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Combined Impact release notes for upgrades from Yokohama to Australia

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Combined Impact release notes for upgrades from Yokohama to Australia

Consolidated page of all release notes for Impact from Yokohama to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Impact release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”

Important information for upgrading Impact to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

  • Upgrade information

The Impact Store Application configuration requires a sequence of tasks. See Configuring the Impact Store Application for details.

</td></tr><tr><td>

Zurich

</td><td>

  • Upgrade information

The Impact Store Application configuration requires a sequence of tasks in a unified registration process. See Configure the Impact Store Application.

</td></tr><tr><td>

Australia

</td><td>

  • Upgrade information

The Impact Store Application configuration requires a sequence of tasks in a unified registration process. See Configuring Impact.

</td></tr></tbody> </table>## New features

Between your current release family and Australia, new features were introduced for Impact.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

  • Impact Store Application

    • Impact Home pageUse the Impact home page, an organized collaborative portal, which guides you to your relevant content and helps focus and accomplish your tasks with seamless interaction with Impact application features.

    • Use Guided Setup to synchronize and migrate data to the Impact Store Application: Use the simplified interface to synchronize and configure your Impact Store App with the Impact Delivery Instance.

    • Grant temporary instance access to your Impact Squad to facilitate effective support and rapid issue resolution.

    • Convert an Impact entity to SPM entity as a work item: Create an Impact entity and associate the SPM record details to it, which helps you to avoid manual intervention in converting the entities from Impact to SPM portals to avoid duplication of entities in the process.

    • Using recommendations list in Impact home page:

      • Sort the recommendations list using the search and filter options by entering a keyword or phrase to narrow down the list and find the recommendations that you’re looking for.

      • Convert Impact recommendations and free-form initiatives into actionable, trackable Strategic Portfolio Management (SPM) or Collaborative Work Management (CWM) work items. Creating work items using recommendations and initiatives.

      • Sort the recommendations list using the search and filter options by entering a keyword or phrase to narrow down the list and find the recommendations that you’re looking for.

      • Convert Impact recommendations and free-form initiatives into actionable, trackable Strategic Portfolio Management (SPM) or Collaborative Work Management (CWM) work items. Creating work items using recommendations and initiatives.

    • Impact Store Application product adoption

      • Use the Product Adoption Roadmap (PAR) to view a recommended implementation sequence for your capabilities:

        • Create and publish a product adoption roadmap: Use pre-defined ServiceNow templates or build from your own.

        • Use Product Adoption Roadmap Templates with pre-defined sequence of capabilities for ITSM ((IT Service Management)), ITOM ((IT Operations Management)), and Security Operations.

        • View and edit phase-specific notes for a capability to understand prerequisites, plan training, and additional implementation considerations.

        • Customize your roadmap by adding or removing capabilities as needed.

        • Request Related Accelerators (if available) to improve adoption of the capabilities

        • Create and publish a product adoption roadmap: Use pre-defined ServiceNow templates or build from your own.

        • Use Product Adoption Roadmap Templates with pre-defined sequence of capabilities for ITSM ((IT Service Management)), ITOM ((IT Operations Management)), and Security Operations.

        • View and edit phase-specific notes for a capability to understand prerequisites, plan training, and additional implementation considerations.

        • Customize your roadmap by adding or removing capabilities as needed.

        • Request Related Accelerators (if available) to improve adoption of the capabilities

      • Use the Product Adoption Roadmap (PAR) to view a recommended implementation sequence for your capabilities:

        • Create and publish a product adoption roadmap: Use pre-defined ServiceNow templates or build from your own.

        • Use Product Adoption Roadmap Templates with pre-defined sequence of capabilities for ITSM ((IT Service Management)), ITOM ((IT Operations Management)), and Security Operations.

        • View and edit phase-specific notes for a capability to understand prerequisites, plan training, and additional implementation considerations.

        • Customize your roadmap by adding or removing capabilities as needed.

        • Request Related Accelerators (if available) to improve adoption of the capabilities

    • Manage Capabilities Map:

      • Explore, track, and manage the descriptions, notes, and related resources for your entitled capabilities.

      • Use the updated Data Collection Content Packs to automatically transfer Impact Value Metrics to the centralized Impact instance to manage the Value Journey, including Setting Value Baselines and Targets, Outcome Performance Reviews, and the Value Report.

      • Use the Capability Details page to view and manage comprehensive information related to a capability in your product adoption journey. The full-page layout replaces the previous pop-up view, making it easier to access, navigate and manage important details, such as usage status and notes in one centralized location.

      • View and add adoption guidance for different phases, such as prerequisites and implementation instructions in notes specific to a phase.

      • Measure a selected business objective under the same product across multiple ServiceNow instances. Use the Instance option on the Objectives and Outcomes, and Outcomes Insights to filter business objectives and outcomes by the ServiceNow instance. Add and edit the business objectives connected to the capability.

      • Explore, track, and manage the descriptions, notes, and related resources for your entitled capabilities.

      • Use the updated Data Collection Content Packs to automatically transfer Impact Value Metrics to the centralized Impact instance to manage the Value Journey, including Setting Value Baselines and Targets, Outcome Performance Reviews, and the Value Report.

      • Use the Capability Details page to view and manage comprehensive information related to a capability in your product adoption journey. The full-page layout replaces the previous pop-up view, making it easier to access, navigate and manage important details, such as usage status and notes in one centralized location.

      • View and add adoption guidance for different phases, such as prerequisites and implementation instructions in notes specific to a phase.

      • Measure a selected business objective under the same product across multiple ServiceNow instances. Use the Instance option on the Objectives and Outcomes, and Outcomes Insights to filter business objectives and outcomes by the ServiceNow instance. Add and edit the business objectives connected to the capability.

    • Impact Platform Health:

      • Use Proactive Code Check to track compliance against coding leading practices and organizational standards.

      • Activate Proactive Code Check in the Health Store Application to scan update sets and check compliance standards and adherence to leading practices.

      • Scan update sets for leading practice violations in a non-production environment with Proactive Code Check and improve code quality, reduce errors, and enhance system stability.

      • Use Proactive Code Check to track compliance against coding leading practices and organizational standards.

      • Activate Proactive Code Check in the Health Store Application to scan update sets and check compliance standards and adherence to leading practices.

      • Scan update sets for leading practice violations in a non-production environment with Proactive Code Check and improve code quality, reduce errors, and enhance system stability.

    • Impact Home pageUse the Impact home page, an organized collaborative portal, which guides you to your relevant content and helps focus and accomplish your tasks with seamless interaction with Impact application features.

    • Use Guided Setup to synchronize and migrate data to the Impact Store Application: Use the simplified interface to synchronize and configure your Impact Store App with the Impact Delivery Instance.

    • Grant temporary instance access to your Impact Squad to facilitate effective support and rapid issue resolution.

    • Convert an Impact entity to SPM entity as a work item: Create an Impact entity and associate the SPM record details to it, which helps you to avoid manual intervention in converting the entities from Impact to SPM portals to avoid duplication of entities in the process.

    • Using recommendations list in Impact home page:

      • Sort the recommendations list using the search and filter options by entering a keyword or phrase to narrow down the list and find the recommendations that you’re looking for.

      • Convert Impact recommendations and free-form initiatives into actionable, trackable Strategic Portfolio Management (SPM) or Collaborative Work Management (CWM) work items. Creating work items using recommendations and initiatives.

    • Impact Store Application product adoption

      • Use the Product Adoption Roadmap (PAR) to view a recommended implementation sequence for your capabilities:

        • Create and publish a product adoption roadmap: Use pre-defined ServiceNow templates or build from your own.

        • Use Product Adoption Roadmap Templates with pre-defined sequence of capabilities for ITSM ((IT Service Management)), ITOM ((IT Operations Management)), and Security Operations.

        • View and edit phase-specific notes for a capability to understand prerequisites, plan training, and additional implementation considerations.

        • Customize your roadmap by adding or removing capabilities as needed.

        • Request Related Accelerators (if available) to improve adoption of the capabilities

    • Manage Capabilities Map:

      • Explore, track, and manage the descriptions, notes, and related resources for your entitled capabilities.

      • Use the updated Data Collection Content Packs to automatically transfer Impact Value Metrics to the centralized Impact instance to manage the Value Journey, including Setting Value Baselines and Targets, Outcome Performance Reviews, and the Value Report.

      • Use the Capability Details page to view and manage comprehensive information related to a capability in your product adoption journey. The full-page layout replaces the previous pop-up view, making it easier to access, navigate and manage important details, such as usage status and notes in one centralized location.

      • View and add adoption guidance for different phases, such as prerequisites and implementation instructions in notes specific to a phase.

      • Measure a selected business objective under the same product across multiple ServiceNow instances. Use the Instance option on the Objectives and Outcomes, and Outcomes Insights to filter business objectives and outcomes by the ServiceNow instance. Add and edit the business objectives connected to the capability.

    • Impact Platform Health:

      • Use Proactive Code Check to track compliance against coding leading practices and organizational standards.

      • Activate Proactive Code Check in the Health Store Application to scan update sets and check compliance standards and adherence to leading practices.

      • Scan update sets for leading practice violations in a non-production environment with Proactive Code Check and improve code quality, reduce errors, and enhance system stability.

  • Impact Delivery Instance (formerly Impact Digital Experience)

    • Connect to the provider instance: The administrator or a named contact log in to your instance to facilitate the connection of data with the Impact Store Application.

    • Product Adoption: Start an initiative from an individual capability to log and track your activities toward the implementation. The reference of the created initiative is available in the capability details and initiatives roadmap. The reference of the created initiative is available in the capability details and initiatives roadmap.

    • Healthscan definitions updates: May 2025 store: Some HealthScan definitions have been updated or deprecated for the May store release.

    • Connect to the provider instance: The administrator or a named contact log in to your instance to facilitate the connection of data with the Impact Store Application.

    • Product Adoption: Start an initiative from an individual capability to log and track your activities toward the implementation. The reference of the created initiative is available in the capability details and initiatives roadmap. The reference of the created initiative is available in the capability details and initiatives roadmap.

    • Healthscan definitions updates: May 2025 store: Some HealthScan definitions have been updated or deprecated for the May store release.

  • Accelerator catalog

  • Impact Instance Observer

    • Use Root Cause Correlation to resolve issues that are identified by configured alerts and drill directly into the records causing the issues.

    • Instance Observer user configurable dashboard: Create your own dashboard according to your preferences of metrics to help analyze the health of your system in a snapshot or use the default home page to see a snapshot of instance overall health with key insights, such as performance, reliability, and availability at a glance with the available widgets.

    • Use the Instance Observer Seats Add-on to obtain additional seats to your eligible Impact package.

</td></tr><tr><td>

Zurich

</td><td>

  • [Placeholder link text to key bundle-ipact.impact-healthscan-store-app]

    • Implement Scan Engine to enable proactive management of instance quality, compliance, and performance.

    • Examine ServiceNow instances for violations of the active leading practice definitions and report violations that are stored in the Scan Findings table.

    • View existing or resolved findings that resulted from the instance scans or from summarized and detailed scan information.

    • Empower developers to receive real-time, AI-driven recommendations within their workspace to identify and resolve code quality issues, enabling adherence to ServiceNow leading practices and reducing technical debt proactively.

  • GenAI-powered Root Cause Remediation

Identify the cause of performance issues and receive suggestions for corrective actions by implementing root cause remediation (RCR) after generating the root cause summary (RCS).

Assess the performance status of your ServiceNow instances using the ML-based instance performance widget.

Monitor response times using operational metrics.

  • Outcomes based contextual learning recommendations

    • View the recommendations for the most relevant personalized course recommendations based on your performance context to help you strengthen specific skills.

    • View the recommendation for every capability. Multiple courses are available for some recommendations.

    • View the recommendations for the most relevant personalized course recommendations based on your performance context to help you strengthen specific skills.

    • View the recommendation for every capability. Multiple courses are available for some recommendations.

  • Triage a ServiceNow instance based on nodes

Triage your ServiceNow instances based on production nodes that are categorized as All, Generic, Worker, and UI nodes. This categorization removes unhelpful irrelevant standby nodes and helps triage useful production nodes.

Generate a custom report selecting a maximum of 20 metrics and a minimum of one metric from a wide range of 90 metrics available across the Instance Observer application. This report is almost the same as Performance Trend report, however it offers you the flexibility to choose more metrics from the performance categories in the Performance page and build a dynamic report, and also to customize how charts are displayed in the report.

Generate a structured root cause summary using a large language model (LLM) anomaly detection system that can automate the process and analyze system logs, performance metrics, and alerts. This root cause summary simplifies the analysis process and helps to diagnose the problem before the issue occurs.

Note:

The Generative AI-powered summarization component is not available to users in the regulated market.

The top six alert cards evaluated to be most important based on alerts that users have used and benefited from in the past are now available to Guided-tier Instance Observer customers in addition to the Advanced-tier and Total-tier customers.

View the most popular alerts displayed on the first page of the Configure Alerts page. You can also set up alerts and view notifications.

Request and manage accelerators across different instances from both Impact Delivery Instance and Impact Store Application. Interact with the experts in Impact from the Impact Store Application.

Use the following new accelerators:

Technical Accelerators:

-   [Jumpstart Your CSDM:Crawl](https://www.servicenow.com/docs/access?context=jumpstart-your-CSDM-crawl&family=zurich&ft:locale=en-US): Get an overview of the crawl phase of the Common Service Data Model \(CSDM\) maturity journey, a brief assessment of current crawl data, and actionable steps to complete the phase.
-   [Jumpstart Your External Content Connectors \(XCC\)](https://www.servicenow.com/docs/access?context=jumpstart-your-external-content-connectors&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of External Content Connectors \(XCC\).
-   [Jumpstart Your Now Assist in Document Intelligence​](https://www.servicenow.com/docs/access?context=jumpstart-your-now-assist-document-intelligence&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of Now Assist in Document Intelligence.
-   [Jumpstart Your Strategic Portfolio Management-Project Workspace](https://www.servicenow.com/docs/access?context=jumpstart-your-SPM-project-workspace&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of Project Workspaces within Strategic Portfolio Management \(SPM\).
-   [Jumpstart Your Workflow Automation: Playbooks](https://www.servicenow.com/docs/access?context=jumpstart-your-workflow-automation-playbooks&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of playbooks in Workflow Studio.
-   [Jumpstart Your AI Control Tower](https://www.servicenow.com/docs/access?context=jumpstart-your-ai-control-tower&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of ServiceNow’s AI Control Tower.
-   [Jumpstart Your SPM-Collaborative Work Management](https://www.servicenow.com/docs/access?context=jumpstart-your-spm-collaborative-work-management&family=zurich&ft:locale=en-US): Get a demonstration of how customers can set up and utilize CWM to plan, manage, visualize, and collaborate on work with their teams.
-   [Jumpstart Your Now Mobile for Employees](https://www.servicenow.com/docs/access?context=jumpstart-your-now-mobile-for-employees&family=zurich&ft:locale=en-US): Get an introduction and overview of the base system capabilities and a demonstration of the configuration steps needed to get started with Now Mobile.
-   [Jumpstart Your ITOM Discovery](https://www.servicenow.com/docs/access?context=jumpstart-your-itom-discovery&family=zurich&ft:locale=en-US): Get foundational guidance for successful IT Operations Management \(ITOM\) Discovery implementation, and a demonstration of its possibilities and capabilities.

Strategic Accelerators:

-   [ITOM Maturity Accelerator](https://www.servicenow.com/docs/access?context=ITOM-maturity-assessment&family=zurich&ft:locale=en-US): Get guidance on fine-tuning IT Operations Management \(ITOM\) with a base-level understanding of maturity tied to business outcomes.
-   [Stakeholder Path to Value](https://www.servicenow.com/docs/access?context=stakeholder-path-to-value&family=zurich&ft:locale=en-US): Get deep qualitative insights into how process owners and key stakeholders utilize the ServiceNow platform to deliver vital services across the organization.
-   [Foundations of AI Governance](https://www.servicenow.com/docs/access?context=foundations-of-ai-governance&family=zurich&ft:locale=en-US): Foundational knowledge that will help you start your AI Management journey and take control of your AI deployments.

Value reports

-   Use value reports to evaluate the impact of improvements in key success metrics over time and translate them into operational and monetary value.
-   View a report created by your delivery team for a product implemented across multiple ServiceNow instances. This feature is available only to Total-tier and Advanced-tier customers, or Guided-tier customers subscribed to the accelerator-for-value reports.

Gen AI based outcome summarization

-   Collect information from multiple areas like adoption, metrics, and initiatives, and generate key insights.
-   View the outcome metrics for a positive or negative trend.
-   Monitor which recommended applications are adopted over time to determine effectiveness.
-   Track the consumption of related accelerators to support outcomes and identify any gaps or underused accelerators.

Install dependent plugins

Install at least one dependency plugin to enable data collection jobs in Impact value management data collection apps. For Strategic Portfolio Management, two dependency plugins must be installed to enable data collection functionality.

  • Work items

    • Create a work item from a capability mapped to a Product Adoption Roadmap, and view the created work item in the Work Items section of the details page of the capability.

    • Manage and track the SPM and (CWM) work items created in Impact on the Work Items page.

    • Access a centralized Work Items page to track and manage all the SPM and CWM work items created in Impact.

    • Filter and track work items using aspects like Impact source, state, progress, and status.

    • Create a work item from a capability mapped to a Product Adoption Roadmap, and view the created work item in the Work Items section of the details page of the capability.

    • Manage and track the SPM and (CWM) work items created in Impact on the Work Items page.

    • Access a centralized Work Items page to track and manage all the SPM and CWM work items created in Impact.

    • Filter and track work items using aspects like Impact source, state, progress, and status.

  • Product Adoption

    • Update information by editing the Usage Status directly on the details page of each capability.

    • View the last updated information of the Capabilities Map, including the user and the timestamp.

    • View who is editing the Product Adoption Roadmap when it is in the locked state.

    • Filter and view overall adoption status by product using the Product filter drop-down list.

    • Product Adoption Roadmap templates are now available for Customer Service Management, Field Service Management, and Governance, Risk, and Compliance.

    • Unlock a locked Product Adoption Roadmap if you have an Impact admin or platform owner role. When you unlock it, all changes to the current version are discarded and the Product Adoption Roadmap reverts to its last published version.

    • Update information by editing the Usage Status directly on the details page of each capability.

    • View the last updated information of the Capabilities Map, including the user and the timestamp.

    • View who is editing the Product Adoption Roadmap when it is in the locked state.

    • Filter and view overall adoption status by product using the Product filter drop-down list.

    • Product Adoption Roadmap templates are now available for Customer Service Management, Field Service Management, and Governance, Risk, and Compliance.

    • Unlock a locked Product Adoption Roadmap if you have an Impact admin or platform owner role. When you unlock it, all changes to the current version are discarded and the Product Adoption Roadmap reverts to its last published version.

    • View a Now Assist generated summary of description, features, benefits, and related resources when you select a capability.

    • Filter entitled capabilities by the subscriptions.

    • View which subscriptions provide entitlement to an entitled capability in the Included with these subscriptions section when you select a capability.

  • Consumption Report

The Consumption report provides an overview of your Impact tier features and their usage, which helps you identify your underused or unused Impact benefits.Gen AI based consumption report summarization

-   Monitor the overall consumption of the accelerator in your plan. This information could include status details for ongoing, completed, and not yet started accelerators.
-   View the usage details for the Instance observer and Developer Support seats.
-   View the overall summary of the active Now Support cases and the enhanced case response time for Impact P1 and P2 support cases for your account.

</td></tr><tr><td>

Australia

</td><td>

Version 9.0.0

-   Explore product-level outcome performance in the Product Value  page. You can use it to review operational metrics, monetized value, trend charts, calculation transparency, and assumptions. 
-   Explore Enhanced outcomes built on current ServiceNow platform capabilities, with updated data instrumentation and calculation logic. 
-   Enhanced outcomes are currently only available for IT Service Management

Get timely notifications of pending jobs based on their lateness duration and act on them to reduce the risk of downstream failures and SLA misses. The Long Pending Jobs alert card identifies jobs that breach predefined lateness thresholds.

Receive timely notifications on failures in customer-configured webhook integrations caused by invalid URLs or credentials that go unnoticed until runtime.

-   All URLs are now validated before integrations.
-   Daily system notifications are indicated by a bell icon and through email notifications.
-   Alert Console alerts provide real-time visibility.

Grant selected users with partner accounts access to the Impact Store Application through the new Impact Partner role. Users assigned with the partner role can efficiently manage Impact for their customers. You can view the users added as partners on the Impact homepage.

Version 7.0.0: The Capabilities Map homepage now shows true application capabilities organized by product line.

Version 9.00

-   Directly deactivate base system definitions without requiring an override record or approval.
-   Use Full Scan or Suite Scan to validate update sets against all active definitions or a curated suite.

Version 8.0.0

-   Access summarized findings in one line grouped by findings level. Use the statistical and sys property scan types to view scan results in a statistical section.
-   Create exceptions directly from Recommend-level findings and view approved exceptions which are required for every Recommend-level finding. Previously, the logic confirmed only that at least one approved exception existed, leaving a gap when multiple findings were present.

Version 7.0.0

-   Proactively identify, prioritize, and resolve technical debt by using the collection of AI-native tools embedded within the Impact Platform Health experience.
-   Track and resolve issues in developer code throughout the end-to-end workflow by reviewing and applying AI-recommended fixes to [\[Placeholder link text to key prevent-resolve-technical-debt-ai\]](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&family=australia&ft:locale=en-US) , which provides AI-generated code fixes for leading practice violations.

Version 8.0.0

-   Explore AI data, learn AI governance, and improve Virtual Agent performance.
-   Configure ServiceNow Vault, optimize HR and service management, and build skills for the EA Workspace.
-   Explore AI data, learn AI governance, and improve Virtual Agent performance.
-   Configure ServiceNow Vault, optimize HR and service management, and build skills for the EA Workspace.
-   Evaluate and improve the performance of your platform teams and assess their AI governance with On-demand accelerators.
-   Sustain ServiceNow platform adoption and business value using OCM accelerators that offer structured coaching in alignment with the OCM Readiness framework.
-   Enhance platform capabilities and drive product adoption through focused engagements including Capability Design and Capability Configuration with Optimization Accelerators.

Version 7.0.0

-   Accelerate Platform health, Data privacy, Walk-up experience, Digital product release, Modern change management, Major incident management, CSDM for service operations, and Integration hub with technical accelerators.
-   Improve your change readiness by using the OCM: Preparing for change and adopt AI governance impact strategy accelerators.
-   Assess CSDM maturity, improve CSDM Data modeling, and accelerate portal’s user experience with usage insights and virtual agent experience design from the architecture accelerators.

  • Self-serve Accelerator fulfillment process

    • Provide Self-service capabilities with improved session persistence, an entitlement-aware catalog, and a downloadable 90-day action plan.

    • Access engagement-type filtering, progress tracking, questionnaire persistence, and self-serve directly within the catalog.

  • Impact Conversations

Collaborate with your Impact squad through organized, category-based conversations where you can ask questions, get expert guidance, and share files without leaving your ServiceNow instance.

</td></tr></tbody> </table>## Changes

Between your current release family and Australia, some changes were made to existing Impact features.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

Impact Workspace has been renamed as Impact.

Impact users who have migrated from the Impact Delivery Instance may access Quicklinks to access features that haven’t been migrated to Impact Store Application yet.

Define and manage a custom JSON request payload for ServiceNow and third-party integrations with the Instance Observer enhancements.

The new Impact Store Application provides a more efficient, streamlined way for you to work. For information about how to upgrade, see Configuring the Impact Store Application. Note that Impact Delivery Instance (formerly Impact Digital Experience) is still supported in this release.

Minor updates have been incorporated into the following accelerators:

-   [Jumpstart Your GenAI](https://www.servicenow.com/docs/access?context=jumpstart-gen-ai&family=yokohama&ft:locale=en-US)
-   [Jumpstart Your Now Assist Skill Kit](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-skill-kit&family=yokohama&ft:locale=en-US)
-   [Jumpstart Your Document Intelligence](https://www.servicenow.com/docs/access?context=jumpstart-document-intelligence&family=yokohama&ft:locale=en-US)
-   [On-Demand Value Report](https://www.servicenow.com/docs/access?context=on-demand-value-report&family=yokohama&ft:locale=en-US)
-   [LSD Maturity Assessment](https://www.servicenow.com/docs/access?context=lsd-maturity-assessment&family=yokohama&ft:locale=en-US)

The following Accelerators are renamed:

-   Jumpstart Your Now Assist for ITSM is now [Jumpstart Your AI Agents for ITSM](https://www.servicenow.com/docs/access?context=jumpstart-your-ai-agents-for-itsm&family=yokohama&ft:locale=en-US)
-   Jumpstart Your Now Assist for CSM is now [Jumpstart Your AI Agents for CSM](https://www.servicenow.com/docs/access?context=jumpstart-ai-agents-csm&family=yokohama&ft:locale=en-US)

With the Yokohama release, Impact Digital Experience (IDE) has been renamed as Impact Delivery Instance (IDI).

Impact is accessible in both the Impact Delivery Instance, formerly the Impact Digital Experience, and as the ServiceNow Impact Store Application.

  • Value Management name changes:

    • Impact Value Journey is renamed to Impact Value

    • Value Blueprint is renamed to Objectives and Outcomes.

    • Outcomes Performance is renamed to Outcomes Insights.

    • Business Objectives is renamed to Objectives.

    • Operational Outcomes is renamed to Outcomes.

    • Business Value Report is renamed to Value Report.

  • Impact packages

    • Add-on SKUs have been updated to provide additional flexibility for Impact customers and are available in all environments where Impact is available.

    • Updates to the Impact Advanced package, offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html.

</td></tr><tr><td>

Zurich

</td><td>

  • GenAI-powered Root Cause Summary

    • Use the dynamically generated Root Cause Analysis (RCA), which is readily available in the RCA History page. RCA is available not only for alerts but also for the Critical or Warning scenarios of the performance category. This feature is a change to the existing functionality and is delivered dynamically.

    • The core Root Cause Correlation functionality is being offered under the revised name of Root Cause Analysis to ensure product consistency.

  • Artificial Intelligence Readiness Assessment Accelerator

The content and flow of this Accelerator has been streamlined to provide a clearer assessment and more targeted guidance on your readiness to adopt ServiceNow Generative AI capabilities (Now Assist).

This offering is now available across all packages, and includes clearer guidance on how customers can leverage ServiceNow’s AI capabilities to achieve their organizational goals and objectives.

  • Value management

    Previous name New name Impact Value Journey Impact Value Value Blueprint Objectives and Outcomes Outcomes Performance Outcomes Insights Business Objectives Objectives Business Value Report Value Report Data collection toolkit Impact Value Management data collection apps

  • Capability Details Page

The Notes Specific to a Phase in the Capabilities Details page has been renamed Guidelines for Phase.

  • Impact home page

    • The My Work Items page enables you to track and manage Strategic Portfolio Management and Collaborative Work Management work items created in Impact.

    • Provides information about key Impact features, an Impact demonstration video, a guided tour that supports with the navigation of Impact features and a dialog displaying the new features in the release for the first time customers.

  • Recommendations

The Accelerator recommendations that are already implemented by the customer appear as auto-accepted in the list of recommendations.

  • Coral theme

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

This skill is automatically available to appropriate role users for the application. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows:

-   New customers: When you install a Now Assist product, designated skills are turned on automatically.
-   Existing customers who are upgrading \(starting with Zurich Patch 4\): Any previously unconfigured skill is turned on automatically \(the skill was never turned on, then off again\). Previously configured skills that were turned on, then off, remain inactive.

Use automated registration, the preferred method, to initiate the connection and registration to the Impact Delivery Instance provider instance in one combined step.

</td></tr><tr><td>

Australia

</td><td>

ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Impact. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

Optimization accelerators catalog displays across dashboards, catalog filter and navigation, accelerator creation flows, and accelerator detail views inline with the other accelerator catalogs Flash cards now reflect the Optimization accelerator catalog category, and dashboards include platform optimization usage and consumption metrics.

Open the Real-time Messaging panel directly alongside the development workspace; a slide-in side panel that stays visible until dismissed. Findings are organized into tabs by severity level, each showing a total count, and ordered by impact to the instance.Hover over the Level of Finding field in the findings table and definition records now displays a tooltip explaining Act, Recommend, Suggest, and Review.Select and open a filtered back-end list view for donut chart segments.

Dashboard data refresh timing and status jobs trigger at the enhanced time frame and frequency for near real-time data. The dashboard also displays status messaging about job progress and any delays.

The Impact Guided Setup provides a more efficient, streamlined way for you to configure the Impact Store Application. For information about how to upgrade, see Configuring Impact.

Review enforcement messages for Update Set completion: Enforcement messages clarify which suite or scan type is required to meet completion criteria.Fix violations from JPMC issue analysis: Use new Scan Engine definitions that address real-world JPMC-identified violations.Deactivate base system Scan Engine definitions: Remove OOTB definitions from your instance without requiring an override.Sync exception reasons across instances: Synchronize exception reasons across multi-instance environments.Register your instance with streamlined guidance: Follow improved setup instructions for initial Scan Engine configuration.

Recommended capabilities has been renamed Squad-prioritized capabilities.

</td></tr></tbody> </table>## Removed

Between your current release family and Australia, some Impact features or functionality were removed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Deprecations

Between your current release family and Australia, some Impact features or functionality were deprecated.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

The Expert Connect Accelerator is no longer supported as of Yokohama.

</td></tr><tr><td>

Zurich

</td><td>

Starting with Impact Zurich version 6.0.8 ServiceNow Store release, Proactive Code Check is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

The Jumpstart Your Document Intelligence Accelerator has been removed.

</td></tr><tr><td>

Australia

</td><td>

On-demand value report and Value potential accelerators have been removed.

</td></tr></tbody> </table>## Activation information

Review information on how to activate Impact.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

  • Activation information

Impact is available for activation with a separate subscription. Your Customer Success Manager sets entitlement information for access.

-   Impact Delivery Instance is accessed using your unique portal URL. Your Impact Squad sends you login information to access your IDI portal.
-   For the Impact Store Application, see [Install the Impact Store Application from the ServiceNow Store](https://www.servicenow.com/docs/access?context=install-impact-innovation-lab&family=yokohama&ft:locale=en-US) for activation details.
-   Proactive Code Check can be activated in your production and non-production instances. See [Configuring Proactive Code Check](https://www.servicenow.com/docs/access?context=configuring-proactive-code-check&family=yokohama&ft:locale=en-US) for details.

Important: Impact is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr><tr><td>

Zurich

</td><td>

  • Activation information

See Impact packages for information on package entitlement and features activation.

See Configuring Impact for details on configuring Impact and its features.

Important: Impact is also available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr><tr><td>

Australia

</td><td>

  • Activation information

For information on package entitlement and features activation, see [Placeholder link text to key impact-packages1].

For details on configuring Impact and its features, see [Placeholder link text to key configuring-impact-platform].

Important: Impact is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr></tbody> </table>## Additional requirements

If any additional requirements were introduced or changed for Impact we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Browser requirements

If any specific browser requirements were introduced or changed for Impact we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Accessibility information

Review details on accessibility information for Impact, such as specific requirements or compliance levels.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

  • Accessibility information

    • Dark theme

The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Localization information

If there are specific localization considerations for Impact we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Highlight information

If there are specific highlight considerations for Impact we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

  • Adopt ServiceNow products and measure their value, gain access to expert guidance and personalized recommendations, maintain a high-performing platform, and enhance business continuity with 24 x 7 technical support.

  • Access the Impact Store Application integrated within your ServiceNow instance and connected to the Impact Delivery Instance (IDI) portal.

  • Use Proactive Code Check to track compliance against leading practices for coding and organizational standards.

  • Jumpstart your understanding and assessment of ServiceNow platform capabilities with new Accelerators that provide a demonstration of the possibilities and capabilities with instance features and maximize value exactly where you need it.

See Impact Store Application for more information.

</td></tr><tr><td>

Zurich

</td><td>

  • Manage health checks, findings, and remediation workflows with AI-powered tools directly on-platform to accelerate insights and remediation with the new Platform Health Scan Engine for the Impact Store Application.

  • Use the automated setup method to simplify the Impact Store Application configuration.

  • Deploy the AI Control Tower Accelerator to help customers configure governance for AI investments and demonstrate strategic value.

</td></tr><tr><td>

Australia

</td><td>

  • Version 9.0.0

    • Initiate update set scans: Use Full Scan or Suite Scan to validate update sets against all active definitions or a curated suite.

    • View the full financial story behind every product outcome using product value. The new Product value page brings together operational metrics, monetized value, trend charts, calculation transparency, and the assumptions behind them.

  • Version 8.0.0

    • Identify problematic lines and receive proposed solutions by engaging an AI analysis panel with the Prevent technical debt with real-time code fixes feature.

    • Submit exception requests directly from Recommend-level findings Submit exceptions for Scan Engine findings

    • Get a high-level estimate of your Impact app storage usage so you can proactively plan your storage management.

    • Discover, filter, launch, and complete accelerators independently and also download a self-served 90-day action plan with On-demand accelerators.

    • Manage Impact accounts with the dedicated partner role support where partners can manage Impact on behalf of customers without manual intervention.

  • Version 7.0.0:

    • Streamline the Impact Store Application configuration with the updated Impact guided setup.

    • Proactively identify, prioritize, and resolve technical debt with the Impact Health Agent, a collection of AI-native tools embedded within the Impact Platform Health experience.

    • Provide access to partners with the impact_partner_role.

    • View true applications capabilities organized by product lines.

See Impact for more information.

</td></tr></tbody> </table>Parent Topic:Products combined by family

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