Combined Usage Insights release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Usage Insights from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Usage Insights release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”

Important information for upgrading Usage Insights to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

• Upgrade information

  • The Usage Insights module is moved under Platform Analytics.

  • Custom user properties must be reconfigured.

  • Default country and user consent policies are updated to No Consent Required.

  • The Usage Insights UI and navigation structure are reworked.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## New features

Between your current release family and Australia, new features were introduced for Usage Insights.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

• Added filtering capability to all analytics pages

Analytics pages have various filter options to help segment data including Date range, User type, and Country. Other filters appropriate to each page are available.

• Configurable user properties

Filter usage data by custom user groups across all Usage Insights pages. Custom user properties can also be added to User details pages. User roles and department are available by default. Other user-related fields can be added to Usage Insights.

• Granular event filtering

Filter event data using event properties to provide more specific and actionable insights into your data.

• User information added to events

The number of unique users who performed an action visible next to the total occurrences of the event.

</td></tr><tr><td>

Zurich

</td><td>

• Bulk export of User Experience Analytics data via REST API

Use Usage Insights data export store app to deliver an asynchronous REST API endpoint that processes export requests in the background and streams results as JSON batches to a dedicated Kafka topic. Unlike manual export from the Usage Insights dashboard, data export is designed for programmatic, large-volume, recurring data movement scenarios.

• Analytics overlay experience

Try the new utility icon that shows you the key usage metrics for the pages that you’re navigating to without having to leave the application page. The shortcut gives you faster access to the contextual analytics overlay.

• UXA-PA integration enhancements

Experience the enhancements by enabling UXA filters on dashboards, additional metrics configuration for sessions, and the inclusion of Pages in the User Experience Analytics data source. Furthermore, inline dashboards for Usage Insights data now offer drill-down, and the Events data source benefits from a new condition builder.

</td></tr><tr><td>

Australia

</td><td>

• Conversations

Explore the conversations view by ServiceNow Otto chat activity. It reports engagement metrics such as total chat users and live agent transfers, chat-related events, from starting a conversation to rendering a chat response to selecting a chat action.

• Create cross-application conversion funnels

Create and use cross-application conversion funnels to target all applications or one specific application, so that consecutive steps can follow from one application into another.

• Page properties analytics

Filter a page detail page by one or more page properties to analyse how usage differs across page attributes such as owner, category, or load time.

• Bulk export of User Experience Analytics data via REST API

Use Usage Insights data export store app to deliver an asynchronous REST API endpoint that processes export requests in the background and streams results as JSON batches to a dedicated Kafka topic. Unlike manual export from the Usage Insights dashboard, data export is designed for programmatic, large-volume, recurring data movement scenarios.

• Creating custom events

Create custom events without code directly in your application using the Usage Insights page overlay. Use event descriptions to provide greater visibility and clarity on Usage Insights events.

• Access Funnels from Platform Analytics

Access funnels you create in Usage Insights directly in the Platform Analytics UI to view this data along with your organization’s other business metrics.

• Customize Dashboards

Customize dashboards or pages for Platform Analytics directly in Usage Insights.

</td></tr></tbody> </table>## Changes

Between your current release family and Australia, some changes were made to existing Usage Insights features.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

• Primary Usage Insights navigation has moved under the All menu.

  • Usage Insights experience moved under Platform Analytics module.

  • Usage Insights administrative functions moved under the Platform Analytics Administration > UX Analytics settings module.

• Updated navigation within Usage Insights

Navigation to Analytics pages simplified to Analytics and Data Foundation sections for each application.

• New layout

The previous navigation has been replaced with a more unified, cleaner look and feel which enables you to understand the usage, user experience, and user satisfaction with your application.

• Improved Funnels UI

The UI has improved readability and navigation.

• New custom user property configuration

An easy way to configure which user-related fields are available to use as filters and in user details. Configured user properties are available for all applications. Previously created custom user properties are no longer supported and must be recreated in the new UI.

• Country consent policies are set by default to No Consent Required

Default country consent policies are now set to No Consent Required. If you have previously updated your country consent policies, they will retain the custom setting. Existing users who have set their tracking preferences will retain their settings. New users will not require consent for tracking unless you update your country consent policies.

• Longer user history

Detailed data for users and sessions extended to two years.

• Optimized the way metrics are calculated

Percent time on app and Average duration per page calculations changed compared to the application view in Xanadu or prior releases. Percentage time on app was Percentage time on site in Xanadu or prior releases.

• Client page load and Full page load aggregated in the same visualization

All performance metrics associated with Client, Network, Page Load, and Server time are aggregated together.

</td></tr><tr><td>

Zurich

</td><td>

• Coral theme

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Removed

Between your current release family and Australia, some Usage Insights features or functionality were removed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Deprecations

Between your current release family and Australia, some Usage Insights features or functionality were deprecated.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

• Automatic actions in the mobile app, including tap and swap.

• Filtering by crashed/offline sessions in mobile applications.

• Option to tag/favorite for users/sessions.

• Geographic map view of sessions.

• Users flow

• Insights

• Usage Insights in Xanadu

Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights.

</td></tr><tr><td>

Zurich

</td><td>

• Usage Insights in Xanadu

Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights.

</td></tr><tr><td>

Australia

</td><td>

• Usage Insights in Xanadu

Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights.

</td></tr></tbody> </table>## Activation information

Review information on how to activate Usage Insights.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

• Activation information

Usage Insights is a ServiceNow AI Platform feature that is activated by default.

</td></tr><tr><td>

Zurich

</td><td>

• Activation information

Usage Insights is a ServiceNow AI Platform feature that is active by default.

Important: Usage Insights is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr><tr><td>

Australia

</td><td>

• Activation information

Usage Insights is a ServiceNow AI Platform feature that is active by default.

Important: Usage Insights is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr></tbody> </table>## Additional requirements

If any additional requirements were introduced or changed for Usage Insights we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

• Additional requirements

Customer must use ADC v3 to access the new Usage Insights experience. Customers on ADC v2 will have access to the Xanadu version of Usage Insights.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Browser requirements

If any specific browser requirements were introduced or changed for Usage Insights we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Accessibility information

Review details on accessibility information for Usage Insights, such as specific requirements or compliance levels.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

• Accessibility information

Usage Insights supports the Web Content Accessibility Guidelines (WCAG) 2.1 AA accessibility standard except for these aspects:

-   Voiceover for navigation paths
-   Color patterns for time series and pie visualizations
-   Data table for time series and pie visualizations

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Localization information

If there are specific localization considerations for Usage Insights we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Highlight information

If there are specific highlight considerations for Usage Insights we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

• Access analytics more quickly across tracked ServiceNow applications in the redesigned UI.

• Add and use new custom user properties more easily in the application. This requires older custom properties to be reconfigured under the new setup.

• Advanced querying capabilities including user segmentation across all usage data and filtering of events by event property.

See User Experience Analytics for more information.

</td></tr><tr><td>

Zurich

</td><td>

• Usage Insight Data Export is delivered as a store app that adds a REST API endpoint to your instance and provisions a dedicated messaging topic for result delivery.

• Access the analytics overlay faster via the new utility icon and then redirect to the analytics dashboard by selecting Analyze with User Experience Analytics on the overlay.

• Experience enhanced analytics with UXA filters on dashboards, configurable session metrics, Pages in User Experience Analytics, drill-down in inline dashboards, and a condition builder for Events.

See User Experience Analytics for more information.

</td></tr><tr><td>

Australia

</td><td>

• User Experience Analytics is now known as Usage Insights.

• Usage Insight Data Export is delivered as a store app that adds a REST API endpoint to your instance and provisions a dedicated messaging topic for result delivery.

• Tag and create events and update event descriptions.

• View funnels you create in Usage Insights directly in Platform Analytics.

• Create dashboards for Platform Analytics directly in Usage Insights.

See Usage Insights for more information.

</td></tr></tbody> </table>Parent Topic:Products combined by family