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Combined AI Skill Kit release notes for upgrades from Yokohama to Australia

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Combined AI Skill Kit release notes for upgrades from Yokohama to Australia

Consolidated page of all release notes for AI Skill Kit from Yokohama to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family AI Skill Kit release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”

Important information for upgrading AI Skill Kit to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

Upgrade information

If you customized UI actions or other items that are associated with Now Assist skills, ensure that your customized code is updated with the new skill releases. Otherwise, certain functions may not work as expected.

If you run into issues when you’re upgrading a Now Assist product, see KB1637452: Issues and mitigation for Now Assist (Generative AI) Applications and Plugin updates. You may need to log in to view the article.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## New features

Between your current release family and Australia, new features were introduced for AI Skill Kit.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

New skill deployment option

Deploy skills using UI Builder.

Choose a language for data generation

When you create synthetic data, you can select what language you want to receive the data in.

AI-assisted ground truth

Use AI to assist creating ground truth for your data.

Import data with a CSV file

Import data from a CSV file to create a dataset.

Create a custom data generator

Create and use a custom data generator to create synthetic data.

Customize ServiceNow skills in Now Assist Skill Kit to tailor skills to meet your specific business requirements.

Eligible skills provided in ServiceNow Now Assist applications can be cloned in Now Assist Skill Kit so that you can edit the prompt or change the AI service provider. Editing the prompt enables you to arrange the formatting and content of the large language model (LLM) response. After the skill is edited, activate the edited skill in the AI Admin Hub console to enable it.

Add and manage tools visually in the new Tools editor, including decision branching, to execute different tools for your skill.

Adding decision branches between tools enables you to define the conditions that must be met for a tool to run. If no conditions are met, the default branch’s step is executed.

</td></tr><tr><td>

Zurich

</td><td>

LabellingUse labeling workflows to annotate UI templates

Use the labeling framework to create and manage ground truth data. Published data collections can now be turned into labeling projects. Each record becomes a task assigned to labelers who annotate using pre-configured UI templates

sStructured output support for AI responses

Enables consistent parsing in agentic workflows and reduces ambiguity in downstream automation.

Use multi-table data generatorNew multi-table synthetic data generation option

You can generate related records across multiple tables in a single operation. You no longer need to generate each table separately and manually link records. Define your table relationships, set the cardinality and AI Data Kit generates coherent, referentially linked records across all tables in one pass, with foreign key integrity maintained automatically.

Create a modelAI Control Tower integration with custom LLMs.

Improve oversight and compliance for AI deployments with formal approval flows for custom models.

AI Skill Kit rolesUpdate to the abilities of the admin role

The sn_skill_builder.admin role is now broken into smaller, task-specific roles, including a custom LLM-specific admin role.

Create a model

When you bring your own model you can keep data in your own environment and fine-tune it to meet your specific needs.

New third-party AI model provider options available for all AI applications

Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.

New skill deployment option

Deploy skills using UI Builder.

Choose a language for data generation

When you create synthetic data, you can select what language you want to receive the data in.

AI-assisted ground truth

Use AI to assist creating ground truth for your data.

Import data with a CSV file

Import data from a CSV file to create a dataset.

Create a custom data generator

Create and use a custom data generator to create synthetic data.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Changes

Between your current release family and Australia, some changes were made to existing AI Skill Kit features.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

Changes to Now Assist usage measurement

Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.

Some Now Assist skills are turned on by default

The new default behavior works as follows:

-   New customers: When you install a Now Assist product, designated skills are turned on automatically.
-   Existing customers who are upgrading \(starting with Yokohama Patch 11\): Any previously unconfigured skill is turned on automatically \(the skill was never configured and turned on, then turned off again\). Previously configured skills that were turned on, then off, remain inactive.

Configure ACLs for AI agents and agentic workflows

Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.

Now Assist Skill Kit add tools function moved to Tool editor tab.

The ability to add and edit tools for Now Assist Skill Kit previously appeared on the Prompt editor tab. It now appears on the Tool editor tab.

</td></tr><tr><td>

Zurich

</td><td>

Changes to Now Assist usage measurement

Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Removed

Between your current release family and Australia, some AI Skill Kit features or functionality were removed.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Deprecations

Between your current release family and Australia, some AI Skill Kit features or functionality were deprecated.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Activation information

Review information on how to activate AI Skill Kit.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

Activation information

Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available:

-   [ServiceNow Otto for Accounts Payable Operations \(APO\)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=yokohama&ft:locale=en-US)
-   [Now Assist for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Configuration Management Database \(CMDB\)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=yokohama&ft:locale=en-US)
-   [Now Assist for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&family=yokohama&ft:locale=en-US)
-   [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Customer Service Management \(CSM\)](https://www.servicenow.com/docs/access?context=now-assist-csm&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Enterprise Architecture \(EA\)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=yokohama&ft:locale=en-US)
-   [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Field Service Management \(FSM\)](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Financial Services Operations \(FSO\)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Hardware Asset Management \(HAM\)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for HR Service Delivery \(HRSD\)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=yokohama&ft:locale=en-US)
-   [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-irm&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for IT Service Management \(ITSM\)](https://www.servicenow.com/docs/access?context=now-assist-itsm&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Legal Service Delivery \(LSD\)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&family=yokohama&ft:locale=en-US)
-   [Operational Technology \(OT\) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-management&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Security Incident Response \(SIR\)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Software Asset Management \(SAM\)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Supplier Lifecycle Operations \(SLO\)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=yokohama&ft:locale=en-US)
-   [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-tprm&family=yokohama&ft:locale=en-US)
-   [Now Assist for WSD](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=yokohama&ft:locale=en-US)
-   [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&family=yokohama&ft:locale=en-US)

Important: AI Skill Kit is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr><tr><td>

Zurich

</td><td>

Activation information

Now Assist features are available with activation of any Now Assist plugins from ServiceNow Store. The following plugins are available:

Important: AI Skill Kit is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Additional requirements

If any additional requirements were introduced or changed for AI Skill Kit we have noted them here.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

Additional requirements

The Next Experience UI Framework must be enabled to use the Now Assist panel.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Browser requirements

If any specific browser requirements were introduced or changed for AI Skill Kit we have noted them here.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

Browser requirements

Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.

</td></tr><tr><td>

Zurich

</td><td>

Browser requirements

Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Accessibility information

Review details on accessibility information for AI Skill Kit, such as specific requirements or compliance levels.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

Accessibility information

Admins can enable an optional Voice Input setting for the Now Assist panel that enables users to interact with the panel using their voice or in voice assist mode.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Localization information

If there are specific localization considerations for AI Skill Kit we have noted them here.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

Localization information

Now Assist supports Dynamic Translation for Yokohama.

</td></tr><tr><td>

Zurich

</td><td>

Localization information

Now Assist supports Dynamic Translation for Zurich.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Highlight information

If there are specific highlight considerations for AI Skill Kit we have noted them here.

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

Yokohama Patch 11

Review changes to Now Assist usage measurement.
Some Now Assist skills, agents, and agentic workflows are on by default.
Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.

Yokohama Patch 6

Use UI Builder to deploy custom skills.
Import data into AI Skill Kit with a CSV file.
Use AI to create ground truth for your data.
Use a custom data generator to create synthetic datasets.
Users can create synthetic data in AI Data Kit.
Generated synthetic data can be saved as a dataset.
Add and manage tools of a custom skill, visually in the new Tools editor, including conditional execution of tools.
Customize ServiceNow skills with new prompts or providers in Now Assist Skill Kit to suit your specific business needs.

See AI Skill Kit for more information.

</td></tr><tr><td>

Zurich

</td><td>

Zurich Patch 7

Use labeling workflows to annotate UI templates.
Use structured output to constrain AI responses to predefined JSON schemas.
Improve overisght and compliance with AI Control Tower integration with your custom large language model.

Zurich Patch 5

Review changes to Now Assist usage measurement.

Zurich Patch 4

Create a custom model to meet your specific needs and control behavior.
Customize ServiceNow skills by modifying the prompt, inputs, and providers.

Zurich Patch 1

Set up a security access control list to verify user authentication for AI Skill Kit.
Use Document Intelligence as a tool when you create a skill.
Use UI Builder to deploy custom skills.
Use a custom data generator to create synthetic datasets.

See AI Skill Kit for more information.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

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