple domains under a single supplier.

See Supplier Lifecycle Management for more information.

Note:

You can experience a longer upgrade time if you’re upgrading from Vancouver or an older release to Washington DC or any latest release. This delay is due to a mandatory script that runs for restructuring the Supplier Task [sn_slm_task] table and the duration of upgrade depends on the number of records in this table.

</td></tr><tr><td>

Zurich

</td><td>

Now Assist introduced AI on the platform. As that experience has evolved, there’s a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

• The plugin Supplier Operations (com.snc.sn_so) must be installed after upgrading to Supplier Lifecycle Operations Zurich release. For more information, see Install Supplier Operations.

• The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management. For more information, see Supplier Case Management.

See Supplier Lifecycle Management for more information.

</td></tr><tr><td>

Australia

</td><td>

Now Assist introduced AI on the platform. As that experience has evolved, there’s a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

• ServiceNow product tiers

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

-   Foundation: AI basics to deliver insights
-   Advanced: AI to boost productivity across relevant use cases
-   Prime: Act autonomously with all AI assets, and create your own

Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

Australia Early Availability

• Enable supplier managers and admins to create and manage smart assessments in bulk for internal and external users.

• Enhance email interactions for supplier managers by creating a centralized email view displaying all emails within the Source-to-Pay workspace at case, task, and supplier levels.

• Improved action plans with Gantt chart visualizations, email notifications, messaging, and activity streams.

• Automate the monitoring and follow-up of the expiring supplier documents. As documents approach expiration, supplier tasks are automatically generated in the supplier portal or workspace, requesting the document owner to submit updated documentation. After document expiry also, automatic tasks are created in place of follow-ups via email reminders and supplier cases.

• Enable supplier contacts to upload documents from the portal even if the supplier document configuration isn’t done.

Note: This facility is already enabled for supplier managers in the previous releases. They can upload documents from the workspace even if the supplier document configuration isn’t done.

</td></tr></tbody> </table>Parent Topic:Products combined by family